Store Manager

Boot Barn; Strongsville (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Boot Barn is seeking a Store Manager to lead daily operations in a customer‑facing retail environment. You will drive service standards, team development, and sales performance across all departments to deliver memorable shopping experiences.

As a key leader, you will mentor store partners, manage staffing, and uphold company visual guidelines while executing community outreach and store events. This role requires strong communication and professional conduct at all times.

Responsibilities

• Lead store partners to foster a service & selling culture and exceed overall expectations to build long‑standing customer relationships.
• Implement and uphold an environment of continuous learning with expert product knowledge across categories; develop training plans for partners.
• Assess and communicate localized customers’ needs to District Manager.
• Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with partners, providing coaching, actionable feedback, and recognition of excellence; lead by example on the sales floor during peak hours.
• Ensure adequate staffing to meet changing business needs and payroll expenses.
• Adapt to changing business needs and procedures; adjust store schedule, determine payroll implications, implement directives, train staff on new procedures and policies, and communicate with District, Region and Store Support Center partners.
• Ensure merchandise stock levels, adjacencies and presentations adhere to visual guidelines; educate/training on guidelines for all store partners.
• Lead and coach associates in customer engagement through loyalty programs; hold team accountable for goals.
• Partner with District Manager to plan and execute experiential events and community outreach.
• Ensure store leadership roles are understood per the store leadership matrix.
• Complete opening and closing procedures to company standards and comply with Time and Attendance policy.
• Demonstrate professionalism in communication, attitude and teamwork with customers, teammates, partners and vendors; maintain quality, attendance and appearance.
• Additional duties as assigned by Store Manager, District Manager or Store Support Center partners.

Job description

Store Manager

Reports to: District Manager

Status: Exempt/Non-Exempt

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other. At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community. Our vision is to offer everyone a piece of the American spirit – one handshake at a time.

Essential Duties And Responsibilities

• Lead store partners to foster a service & selling culture and exceed overall expectations to build long‑standing customer relationships.
• Implement and uphold an environment of continuous learning by exhibiting expert‑level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories such as western boots, work boots, denim, hats and add‑ons.
• Assess and communicate localized customers’ needs to District Manager.
• Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Ensure adequate staffing to meet the changing business needs and payroll expenses.
• Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate District, Region and Store Support Center partners.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments adhere to all Company visual presentation guidelines. Additionally, ensure all store partners are educated/trained on these guidelines.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Partner with District Manager to plan and execute successful experiential volume driving events, including outreach to the local community/market.
• Ensure the store leadership team understands and embraces their specific roles per the store’s specific leadership matrix.
• Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
• Additional duties as assigned by Store Manager, District Manager or Store Support Center partners.