Store Manager

Dairy Queen; Westland (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hiring bonus for DQ-CERTIFIED MANAGER

Job summary

Workstream is seeking a dedicated Store Manager for the new Grill & Chill location in Westland, Michigan. The ideal candidate will manage both the kitchen and dining room functions, ensuring exceptional customer service and motivating the team to provide outstanding experiences.

With at least 2-5 years of restaurant management experience, the successful applicant will lead the staff, control costs, and ensure the restaurant meets Dairy Queen brand standards. A ServSafe Manager certificate is required for this position, making it an excellent opportunity for those seeking a rewarding management role.

Qualifications

• Minimum 2-5 years of restaurant management experience required.
• Must have a ServSafe Manager certificate.
• Strong hospitality and customer service skills are essential.

Responsibilities

• Manage dining room and kitchen functions while motivating the team.
• Oversee hiring, training, and development of staff.
• Ensure Food Safety is the top training priority.

Skills

Restaurant management experience

Customer service skills

Ability to manage labor

ServSafe Manager certificate

Education

High School diploma or equivalent

Job description

Store Manager - New Grill & Chill Location

We strive to create positive memories for all our fans, so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to provide an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional looking to take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this an excellent opportunity for you to build a career with us. If you want more out of your job, Dairy Queen is the right place!

If you are a DQ-CERTIFIED MANAGER ( We offer a hiring bonus) details will be explained during the interview.

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan-first service through timely and quality service.
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls.
• Hire, train, coach, and develop the store management team and hourly crew members to build a highly skilled and productive team.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Ensure that Food Safety is the top training priority in-store operations; role model and enforce safe food handling practices.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
• At all times, exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Minimum 2-5 years of restaurant management experience, responsible for restaurant profit and loss; previous quick service restaurant experience strongly preferred.
• Must be able to work closing shifts.
• High School diploma or equivalent
• Strong hospitality and customer service skills
• Proven track record of effectively managing labor
• *ServSafe Manager certificate

PREFERRED

• Develop the restaurant’s business plan by working with the owner and managing restaurant profit & loss to optimize sales and profit.
• Attract new Fans and increase restaurant sales by developing and implementing local, regional, and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors’ store marketing, evaluating program results, and identifying and tracking changing consumer demands.

Work Conditions

Must have the ability to:

• Perform under pressure in a high-volume restaurant, including moving and responding quickly for long periods.
• Work in and out of different temperature ranges.
• Stand for long periods.
• Lift up to 50 pounds.
• Workaround nuts and other allergens.
• Flexible schedule.