Store Manager

See Eyewear; Shaker Heights (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Disability Coverage

401(k) with Match

Paid Time Off

SEE Perk Pack

Job summary

SEE Eyewear is seeking a dynamic Store Manager for our Shaker Heights, OH location. This full-time leadership role focuses on building high-performing teams, driving sales, and delivering an elevated boutique experience aligned with SEE’s exclusive brand.

You will recruit and develop top talent, maintain operational excellence, and partner with the Optometrist to maximize sales opportunities. Weekend availability is required; Optical experience is a plus.

Qualifications

• Minimum 3 years of store leadership and retail experience preferred.
• Optical experience preferred; Licensed Optician a plus.

Responsibilities

• Drive high-touch, fashion-forward client experience reflecting SEE’s styling and selling standards.
• Lead from the floor with active sales presence and model best-in-class selling behaviors.
• Recruit, hire, and develop top talent aligned with SEE’s brand and performance standards.
• Own store performance, including sales results and controllable expenses, and ensure operational excellence.

Skills

Store leadership

Retail experience

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Store Manager

Full Time 32 Shaker Heights, OH, US

5 days ago Requisition ID: 2197

SEE Eyewear: Where Style Meets Substance — and Talent Shines

SEE Eyewear is addicted to uncovering hidden gems—and not just within our product assortment.

We believe the perfect frames start with the perfect people. At SEE, we curate more than exclusive, fashion-forward eyewear made just for us—we cultivate leaders. From Optical Stylists to Field Leaders, we’re building a Best-in-Class Team of Experts where growth, accountability, and individuality define our culture.

Our Store Managers don’t just run stores—they lead boutique businesses, develop high-performing teams, and elevate the SEE brand in every interaction.

Job Summary

SEE Eyewear is seeking a dynamic, fashion-driven Store Manager with a proven track record of building high-performing teams and driving exceptional business results.

Our Store Managers are:

• Brand Ambassadors
• Business Owners
• Talent Developers

You are responsible for recruiting and developing all-star teams, driving sales performance, maintaining operational excellence, and creating an elevated boutique experience that reflects SEE’s exclusive brand.

This is a full-time leadership role requiring weekend availability.
Licensed Optician a plus. Optical experience a plus.

Licensing Requirement (Multi-State):

Please note: In certain states, including but not limited to Washington, California, New York, Florida, Ohio, and others that require a licensed dispensing optician or registered apprentice, candidates may be required meet state requirements to perform optical fitting and dispensing duties. This includes fitting, adjusting, and dispensing prescription eyewear. If you are applying for a position in one of these states, you may be required to be a licensed dispensing optician or a registered apprentice under supervision. In states without such requirements, licensing may not be mandatory, but prior optical experience or certification is preferred.

What You’ll Do

• Drive a high-touch, fashion-forward client experience grounded in SEE’s styling and selling standards.
• Lead from the floor—maintaining an active sales presence and modeling best-in-class selling behaviors.
• Consistently achieve and exceed store sales goals and KPIs.
• Drive a culture of intentional clienteling, ensuring every team member maintains an active client book while personally cultivating VIP relationships that support repeat business and brand loyalty.
• Champion the monetization of contact lens programs, second-pair opportunities, and complete pair purchases.
• Partner with the Optometrist to ensure a seamless patient-to-retail experience that maximizes sales and service.

Leadership & Team Development

• Recruit, hire, and develop top talent aligned with SEE’s brand and performance standards.
• Coach in real time through role-play, floor observation, and performance conversations.
• Hold team members accountable to KPIs, clienteling expectations, attendance, and professional standards.
• Drive SEE Academy completion and ensure all team members are trained and compliant.
• Create a positive, inclusive, and motivating work environment that elevates morale and productivity.
• Lead performance management conversations with professionalism and clarity.

Product & Brand Ambassadorship

• Serve as the in-store expert on SEE’s exclusive frame collections, lens offerings, and enhancements.
• Elevate styling conversations, positioning eyewear as a fashion statement—not just a medical necessity.
• Maintain visual merchandising standards that reflect SEE’s boutique experience.
• Protect pricing integrity and uphold brand positioning at all times.

Operations & Business Ownership

• Own store performance, including sales results, controllable expenses, payroll awareness, and profitability.
• Ensure operational excellence including opening/closing procedures, register balancing, deposits, and inventory accuracy.
• Maintain compliance with all SEE policies related to pricing, discounts, remakes, returns, and promotions.
• Utilize reporting tools and performance dashboards to make informed business decisions.
• Ensure the store environment is consistently organized, clean, and visually inspiring.

Security Awareness

• Remain alert to potential security risks and lead the team in theft prevention practices.
• Ensure proper response and reporting of safety-related incidents.

All full-time Store Managers are eligible for SEE’s comprehensive benefits package, including:

• Medical Insurance
• Life Insurance
• Disability Coverage
• 401(k) with Match
• Paid Time Off
• SEE Perk Pack (complimentary eyewear and eye exams)

Requirements

• Minimum 3 years of store leadership and retail experience preferred.
• Optical experience preferred; Licensed Optician a plus.
• Open availability including nights and weekends required.
• Ability to stand for extended periods (up to 8 hours) and lift up to 30 lbs.
• Tech-savvy and comfortable using POS systems, insurance portals, Microsoft Office (including Excel), Teams, and OneDrive.

Professional – You handle challenges with grace and lead with integrity.
Team Player – You collaborate, communicate, and contribute to collective success.
Entrepreneurial – You think creatively, drive traffic, and grow your business.
Eager to Learn – You welcome feedback and pursue constant improvement.
Accountable – You own your results and lead others to do the same.
Open Communicator – You address concerns quickly and communicate with confidence.
Passionate About Fashion – You view eyewear as a statement and thrive on styling clients with intention.

About SEE Eyewear

SEE (Selective Eyewear Elements) is a revolutionary concept in optical retail. Voted “Best Eyewear” in readers’ polls across the country, SEE is recognized for innovative, fashion-forward exclusives crafted in partnership with the world’s finest frame artisans.