Store Manager

Men's Wearhouse; Schaumburg (IL); On-site; USD 53,000 - 76,000; Full time

Job summary

Men's Wearhouse is seeking a Store Manager in Schaumburg, IL to lead a store team toward sales and service excellence. You will coach staff, hire and train, and drive performance through data-driven decisions and a focus on customer experience.

The role emphasizes operational excellence, brand standards, and inclusive leadership, with a strong emphasis on developing a high-performing team and meeting company expectations.

Qualifications

• Minimum 3-years’ experience leading, managing, and developing retail teams.
• Creative individual with good judgement and business pulse.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Proven ability to train and develop high performing store teams.
• Proficient with technology systems and store operations.

Responsibilities

• Lead store team to achieve sales and service goals.
• Recruit, hire, train, and coach staff for exceptional customer experience.
• Develop and execute game plans using store data to drive performance.
• Ensure operational excellence and adherence to brand standards.

Skills

Leadership

Communication

Coaching

Customer service

Tools

POS System

Microsoft Office

Video conferencing

Job description

Reports To Regional Manager

As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

To be successful in this role the role you will:

Inspire

store team to achieve their best performance

Execute

to maximize growth and potential

Create

an engaged and inclusive store environment

Elevate

the customer experience through operational excellence

Exceed

customer expectations in all interactions

Leadership

leads store staff in meeting sales, service, and operational expectations.

Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard.

Models company values and leads by example as an active coach.

Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.

Guides team to identify, recommend and implement changes to improve productivity.

Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.

Performance

Achieves store business plans, including sales, customer service and operational goals.

Develops game plans and follows up on execution to maximize sales and drive consistent performance results.

Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.

Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team.

Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively.

Operational Excellence

Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise.

Ensures store staff is trained on all internal operational functions.

Stays informed on corporate communication, directives, initiatives, policies, and procedures.

Implements store programs to increase efficiencies in sales, service, operations, and branding.

Workplace

Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.

Create a culture of learning and development, ensuring training tools are leveraged.

Serves as a role model to all store team members and provide enthusiastic motivational leadership.

Creates a steady pipeline of external talent through recruitment.

Holds regular store meetings ensuring all store team members are up to date with all company directives.

Customer Experience

Ensures store team is trained on the customer service expectations and creates an exceptional customer experience.

Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).

Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.

Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications

Minimum 3-years’ experience leading, managing, and developing retail teams.

Creative individual who demonstrates good judgement and is tuned into the pulse of the business.

Self-motivated, results oriented, strategic thinker.

Strong organizational and leadership skills.

Excellent written and verbal communication skills.

Demonstrates active listening and problem-solving skills.

Proven ability to train and develop high performing store teams.

Proficient in technology systems, applications, Microsoft Office, and video conferencing.

Ability to operate a computer and POS System.

Physical Requirements

• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

Pay Range: $53,144 to $76,190

We take into consideration an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.