Store Manager

Hot Topic; Raleigh (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Hot Topic is seeking a Store Manager in Raleigh, NC to lead the store team, drive sales, and deliver exceptional customer experiences. You will recruit, develop, and mentor staff while ensuring operational excellence and strong store performance.

You will use data and promotions to hit targets, maintain inventory and schedule accuracy, and stay connected with customers and leadership. The role requires passion for pop culture and a proactive leadership mindset.

Qualifications

• 1-2 years of retail store management experience.
• Strong communication, recruiting and operations skills.
• High school diploma or GED (degree preferred).

Responsibilities

• Achieve store sales plan and KPIs.
• Recruit, develop and retain a collaborative team.
• Engage customers and drive engagement via social channels and clienteling.
• Maintain operational excellence with staffing, scheduling, and payroll.
• Monitor shrink and payroll hours; manage schedules and inventory controls.
• Communicate trends and feedback with retail leadership and HQ.
• Run sales reports and leverage data to meet targets.
• Implement promotions and planograms accurately.
• Mentor and develop staff through recognition and feedback.

Skills

Communication

Recruiting

Operations

Leadership

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.

We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You’ll be a retail maverick that can handle anything that comes your way. You’ll be a believer in developing talent and providing the best customer service in the mall. In short, you’re a superhero.

What You'll Do

• Ensure that your store achieves the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is
• Recruit, develop, and retain a super collaborative and passionate team to run your store alongside you
• You’re the leader of the band, and you love to create buzz and customer engagement through staying connected on social media, store web applications, and clienteling
• Lead an operationally sound business; you’ll bring the right balance of organizational structure, delegation & autonomy, and customer first selling practices
• Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, schedules, and external factors that will affect business
• Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
• Run sales reports and use data to help guide your strategy to hit sales targets
• You’ve got the keys to the kingdom, and you’re not afraid to use them! You’re willing to adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed)
• Deliver the goods - you’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time
• Every Fellowship needs a Gandalf! Ensure that you’re continually building a bench of equally talented, passionate staff through mentorship, recognition, and feedback

What You'll Need

• At least 1-2 years of retail store management experience; you’ve led teams to success and want to experience more of it. You’ll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising)
• A high school diploma or GED equivalent. If you have a degree, even better
• Roll with the punches! Retail is a fast-changing industry and you like catching curveballs thrown your way
• Open-minded and inquisitive regarding pop culture fandoms & music trends
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds