Store Manager

Valentino; Topanga (CA); On-site; USD 120,000 - 135,000; Full time

Job summary

An established luxury fashion house is seeking a dynamic Store Manager for its new boutique in Topanga. This role is pivotal in shaping the store's strategy for client engagement while achieving performance targets. The ideal candidate will embody the brand's values, ensuring a premium customer experience and leading a motivated team. With a focus on creativity and collaboration, you will drive business growth and foster a culture of excellence. If you are passionate about luxury retail and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• 5+ years in luxury retail management with proven results in team development.
• Strong business acumen and proactive in identifying opportunities.

Responsibilities

• Lead client engagement and ensure excellent customer experience.
• Foster team development and manage performance effectively.
• Oversee store operations and maintain visual merchandising standards.

Skills

Team Management

Client Engagement

Sales Strategy

Communication Skills

Organizational Skills

Education

Bachelor's Degree

Job description

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN

Here at Valentino, We act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

WHO WE ARE LOOKING FOR

A Store Manager for our new Boutique in Topanga. The Store Manager will be key in envisioning and leading a business strategy to develop the Store as a place for client engagement and connection, while ensuring budget and targets are achieved and performance KPIs strategically driven. The Store Manager serves as an Ambassador of the Maison and embodies its values.

Key Responsibilities:

Client Centric Activities

• Constantly aimed at satisfying the customer. Guarantee excellent Client Experience by monitoring sales activities; ensure that standards of Valentino Client Journey are always maintained.
• Implement clienteling in the store and ensure clients engagement, recruitment, retention and upgrading with high attention on local domestic clients.
• Maintain and develop external relations with prestigious people, clients and third partners, in order to promote brand loyalty and expand the network.
• Impeccable management of the client database including client assignment and reassignment, responsible for promoting brand loyalty according to CRM Company requirements, develops direct marketing actions towards loyal and inactive clients.
• Ensure the inclusion of digital tools and assets in the client journey and in the clienteling routine.
• Assist Team Manager (if present) or personally manage all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints). Ensure the respect of Company procedures regarding sales and after sales processes and also continuously develop knowledge and information about HQs guidelines.

Team coaching

• Foster a «couture service» mindset and act as a role model.
• Encourage creativity and colleague centric mindset within the team.
• Ensure regular and effective cascading of company contents through morning briefings, products and CRM trainings, engaging animation of the store board.
• Build the best team through talents recruitment and retention, ensuring career development and succession plans with HR support.
• Grant the right level of coaching and development to all team members to develop their skills and qualities by managing their performance, providing feedback, foster their motivation and carrying out periodical touch bases.
• Authorize Staff planning, organize and plan the activities verifying day-to-day execution.
• Take all the necessary measures in order to create and maintain a motivated and happy working environment; manage all delicate situations regarding store personnel, according to Company policies and employment laws.
• Regularly organize store meetings and keep the staff informed regarding store performance and sales objectives.
• Assign quantitative and qualitative objectives and ensure they are achieved Deal with staff performance appraisal by analyzing the results and according to Company rules of conduct.
• Ensure that the laws of the Labor Code are applied with the support of the Headquarters.
• Ensure all stockroom procedures (delivery, handling and management) are rigidly followed.
• Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
• Constantly monitor the correct rotation of the products and verify that it is in line with the store’s sales potential with Merchandising/Buying support.
• Supervise departments stockroom activities by ensuring the proper packaging and the handling of products. Transfer Department Managers all relevant information and inventory results.

• Report all relevant warehouse issues to HQs and work in cooperation with Retail Department to optimize stockroom management.

• Guarantee end of season returns and product transfers.

• Manage inventory activities and is responsible for results.

Store Operations:

• Where an Ops Head Count is not present takes an active part in the execution of operational tasks (including shipping/receiving). Ensure correct operations and compliance in all administrative procedures including After Sales.
• Deal with store accountancy recurring audits. Ensure administration procedures and timing are respected.
• Guarantee store maintenance in order to make the furnishings, machineries and all store tools as efficient as possible. Supervise all relevant maintenance activities; liaise with and utilize support from suppliers or other partners as required. Manage cash and payment systems in accordance with Company procedures and policies.
• Report on sales, store costs - and business performance according to Company requirements.

Store Image:

• Ensure that VM reflects strategy and verifies guidelines execution in store. Ensure order and cleaning of windows and internal display.
• Liaise with and receive information and requirements from HQs Visual Merchandising; verify and report visual criteria effectiveness in terms of sales; report to Visual Merchandising all relevant information.
• Ensure all housekeeping procedures (order and cleaning of store and furnishings) are rigidly followed.
• Guarantee the full transfer of guidelines, information, and updates to Staff.

Requirements:

• Bachelor’s Degree
• Minimum 5 years of experience in similar role and luxury retail industry
• Proven track record in achieving results team development.
• Strong business acumen, understanding of store and team performance and KPI’s.
• Proactive in identifying business opportunities and propose action plans.
• Has positive and effective team management skills, motivates team.
• Excellent organizational, follow up and time management skills.
• Demonstrates confidence and ability to develop relationships with clients, team and the business.
• Clear and concise communication skills – verbal and written.

Salary: $120,000 - $135,000 (based on experience)

HOW WE ARE

The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow every day both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

About the company

1929121 Valentino SpA is an Italian luxury fashion house founded in 1960 by Valentino Garavani and part of Valentino Fashion Group.