Store Manager

The Home Depot; Town of Avon (NY); On-site; GBP 40,000 - 65,000; Full time

Job summary

The Home Depot is seeking a Store Manager to lead a profitable store operation through customer service, in-stock, and store appearance excellence. This role coaches and develops associates to drive sales, resolves personnel issues, and uses financial and store reports to identify opportunities.

Success requires leading by example, strong communication, and the ability to implement action plans with regular store walks and staff meetings.

Qualifications

• At least 3 years merchandising and/or operational experience.
• At least 3 years leadership experience, preferably big box retail.
• Must be legally permitted to work in the United States.
• Ability to work a flexible, minimum 55 hour weekly schedule.

Responsibilities

• Effectively communicate and partner with district teams to drive alignment and execute strategy.
• Analyze sales and financial reporting to identify opportunities and guide store team.
• Conduct store walks to assess sales, service and profitability opportunities.
• Facilitate weekly staff meetings to set goals and drive engagement.
• Teach and coach store management and associates on processes and standards.
• Support pilot programs and store initiatives to improve in-stock and turns.

Skills

Leadership

Merchandising

Operational experience

Sales analysis

Communication

Education

High school diploma

Job description

Store Managers (SMs) are accountable for leading profitable operations of their store. Store Managers (SMs) are responsible for executing the three focal points of the company's retail strategy: customer service, in-stock, and store appearance in their store. SMs are responsible for achieving profitability in their stores by coaching and developing associates to drive sales through providing great customer service, resolving people issues, utilizing financial and store reports to identify operational opportunities, monitoring market trends and competition and executing effective game plans to consistently improve in all of these areas. SMs must effectively communicate the company's retail strategy and ensure its execution through strategic planning and timely follow-up. SMs must stay ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. SMs must establish a presence in their store by conducting regular store walks, town hall meetings and staff meetings with associates. SMs are responsible for developing leaders and building a deep talent bench for store leadership positions. A successful SM will lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence.

Req191391

Position Purpose

Store Managers (SMs) are accountable for leading profitable operations of their store. Store Managers (SMs) are responsible for executing the three focal points of the company's retail strategy: customer service, in-stock, and store appearance in their store. SMs are responsible for achieving profitability in their stores by coaching and developing associates to drive sales through providing great customer service, resolving people issues, utilizing financial and store reports to identify operational opportunities, monitoring market trends and competition and executing effective game plans to consistently improve in all of these areas. SMs must effectively communicate the company's retail strategy and ensure its execution through strategic planning and timely follow-up. SMs must stay ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. SMs must establish a presence in their store by conducting regular store walks, town hall meetings and staff meetings with associates. SMs are responsible for developing leaders and building a deep talent bench for store leadership positions. A successful SM will lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence.

Key Responsibilities

• 15% Effectively communicate and partner with the District Manager and District team to drive alignment, establish the store's direction, and resolve issues; Ensure execution of the company's strategy and direction through Playbooks and Priority Communications
• 15% Analyze and interpret sales and financial reporting to asses opportunities and determine successes in department's/key areas and provide guidance to store team to consistently improve in opportunities; Review and analyze store's shrink and safety performance; identify trends and implement appropriate game plans for improvement
• 10% Conduct store walks with Assistant Store Managers (ASMs) and Department Supervisors (DSs) to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements. Host store walks with the District/Regional team to review game plan effectiveness and monitor execution
• 20% Facilitate weekly staff meetings with ASMs and DSs to establish and implement store goals and objectives; Monitor associate engagement levels and drive employer of choice initiatives; Empower and inspire associates to make an emotional connection with customers and the community
• 20% Teach, coach and train 1) store management and Associates on operational processes, merchandising standards, store appearance and profitability; 2) store leadership teams on creating a safe working environment and a culture of operational excellence 3) store leadership teams to achieve alignment and operational improvements
• 20% Support the implementation and monitoring of pilot programs and new store initiatives to improve simplification in the stores; Evaluate in-stock levels of merchandise and ensure follow-through by store management on resolving out of stocks; Maximize turns by driving Green/Reduced Tag and Clearance processes

Direct Manager/Direct Reports

• Position Reports to District Manager
• Position has 4-9 Direct reports

Travel Requirements

• Typically requires overnight travel less than 10% of the time.

Physical Requirements

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• At least 3 years prior merchandising and/or operational experience
• At least 3 years leadership experience, preferably big box retail
• Must be legally permitted to work in the United States
• Ability to work a flexible, minimum 55 hour weekly schedule
• At least 2 years prior merchandising and/or operational experience
• At least 2 years leadership experience, preferably retail

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

• No additional education

Minimum Years Of Work Experience

• 2

Preferred Years Of Work Experience

• No additional years of experience

Minimum Leadership Experience

• None

Preferred Leadership Experience

• None

Certifications

• None

Competencies

• Ability to interpret sales reporting documents
• Experience in leveraging sales and profit opportunities through shrink management and safety performance

The application window is anticipated to be closed on September 14th, 2026.