Store Manager

OXXO USA (Southwest Convenience Stores, LLC); San Saba (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

OXXO USA is seeking an energetic and experienced Retail Store Manager to lead store operations, drive sales, and ensure exceptional customer service. You will oversee staffing, training, inventory control, and daily store performance to maximize profitability.

You will play a pivotal role in maintaining store standards, coordinating with district leadership, and mentoring staff to foster a positive work environment.

Qualifications

• Two (2) or more years’ Experience working in a retail environment (Required)
• Valid Driver’s License and transportation to/from bank and corporate meeting & valid vehicle insurance (Required)
• Previous leadership experience.

Responsibilities

• Manage employees and adhere to company policies and procedures.
• Ensure hours of operation are covered; recruit to hire and retain staff.
• Monitor and manage inventory levels; coordinate with suppliers for timely deliveries.
• Maintain the cleanliness of the store.
• Provide excellent customer service and set a friendly tone.
• Oversee store financials and profitability.
• Collaborate with the District Manager and other Store Managers to share best practices.
• Recruit, train, and mentor staff for performance and growth.

Skills

Leadership

Customer Service

Sales

Inventory Management

Recruitment

Job description

Job Summary

Are you a dynamic leader with a passion for customer service and a knack for driving sales? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect opportunity for you! OXXO USA is seeking an energetic and experienced Retail Store Manager to join our team.

Job Summary

Are you a dynamic leader with a passion for customer service and a knack for driving sales? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect opportunity for you! OXXO USA is seeking an energetic and experienced Retail Store Manager to join our team.

As the Retail Store Manager, you will play a pivotal role in ensuring our customers receive exceptional service while maximizing store profitability. Step into a role where your leadership and strategic thinking will make a real impact and embark on a rewarding career journey with us!

Key Responsibilities

• Managing employees and adhering to company policies and procedures.
• Responsible for ensuring all hours of operation are covered and supported. This includes recruiting to hire and retain employees.
• Monitor and manage inventory levels to prevent shortages or overstock situations. Conduct regular stock checks and work with suppliers to ensure timely delivery of products.
• Maintaining the cleanliness of the store.
• Provides excellent customer service, setting the tone for a friendly environment.
• In charge of store financials.
• Collaborates and engages with the District Manager and other Retail Store Managers to share the best practices.
• Recruit, train, and mentor store employees, fostering a positive and inclusive work environment. Provide ongoing training development for opportunities to enhance team performance and career growth.

All activities will be performed in support of the strategy and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.

Education And Experience

• Two (2) or more years’ Experience working in a retail environment (Required)
• Valid Driver’s License and transportation to/from bank and corporate meeting & valid vehicle insurance (Required)
• Previous leadership experience.

Job Requirements

• Responsible for maximizing store merchandise and fuel sales in store location and for achieving budgeted store expectations.
• Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays.
• Responsible for teaching and emulating proper customer service and suggestive selling techniques.
• Communicating sales and profitability goals to store associates and providing feedback.
• Must have a form of communication to be reached.
• Will assign tasks, follow up and counsel employees for not adhering to policies and procedures, excessive cash shortages and not performing tasks.
• Is responsible for continued training, education, and development of all employees in the assigned store. All employees will complete training according to corporate policies, procedures, and guidelines.
• Will help and aid in the recruitment of potential candidates.
• Manage and resolve customer issues and conflicts in a professional manner.
• Must have a form of communication to be reached.
• Teach and role model customer service and suggestive selling techniques.
• Must be able to lift, stand and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain store image to company standards.
• Responsible for unloading deliveries, organizing merchandise and keeping shelves stocked.

While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

Any salary or hourly range listed reflects OXXO USA’s good‑faith estimate at the time of posting and applies only to this market. Actual compensation may vary based on factors such as experience and business needs. Additional compensation and benefits may apply. The Company reserves the right to modify compensation and benefits at its discretion, consistent with applicable law.