Store Manager

Diamonds Direct; Schaumburg (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Diamonds Direct is seeking an energetic, motivated Store Manager to lead a jewelry retail team. The role focuses on leadership, staff development, and delivering exceptional customer service on the sales floor.

The ideal candidate will have jewelry industry experience, a track record of managing teams, and the ability to drive store performance through effective scheduling and inventory controls.

Qualifications

• Experience leading jewelry or retail teams preferred.
• Strong verbal and written communication skills.
• Ability to train and coach staff and manage customer relationships.

Responsibilities

• Represent Diamonds Direct at events and marketing opportunities.
• Create and manage staff schedules and goals with GM & VP.
• Train and develop sales professionals to achieve store targets.
• Maintain inventory control and best practices on the floor.

Skills

Leadership

Customer service

Team management

Communication

Education

Bachelor's degree

Job description

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

Do YOU have what it takes to be a Diamonds Direct RHINO??

Diamonds Direct is looking for an energetic, motivating, self-starting, experienced Jewelry Store Manager.

Leadership

• Responsible for representing Diamonds Direct at designated functions and marketing opportunities.
• Stays abreast of current and relevant trends in the industry and educates employees to promote optimal performance.
• Proven leader or top performer in current/previous role(s)

Management

• Creates and manages employee schedules
• Trains and develops sales professionals
• Collaborates with GM & VP to set monthly and annual store goals
• Ensures inventory control and best practices

Customer Management

• Develops and maintains relationships with key customers
• Demonstrates exemplary customer service and coach employees to do the same
• Is visible on the sales floor to resolve issues/requests in a timely manner

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Bachelor's degree (B. A.) from four-year college or university; or a minimum of three years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in the jewelry industry required.
• Jewelry store management experience preferred.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.