Store Manager (3013)

Goodwill South Florida; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Goodwill South Florida is seeking a Store Manager in Miami, FL to oversee retail store operations. The successful candidate will lead and motivate a team, ensuring effective sales strategies while maintaining store standards.

The Store Manager will be responsible for training employees, managing inventory, and providing excellent customer service to enhance the shopping experience. Educational qualifications include an Associate’s degree and relevant experience.

Qualifications

• Associate's degree (A.A.) or equivalent from a two-year college; or six months to one year of related experience.
• Must pass a background test and drug test.
• English required; Spanish a plus.

Responsibilities

• Lead, motivate, coach, and train store employees.
• Ensure the store is clean and attractive for customers.
• Handle customer complaints and returns appropriately.

Skills

Customer service

Leadership

Problem-solving

Communication

Teamwork

Education

Associate’s degree or equivalent

Job description

Job Details

• Location: Miami, FL 33130
• Position Type: Full Time
• Education Level: 2 Year Degree
• Travel Percentage: Up to 25%
• Shift: Any
• Job Category: Retail

Summary

The Store Manager assumes full responsibility for operating the Goodwill Retail Store. The Manager’s job is to lead, motivate, coach, and train the store employees while achieving and maximizing sales goals in compliance with Goodwill Industries' policies and procedures.

Essential Responsibilities

• Maintain appropriate inventory levels by adhering to procedures concerning processing rotation, returns, pricing, and selling.
• Attractively display merchandise for customers using merchandise, fixtures, decorative items, and other available means to enhance the sales area and create an attractive shopping environment.
• Ensure the store always looks its best when open for business each day and maintain it throughout the day.
• Develop a plan to ensure the store is appropriately cleaned before it opens for business. Perform activities such as rearranging inventory and rotating merchandise before the store opens whenever possible.
• Provide pleasant and polite attention to customers. Train store employees and encourage them to be courteous and helpful to customers and donors.
• Respond to customers’ and donors’ needs and opinions and handle complaints politely.
• Ensure that all customers have a fair and equal opportunity to purchase all available merchandise for sale.
• Able to work a flexible schedule, including weekends.

Qualifications

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or six months to one year of related experience and training; or equivalent combination of education and experience.
• Excellent customer service skills. Must pass a background test and a drug test. Prior felony convictions will not exclude you from employment, only those that are job‑related.

Essential Functions

• Constantly required to stand for an entire shift.
• Constantly able to walk for extended periods and use hands to grasp, handle, or feel.
• Constantly able to reach above shoulders and outward with arms and hands, climb, maintain good balance, sit, stoop, kneel, crouch, and crawl.
• Constantly communicate effectively.
• Constantly able to lift and move up to 25 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Able to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Able to apply concepts of introductory algebra and geometry.
• Regular and timely attendance.
• Able to work flexible hours, including weekends.
• English required; Spanish a plus in all the stores.
• Able to work in a competitive market.
• Able to work with others in a safe and appropriate manner.

Leadership

The store manager is responsible for the success of the store operation in a remote location from Goodwill Industries’ administrative offices and must manage without daily on‑site supervision. The manager must have the leadership qualities necessary to guide store personnel and perform marketing and administrative duties that will ensure goal attainment. The manager must lead by example in developing a disciplined, motivated workforce that can work harmoniously.

The manager is responsible for the performance and conduct of the store employees, ensuring appropriate performance through clear explanation of duties, training, scheduling, and correction of errors. The manager, Regional Manager, and Human Resources will hire, promote, discipline, or terminate staff members when necessary. The manager must document or recommend personnel actions that could lead to further personnel actions. The manager’s responsibilities are in effect whether the manager is present or absent. The manager must fully train an assistant manager and third key holder to assume responsibilities during absence, and when absent, the store manager must train all employees to perform all store functions efficiently.

The manager should understand the business well enough to recognize what can cause sales to increase or decrease and what actions are usually needed to improve sales. The manager must be aware at all times of the store’s success or failure in achieving sales goals. If the store is not performing as expected, the manager must take appropriate corrective actions or make positive recommendations for improvement in areas not under their control.

