Store Manager

Paper Source; Santa Monica (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off

Maternity Leave

Parental Leave

Company Holidays

401(k) with Company Match

Health Benefits

Job summary

Paper Source in Santa Monica is seeking a Store Manager to drive a beautifully merchandised, profitable store and deliver exceptional customer service. You will lead a team, implement visual merchandising standards, and collaborate with regional partners to maximize sales and efficiency.

You will manage payroll, scheduling, and staff development, while upholding safety and store standards. This role requires flexibility to work nights and weekends in a fast-paced retail environment.

Qualifications

• 1-2 years of supervisory experience required; two plus years retail experience preferred.
• Experience managing payroll and scheduling effectively.
• Ability to organize, plan and prioritize workload.
• Demonstrate passion for customer service and product knowledge.
• Flexible schedule including nights and weekends.

Responsibilities

• Ensure consistent, friendly and informed service to customers and train the team to deliver first-class customer experience.
• Achieve sales goals, profitability and operational excellence to maximize efficiency and minimize loss.
• Maintain vibrant store aesthetics through Visual Merchandising standards and replenishment.
• Build and coach the team; assess performance and develop talent.
• Oversee store operations, including receiving and day-to-day processes.

Skills

Customer service

People management

Visual merchandising

Payroll management

Scheduling

Store operations

Communication

Job description

A Store Manager (SM) delivers a beautifully merchandised and profitable store in the community you serve. Your focus on the sales floor exceeds our standards from presentation to service. You assess your store from the customer’s perspective and communicate your ideas to your regional manager and other supporting partners to improve your store, identifying obstacles and opportunities from the business. As a leader you recognize the strength of the team, provide opportunities for career growth and use the company tools to develop ready talent. You ensure ownership and accountability for the business through respectful communication. In your role you seek and respond to feedback from support partners to improve sales and gain continued efficiencies all with the goal that customer return again and again.

What You Do

• Ensure consistent, friendly and informed service to customers, first by the example you set, and second by the training you provide to the store team so that they deliver first-class creative customer experience.
• Ensure the achievement of sales goals, profitability and delivery of operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Ensure a vibrant and creative look and feel to the store through execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation ensuring the associates do the same.
• Build your team through engagement, motivation and coaching; assess performance proactively and timely.
• Ensure the efficient execution of store operations with timely management of receiving and other day-to-day processes.
• Identify obstacles and opportunities for the business, communicating and working through store/market/regional partners for the betterment of the company.
• Develop the store team based on their individual strengths and through engagement, coaching and feedback.
• Assess the store from the customer’s perspective and use insight to seek and influence improvement with the market leaders and regional manager.
• Communicate with your store team respectfully and with urgency on key issues and messages.
• Ensure compliance to company standards as it pertains to safety, customer experience and all store operations.
• Actively recruit, interview and hire employees that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with nearby stores for support when appropriate.
• Use the store roster to schedule appropriately, optimizing process efficiency and store payroll.
• Understand issues of shrink and expenses, holding the store team accountable to do the same.

Knowledge & Experience

• Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products.
• Experience in leading, managing and developing employees at all levels.
• Experience managing payroll and scheduling effectively.
• Experience driving positive key financial results.
• Ability to organize, plan and prioritize workload.
• Manage your own time efficiently and effectively.
• Able to delegate and to work through others well.
• Communicate clearly and comfortably across all levels of the business.
• Build collaborative working relationships at all levels.
• Deliver honest and constructive feedback, holding team members accountable when necessary.
• Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
• One to two years of supervisory experience required; two plus years retail experience preferred.

Expected Behaviors

• Prioritize customer experience above all else.
• Run an excellent store with the ability to balance the needs of delivering a creative experience, and a profitable result.
• Grow knowledge of industry and market and has an eye for current trends, color, inspiration and creativity.
• Provide feedback, coaching and development.
• Exhibit genuine passion to deliver a unique and creative experience through our people.
• Listen to others.
• Can empathize with and understand people acting through kindness and respect.
• Demonstrate collaboration.
• Address issues proactively.
• Make good decisions and engage in solution-based problem solving.
• Is comfortable with ambiguity.
• Show adaptability and work with a sense of urgency all the time.
• Remain discreet and unbiased.
• When on the selling floor, your role is to deliver first-in-class customer service as well as supervising and overseeing overall store presentation, which may include prolonged standing and some physical activity.

Notes

An employee in this position can expect an annual starting rate starting at $70,304, depending on experience, seniority, geographic locations, and other factors permitted by law.

• Employee Discount, EAP and Sick Pay.
• Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match.
• Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefit may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.