Store Manager

MaineGuide; Portland (ME); On-site; USD 65,000 - 85,000; Full time

Job summary

Boot Barn is seeking a Store Manager to lead our Portland-area store, driving exceptional service and sales performance. You will manage a team, coach associates, and ensure in-store operations meet company standards.

Responsibilities include maintaining product knowledge, executing merchandising guidelines, and coordinating with the District Manager on staffing, events, and store initiatives to maximize profitability and customer satisfaction.

Qualifications

• Proven leadership and people-management skills.
• Ability to coach and develop sales teams.
• Strong customer service orientation and relationship-building.

Responsibilities

• Lead store partners to foster a service and selling culture.
• Maintain product knowledge across categories and train staff.
• Communicate local customer needs to District Manager.
• Analyze business trends to maximize sales and meet targets.
• Coach staff on goals, provide feedback, and recognize excellence.
• Ensure appropriate staffing and payroll alignment.
• Oversee store procedures, signages, and merchandising standards.
• Promote loyalty programs and community outreach events.

Skills

Leadership

Staff management

Customer service

Sales coaching

Job description

STORE MANAGER

REPORTS TO: DISTRICT MANAGER

STATUS: EXEMPT/NON-EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time.

Essential Duties And Responsibilities

• Lead store partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Implement and uphold an environment of continuous learning by exhibiting expert-level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories such as western boots, work boots, denim, hats and add-ons.
• Assess and communicate localized customers’ needs to District Manager.
• Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Ensure adequate staffing to meet the changing business needs and payroll expenses.
• Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate District, Region and Store Support Center partners.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments adhere to all Company visual presentation guidelines. Additionally, ensure all store partners are educated/trained on these guidelines.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Partner with District Manager to plan and execute successful experiential volume driving events, including outreach to the local community/market.
• Ensure the store leadership team understands and embraces their specific roles per the store’s specific leadership matrix.
• Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
• Additional duties as assigned by Store Manager, District Manager or Store Support Center partners.