Store Manager

Service Motor Company; Stevens Point (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Voluntary Life Insurance

Short-Term & Long-Term Disability

401k with company match

Paid Time Off Day 1

Paid Holidays

Paid Sick Days

Profit Sharing Plan

Job summary

Service Motor Company is seeking a Store Manager to lead the assigned store’s operations and nurture a customer-focused team aligned with our mission and values.

You will oversee leadership, budgeting, staff development, and daily store activities, with travel to corporate meetings as needed. Join our family-like culture and drive growth and operational excellence.

Qualifications

• Leadership and relationship-building to lead, coach, and build strong teams and customer relations.
• Positive attitude, proactive mindset, work ethic, and competitive drive to provide solutions.
• Exceptional customer service skills to build lasting relationships and drive repeat business.
• Sales process understanding and proven sales experience.
• Employee development: training and motivating staff to perform at best.
• Travel flexibility: occasional travel to Dale (corporate) for meetings, typically monthly.
• Confidentiality in all professional matters.
• Commitment to continuous professional development and learning.
• Transparent leadership: modelling mission, values and behaviors for success.
• Management experience: prior store or dealership leadership.
• Financial acumen: budgeting and P&L oversight.
• Exceptional interpersonal and communication skills for teamwork and customer engagement.
• Data-driven decision-making using metrics to drive outcomes.
• Advanced problem-solving: identifying root causes and delivering timely solutions.

Responsibilities

• Adhere strictly to company policies and procedures.
• Model and support the mission, vision, values, and Behaviors for Success.
• Meet attendance standards and collaborate with team.
• Provide clear direction to staff within your scope of responsibility.
• Assign tasks, projects, and goals effectively.
• Manage and review staff performance monthly with coaching.
• Take corrective actions when expectations aren’t met.
• Assist in budgeting and financial oversight for the store.
• Approve expenditures as needed and monitor budgets.
• Participate in interviewing and selecting new hires.
• Investigate and resolve customer concerns or requests.
• Coordinate employee communications and wage information with leadership.
• Lead monthly employee meetings and attend management sessions.

Skills

Leadership

Relationship Building

Positive Mindset

Customer Service

Sales Expertise

Employee Development

Travel Flexibility

Confidentiality

Professional Development

Transparent Leadership

Management Experience

Financial Acumen

Communication Skills

Data-Driven Decisions

Problem-Solving

Education

Associate or bachelor’s degree with 5-10 years of related leadership experience

Job description

Join the Service Motor Company Team – Make our Family your Home!

Are you in search of a fulfilling career where your dedication and hard work are not only recognized but also rewarded? Look no further, because at Service Motor Company, we pride ourselves on being an exceptional place to work, and we're inviting you to be a part of our dynamic team.

Why Service Motor Company?

At Service Motor Company, we understand that a thriving workforce is the cornerstone of our success. Here's why you'll love working with us:

First Shift Hours

We offer stable and predictable 1st shift hours, allowing you to maintain a healthy work-life balance.

Supportive and Appreciative Environment

We foster a workplace culture that values and appreciates every team member. Your hard work and dedication will never go unnoticed.

Career Advancement Opportunities

We believe in nurturing talent from within. Whether you're looking to move up the career ladder or explore new horizons, we offer a range of opportunities to help you achieve your professional goals.

Comprehensive Benefits Package

• Health Insurance
• Vision Insurance
• Voluntary Life Insurance
• Short-Term & Long-Term Disability
• 401k Retirement Fund with company match

Work-Life Balance

• Paid Time Off Day 1
• Paid Holidays
• Paid Sick Days

Employee Perks

Enjoy additional benefits like employee discounts and our Profit Sharing Plan, which allows you to share in the success you help create.

At Service Motor Company, we're not just a workplace; we're a family. Join us, and you'll become part of a team that is dedicated to your growth, well-being, and overall job satisfaction.

Summary

The Store Manager is responsible for overall leadership and management of the assigned store’s operations. The Store Manager plays a key role in building and nurturing the culture that aligns with the mission, vision, and values of the organization. Additionally, the Store Manager is a member of the organization’s executive team and involved with developing organizational strategy.

Required Education and/or Experience

Associate or bachelor’s degree with 5-10 years of related leadership experience.

Supervisory Responsibility

This position has supervisory responsibilities.

Qualifications

All Service Motor Company employees are expected to have a friendly, positive attitude, a sense of urgency, and the ability to multi-task and solve problems. The following qualifications are required for this position.

• Leadership and Relationship Building: Demonstrated ability to lead, coach, and build strong relationships with employees and customers.
• Positive and Proactive Mindset: Exhibits a positive attitude, strong work ethic, competitive spirit, and a passion for providing solutions.
• Exceptional Customer Service: Possesses superior customer service skills and ability to build lasting relationships while driving repeat business.
• Sales Expertise: Strong understanding of the sales process and proven sales experience.
• Employee Development: Skilled in training and motivating employees to achieve their best performance.
• Travel Flexibility: Ability to travel to Dale (corporate) for meetings as needed; typically, monthly.
• Confidentiality: Ability to maintain confidentiality in all professional matters.
• Continuous Professional Development: Commitment to ongoing learning and professional development.
• Transparent Leadership: Practices transparency in all aspects of operations.
• Management Experience: Previous experience managing a store or dealership.
• Financial Acumen: Managing budgets and P&L statements.
• Exceptional Interpersonal and Communication Skills: Demonstrated ability to build rapport, collaborate effectively with diverse teams, and engage with customers professionally.
• Data-driven Decision-Making: Proficient in analyzing data to make informed decisions that drive business outcomes.
• Advance Problem-Solving Skills: Capable of identifying root causes and implementing creative, timely, and effective solutions.

