Store Manager 704

WhiteWater Express Car Wash; Coldwater (MI); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) retirement plan

Company-paid life insurance

Career advancement opportunities

Free weekly car washes

Job summary

WhiteWater Express Car Wash is seeking a Store Manager to lead daily operations, coach a team, and ensure top-notch customer service. The role focuses on cultivating a positive workplace culture, supervising staff, and maintaining safety and efficiency across all shifts.

The Store Manager will report to the General Manager and manage responsibilities during GM absences, with a base salary of $47,500–$55,000 plus bonus potential.

Qualifications

• Strong leadership and coaching skills to develop a high-performing team.
• Excellent verbal and written communication to interact with customers and staff.
• Proven ability to drive sales and manage customer relationships in a fast-paced setting.
• Ability to multitask and prioritize tasks during busy shifts.

Responsibilities

• Lead and develop team culture on shift; support GM in absence.
• Deliver a safe, clean, high-quality customer experience from entry to exit.
• Oversee daily operations, scheduling, and task completion to meet store standards.
• Drive revenue growth by coaching staff and monitoring memberships and promotions.

Skills

Leadership

Communication

Sales acumen

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Store Manager

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The Store Manager (Assistant Manager) is key to cultivating team culture, ensuring customer satisfaction, and developing future leaders. This role supports all day-to-day operations, particularly during shifts when the General Manager is not onsite. Responsibilities include leading team members, maintaining operational efficiency, upholding safety and service standards, supporting staff development, and driving revenue performance.

The Store Manager reports directly to the General Manager (GM).

Base salary ranging from $47,500 to $55,000 + bonus potential.

Key Responsibilities Include, but are not limited to:

Leadership and Culture

• Cultivate a positive, customer-focused workplace culture through team development and coaching.
• Assist in the selection, development, and retention of outstanding team members.
• Lead all GM responsibilities during their absence to ensure seamless operations.

Customer Service & Employee Satisfaction

• Deliver a safe, clean, and 5-star experience for both customers and employees from drive-up to drive-out.
• Address and resolve customer and employee concerns while fostering a respectful, service-first workplace.
• Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.

Operations

• Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards.
• Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues quickly.
• Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are consistently followed.

Sales

• Drive revenue growth by coaching team members and optimizing customer interactions.
• Use KPI tools to support membership revenue growth and retention, including oversight of labor management.

Administrative

• Uphold company policies and enforce safety protocols.
• Assist the GM in performing payroll tasks, including reviewing and approving hours for all employees.

Availability

• Flexibility to work 45-50 hours per week, adjusting as needed to meet business demands.

Perform other duties as assigned to ensure smooth operations.

Qualifications:

Education

• A high school diploma or equivalent is required. However, a combination of experience and/or education will be taken into consideration.

Experience

• 1-3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment. Car wash experience is not required.
• Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.

Skills & Abilities

• Strong leadership and sales acumen, with the ability to coach and develop team members to meet and exceed goals.
• Excellent verbal and written communication skills with proven conflict-resolution abilities.
• Proficient in Microsoft Office Suite, Google Workspace, and point-of-sale (POS) systems.
• Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Comfortable working outdoors in varying weather conditions (heat, cold, rain, humidity).
• Ability to stand, walk, bend, and move throughout the shift in a fast-paced environment.

Benefits:

• Base salary: $47,500-$55,000 annually based on assigned store. Eligible for a performance-based bonus under the company's incentive plan. Bonus payments vary with results and are not guaranteed.
• Comprehensive Health Benefits (Medical, Dental & Vision)
• Paid Time Off
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Clear pathways for career advancement
• Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!