Managers are required to attend periodic sales management meetings at the administrative offices, where goals, information, and instructions are received and must be passed on to employees as needed.

Administration

The store manager must operate the store per established policies and procedures with sound business and commercial practices. Opening and closing procedures must be observed to ensure security. Lights should be turned on/off, air‑conditioning systems checked, and security alarms armed. The manager is responsible for resetting alarms or attending emergencies when requested.

The manager protects Goodwill Industries’ property and assets from loss, theft, or damage. Merchandise removal is only allowed through sales or authorized procedures. In cases of damage, theft, loss, illegal entry, or unauthorized removal, the manager must gather facts and immediately notify the supervisor and, when appropriate, law enforcement.

Cash handling procedures must be followed strictly. Maintain a petty cash fund in a locked safe; make daily bank deposits; verify checks and credit cards; complete daily sales reconciliation form. Investigate cash overages or shortages and take disciplinary measures as needed.

Ensure the premises are neat, orderly, safe, and sanitary. Report repairs or replacements needed and maintain a strict alert for fire and safety hazards, reporting violations immediately. Follow established procedures and instruct subordinates in fire prevention and safety practices.

Maintain accurate records of daily sales reconciliations, timecards, employee evaluations, authorization requests, illness/injury reports, and other required documents. The manager is responsible for ensuring all employees are trained to comply with these procedures and maintains records within scope.

Prevent unauthorized clerical activities that interfere with leadership duties to meet sales goals.

Supervisory Responsibilities

Manages 2–5 subordinate supervisors who supervise 5–30 employees in the Donated Goods Store. Directly supervises 5–25 non‑supervisory employees. Carries out supervisory responsibilities per organizational policies and applicable laws: interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining, and resolving complaints.

Competencies

• Problem‑Solving: Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotionally charged topics.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback; meets commitments.
• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens without interrupting; controls emotions; remains open to new ideas.
• Oral Communication: Speaks clearly and persuasively; listens and clarifies; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication: Writes clearly and informatively; edits for spelling and grammar; presents numerical data effectively; reads and interprets written information.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness; gives and welcomes feedback; builds a positive team spirit; supports team success over personal interest.
• Delegation: Delegates work assignments; matches responsibility to person; sets expectations and monitors progress; provides recognition.
• Leadership: Exhibits confidence; inspires and motivates; influences actions and opinions; accepts feedback; gives appropriate recognition.
• Managing People: Includes staff in planning and decision‑making; takes responsibility for subordinates; provides performance feedback; develops skills; fosters quality focus; improves processes.
• Quality Management: Seeks ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Cost Consciousness: Works within approved budget; develops cost‑saving measures; contributes to profits and revenue; conserves resources.
• Diversity: Demonstrates knowledge of EEO policy; respects cultural differences; educates others on diversity value; promotes a harassment‑free environment; builds a diverse workforce.
• Ethics: Treats people with respect; keeps commitments; inspires trust; works with integrity; upholds organizational values.
• Organizational Support: Follows policies and procedures; completes administrative tasks on time; supports goals and values; respects affirmative action and diversity.
• Strategic Thinking: Understands strengths and weaknesses; analyzes market and competition; identifies threats and opportunities; adapts strategy.
• Motivation: Sets and achieves challenging goals; demonstrates persistence; measures self against excellence; takes calculated risks.
• Professionalism: Approaches others tactfully; reacts well under pressure; respects all; accepts responsibility for actions.
• Safety and Security: Observes procedures; reports unsafe conditions; uses equipment properly.
• Attendance/Punctuality: Consistently at work and on time; ensures coverage when absent; arrives at meetings on time.
• Dependability: Follows instructions; responds to direction; takes responsibility; keeps commitments; commits to long work hours when necessary.
• Initiative: Volunteers readily; undertakes self‑development; offers help when needed.
• Language Skills: Reads and interprets documents such as safety rules and procedures; writes reports; speaks effectively before groups. Bilingual is required for certain stores.
• Reasoning Ability: Applies common sense in instructions, oral or written; deals with problems involving multiple variables.
• Computer Skills: Familiar with spreadsheet and word‑processing software.

Work Environment

The noise level in the work environment is usually moderate.