Essential Duties and Responsibilities

• Policy Adherence: Understands and strictly adheres to all company policies and procedures.
• Mission Alignment: Models and supports the organization’s mission, vision, values, and Behaviors for Success.
• Attendance and Productivity: Meets attendance standards and collaborates productively with team members.
• Leadership and Direction: Provides clear direction and guidance to all employees within the scope of their responsibility
• Task Management: Assigns tasks, projects, and goals within the scope of their responsibility.
• Performance Management: Manages and reviews the work performance of supervised employees monthly, including coaching and development to meet performance expectations.
• Corrective Actions: Takes necessary corrective actions with employees not meeting expectations, including terminations when required.
• Budget Assistance: Assists in creating, monitoring, and managing budgets for assigned store.
• Financial Oversight: Reviews of financial statements and reports to ensure budgets and goals are met.
• Expenditure Approval: Approves expenditures for assigned store.
• Recruitment: Participates in interviewing and selecting applicants for employment.
• Customer Resolution: Investigates and resolves customer concerns or requests.
• Employee Communication: Coordinates and communicates information to employees as directed by the executive team on status and wage changes.
• Employee Meetings: Conducts monthly employee meetings at the store.
• Management Participation: Attends management meetings, training sessions, and company conference calls and webinars.
• Scheduling Oversight: Reviews employee scheduling to ensure tasks are completed and adequate staffing during business hours.
• Cross-Department Duties: Performs duties in other departments during the vacations and absences of supervised employees.
• Industry Awareness: Stays current with trends and developments in the industry by reviewing literature and newsletters.
• Relationship Building: Builds and nurture strong, long-lasting relationships with key customers and vendors.
• Development Plans: Oversees the development and execution of individual development plans for all direct and indirect reports.
• Leadership Development: Trains, coaches, and mentors the leaders in their store to ensure consistent and best-in-class execution.
• Policy Enforcement: Ensures that all policies, procedures, and guidelines are understood and followed.
• Team Motivation: Motivates, develops, and leads a high-performing team; attracts, recruits, and retains key talent.
• Continuous Improvement: Champions a continuous improvement mindset to identify opportunities to innovate, improve efficiency, and develop process standardization.
• Strategic Planning: Develops and presents strategic plans to address store challenges or leveraging opportunities, ensuring alignment with company objectives.
• Plan Monitoring: Monitors business planning activities and makes necessary corrective actions.
• Sales Planning: Works closely with the sales team to plan and implement objectives for achieving equipment sales and margin targets.
• Safety: Fosters a strong safety culture by overseeing facility safety and managing safety committees to ensure a safe working environment.
• Report Development: Provides regular performance reports to upper management detailing store sales figures, profitability, and other key metrics.

Core Competencies

All Service Motor Company employees are expected to have a friendly, positive attitude, a sense of urgency, and the ability to multi-task and solve problems. The following core competencies and qualifications are required for this position.

• Role model: Supports and models the Service Motor Company stated Mission, Vision, and Values and the Behaviors for Success.
• Customer focus: A commitment to understanding and meeting the needs of customers (internal & external), delivering high-quality service and/or products, and maintaining positive relationships.
• Technical skills: Proficiency in specific tools, technologies, or software relevant to the role, with ability to troubleshoot mechanical issues and collaborate with others.
• Communication: Effective communication skills, both verbal and written, are crucial for conveying ideas, collaborating with colleagues, and interacting with clients or customers.
• Teamwork: The capacity to work collaboratively with others, contribute to group efforts, and foster a positive team environment.
• Time management: Effective organizational skills and the ability to prioritize tasks, manage deadlines, and efficiently allocate resources.
• Culture: Culture is an important piece to being a Service Motor Company team member, a proper fit and feel is crucial to the success of the company and employees. Culture shapes the external perception of an organization, and a strong organizational culture sets a company apart from its competitors.
• Learning skills: Effective learning skills and demonstrates propensity to adapt to changing circumstances and environment. Keep skills current and have the curiosity to develop new skills.

Physical Requirements

This role involves frequent sitting and using hands and fingers to handle objects, tools, and controls. Additionally, it includes standing, walking, reaching with hands and arms, and occasional lifting of up to twenty-five pounds. These physical demands are typical for successfully performing the essential functions of this job. Reasonable accommodations can be provided for individuals with disabilities to fulfill these essential functions.

Work Environment

You’ll work in both an office and service setting. The office offers consistent light, sound, and temperature, with standard equipment like computers and phones. In the service area, you will handle diesel engines, endure loud noises, and adapt to temperature changes using standard equipment. In this role, you will collaborate with colleagues and customers in the office (a clean production environment) or the service area (a vibrant industrial production environment).

Other Responsibilities

The above description outlines the primary functions of the position and does not cover all potential work requirements. Duties, responsibilities, and tasks may change with or without notice.