Store Manager

Goodwill ~ Redwood Empire; Town of Wausau (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Equal employment opportunities

Job summary

Goodwill NCW is seeking a seasoned Store Leader to oversee operations across donation intake and store floor in Wisconsin. You will drive sales, manage staffing, scheduling, payroll and safety, and ensure adherence to policies while delivering a customer-centric experience.

You will lead hiring, onboarding, coaching, and performance management, develop cross-trained teams, and collaborate with community partners to advance mission awareness. Flexibility to work holidays and weekends is required.

Qualifications

• Bachelor's degree in a related field is preferred.
• 5+ years of leadership experience preferred.
• Strong time management and ability to multitask under time constraints.
• Excellent communication, customer service and attention to detail.
• Excellent problem-solving and decision-making skills.
• Proficiency with Word, Excel, PowerPoint, SharePoint and Outlook.
• Experience with reporting and dashboard tools.
• Ability to maintain confidentiality.
• A valid driver’s license with an acceptable driving record and the ability to travel to other locations is required.
• Ability to work a flexible schedule, including holidays, evenings, and weekends.

Responsibilities

• Oversees donation door to store floor process, ensuring proper stewardship and customer experience.
• Implements strategies to meet or exceed sales and production forecasts.
• Manages financial and operational status including staff, scheduling, payroll, budgeting and safety.
• Upholds SOPs for store presentation, layout, maintenance and policies.
• Leads hiring, onboarding, training, performance management and development across the team.
• Promotes safety and regulatory compliance through audits.
• Collaborates with community partners on mission awareness.
• Fosters a high-performing team with cross-training.
• Other duties as assigned.

Skills

Leadership

Time management

Communication

Problem solving

Confidentiality

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Dashboard tools

Job description

Job Description

Who We Are: Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin. We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers. Together, we bring our values to life, power our mission of elevating people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.

What You ll Get To Do

• Oversees the donation door to store floor process, ensuring proper stewardship of all donations and creating a customer-centric experience for our shoppers.
• Implements business strategies to ensure store is meeting or exceeding their forecasted sales and production plans.
• Responsible for the financial and operational status in assigned store, including people, sales, staffing, scheduling, payroll, store growth, expenses, mission integration, budgeting, and safety.
• Implements and sustains department standard operating procedures to maintain standards of store presentation, organization, facility layout and maintenance, quality control, safety standards, and all organizational policies and procedures.
• Manages change through effective planning, communication, and coaching.
• Maintains a consistent presence through the store, engaging and seeking feedback from team members.
• Ensures regulatory compliance, conducts facility and equipment audits, and promotes safe work practices aligned with safety standards.
• Implements marketing, advertising, and communication strategies and works with community members on mission awareness and advancement.
• Leads team through hiring, onboarding, training, performance management, mentoring and development of team members to create a high performing team including cross training of skills.
• Other duties as assigned.

What We Need From You

• Bachelor s degree in related field is preferred.
• 5+ years of leadership experience preferred.
• Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customer service and attention to detail.
• Excellent problem-solving and decision-making skills.
• At least a basic level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.
• Experience with reporting and dashboard tools.
• Ability to maintain confidentiality.
• A valid driver s license with an acceptable driving record and the ability to travel to other locations is required.
• Ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.

Work Environment

• The physical demands described here are representative of those that must be met by a team member to successfully perform the key functions of this job.
• Work is performed primarily in a standard retail backroom or warehouse environment with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability to repetitively: Sit or stand for prolonged periods of time (up to 8 hours).
• Independently twist, lift, carry, push or pull moderate (10 pounds) to heavy (25 pounds) of weight; using a team lift for objects weighing over 25 pounds.
• Reach (approximately 54 inches).
• Frequently stoop, bend, kneel, crouch.
• Sufficient hand and finger dexterity to perform detailed tasks.
• Verbally communicate to exchange information.

What We Offer

We are proud to offer a competitive and comprehensive benefits package to support your well-being, work-life balance, and long-term growth as a valued member of our team.

Goodwill North Central Wisconsin (NCW) provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, creed, religion, ancestry, national origin, age (40 or older), disability, sex (including pregnancy, sexual orientation, or gender identity), genetic information, arrest/conviction record, marital status, military service or any other characteristic protected by federal, state or local law.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.