Store Manager

Rowan Inc.; Santa Rosa (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation and sick time

Health, dental, and vision plans

EAP and retirement plan

Employee discounts

Team member referral bonus

Job summary

Rowan Inc. in Santa Rosa seeks a Studio Manager to oversee daily operations of the ear piercing studio, ensuring exceptional customer service, a clean, safe, and welcoming environment, and alignment with Rowan’s Clinical Safety standards.

You will lead a small team of Nurse Piercers and Sales Associates, drive sales, manage inventory and scheduling, and partner with corporate on marketing and product launches while upholding safety policies.

Qualifications

• Retail management experience (3–5 years) in a service-focused setting.
• Strong leadership and team development skills.
• Customer-obsessed with a track record of delivering memorable experiences.
• Ability to drive sales and meet financial targets.
• Flexible schedule including weekends and holidays.

Responsibilities

• Customer Experience: create a warm, welcoming atmosphere and assist customers with selecting Rowan jewelry.
• Leadership & Team Management: lead, coach, and develop studio staff and ensure service standards; meet targets.
• Operations & Sales: oversee inventory, policies, visual merchandising, and sales performance.
• Training & Development: train and onboard new staff on procedures, safety, and product knowledge.
• Administrative Duties: prepare reports, manage budgets, and coordinate with corporate on marketing initiatives.

Skills

Leadership

Sales

Customer service

POS systems

Google Suite

Inventory management

Visual merchandising

Scheduling staff

Training & development

Recruitment

Tools

POS systems

Google Suite

Inventory management software

Job description

Overview

Rowan seeks a Studio Manager to oversee the daily operations of the ear piercing studio, ensuring exceptional customer service, a clean, safe, and welcoming environment, and alignment with Rowan’s Clinical Safety standards.

The position requires strong leadership, a passion for retail, a commitment to safety and customer satisfaction, and the ability to drive sales while effectively managing a team. The Studio Manager will oversee the Montgomery Village studio location.

Responsibilities

• Customer Experience: create a warm, welcoming, celebratory atmosphere; greet and engage with customers; assist customers and their guests in selecting and styling Rowan jewelry; handle inquiries and concerns with professionalism; maintain a clean, safe studio; engage with the local community to drive brand awareness, traffic, and appointments.
• Leadership & Team Management: lead, coach, and develop a team of studio staff (Nurse Piercers and Sales Associates); ensure consistent delivery of exceptional service and adherence to Clinical Safety standards; meet studio targets and drive revenue; foster an inclusive, high-performing culture; schedule staff within labor allocations; manage time-off requests and staffing issues; recruit for open positions.
• Operations & Sales: oversee inventory management and adherence to policies and procedures; meet or exceed sales targets and performance metrics; optimize appointments and inventory sell-through; ensure visual merchandising reflects brand guidelines; ensure health and safety regulations are followed; maintain a neat and brand-consistent studio and selling floor.
• Training & Development: train and onboard new staff on procedures, safety protocols, customer experience standards, and product knowledge; provide ongoing coaching and development opportunities.
• Administrative Duties: prepare and submit reports on studio performance; manage budgets and expenses; coordinate with corporate teams on marketing initiatives and product launches.

Experience & Qualifications

• Proven retail management experience (3–5 years), preferably in a service-oriented environment; jewelry experience is a plus.
• Strong leadership skills with the ability to inspire, motivate, and develop a team.
• Customer-obsessed with a track record of delivering exceptional, memorable experiences.
• Proven ability to drive sales and optimize store profitability.
• Excellent customer service and communication skills; ability to work a flexible schedule, including weekends and holidays.
• Ability to work in a fast-paced environment, manage multiple priorities, and meet financial targets.
• Comfort with technology, POS systems, and Google Suite; knowledge of inventory management and visual merchandising.
• Strong organizational and multitasking abilities.
• Knowledge of health and safety regulations related to piercing is a plus.
• Physical ability to perform duties (e.g., standing for full shifts; ability to lift up to 25 pounds).
• Commitment to Rowan’s values and to inclusive teamwork.

Benefits & Perks

• Competitive base salary range: $75,000–$85,000 per year.
• Paid vacation and sick time for full-time employees.
• Medical, dental, and vision health plans for full-time employees.
• Employee assistance program and retirement plan options.
• Employee discounts on products and services.
• Team member referral bonus program.

Equal Opportunity

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic.