Store Manager

Oxford Industries; Orlando (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Lilly Pulitzer in Orlando is seeking a Store Manager to drive budgeted net sales and operating profit, lead a dynamic team, and deliver an exceptional client experience. You will uphold our Core Values, represent the brand, and ensure operations, staffing, and visual standards align with company expectations.

This full-time, salaried role requires 5+ years of retail or fashion leadership, a four-year degree preferred, strong relationship-building, and outstanding communication.

Qualifications

• A four-year college degree is preferred, but not required.
• 5+ years of management experience, preferably in fashion or luxury retail.
• Full understanding of specialty retail, including business development, visual merchandising, and store operations.
• Ability to develop and maintain relationships with clients and colleagues.
• Superior written and verbal communication skills.
• Excellent problem solving and decision-making skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• High level of ownership and responsibility.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore & Tulip a plus.
• Must be able to lift up to 20 pounds and be on your feet during shifts.

Responsibilities

• Achieve or exceed budgeted net sales and operating profit.
• Identify opportunities to increase traffic and enhance client experience.
• Plan and execute local events to drive incremental traffic and sales.
• Build meaningful client relationships through product knowledge and community events.
• Lead with Lilly Pulitzer Core Values and Core Leadership Qualities.
• Oversee payroll and expenses, and delegate responsibilities to develop teams.
• Coach and develop associates to cultivate high-performing teams.
• Maintain store inventory integrity and align with Visual and Retail Operations standards.

Skills

Store management

Client relations

Team leadership

Budget & payroll

Brand knowledge

Education

Four-year college degree (preferred)

Tools

XStore

Tulip

Microsoft Office

Apple OS & hardware

Job description

About the Position

The Store Manager has the primary responsibility for achieving the Budgeted Net Sales and Operating Profit for their respective store, demonstrating high personal selling skills, ensuring the client experience, and staffing and operations for their store. This includes delighting clients, representing the brand effectively, embracing the brand positioning, and maintaining a strong, dynamic store team. The Store Manager should lead with and uphold the company Core Values and Core Leadership Qualities.

A day in the life…

Delivering Results

• Achieve or exceed direct contribution and budgeted net sales.
• Identify areas of opportunity and develop solutions to increase traffic, improve client experience, and support sales and operations teams.
• Create strategies that support an exceptional client experience and deliver monthly, quarterly, and annual results while maximizing productivity.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.

Client Experience and Store Culture

• Understand the Lilly Pulitzer brand framework, have a genuine interest and enthusiasm for the concept, the client, and the merchandise.
• Establish a high-performance selling environment that emulates the Lilly Pulitzer culture and exceeds client expectations.
• Create meaningful, lasting relationships with clients by building trust and credibility through extensive product knowledge and community events.
• Positively resolve client issues as they arise.

Leadership

• Keen oversight and financial management including control of payroll and expense budgets.
• Enhance store culture by engaging with and inspiring others through Lilly Pulitzer’s Core Values and Core Leadership Qualities.
• Delegate divisions of responsibility (DOR) to achieve goals.
• Foster and encourage building teams and skills within those DORs.

Talent and Team Development

• Build leadership teams, collaborate, and coach associates to cultivate high-performing teams.
• Motivate and inspire staff by promoting and developing a team atmosphere, always leading with a sunny & spirited attitude.
• Coach team with clear, concise, and actionable feedback while encouraging the management team to operate with the same standards.
• Train and retain A+ talent.
• Carry out personnel recruiting, hiring, training, discipline, and performance evaluations.
• Adhere to and validate our compliance practices and partner with Talent Development to resolve or elevate personnel related issues as they arise.

Operational Excellence

• Collaborate effectively with cross functional partners and colleagues.
• Maintain the integrity of the store inventory.
• Maintain exceptional visual and operational standards as set by the Visual and Retail Operations teams.

Qualifications for the Position

• A four-year college degree is preferred, but not required.
• 5+ years of management experience, preferably in the fashion or luxury retail industry.
• Full understand of specialty retail, including business development, visual merchandising, and store operations.
• Ability to develop and maintain relationships with clients and colleagues.
• Superior written and verbal communication skills.
• Excellent problem solving and decision-making skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• High level of ownership and responsibility.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore & Tulip a plus.
• Must be able to lift up to 20 pounds.
• Ability to be on your feet and maneuver around the store during shift hours.

A Little More to Know…

This position is classified as full-time salaried; it is exempt and is not eligible for overtime. You will be expected to work, on average, a 40-hour week. This position is eligible for standard company benefits. This position is based In-Store at our Lilly Pulitzer Retail Location. Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays. This position will adhere to the Company Retail Holiday time off policy. This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities. This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook. This position is reviewed annually.

Equal Opportunity

Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision‑making, lawful off‑duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.

Lilly Pulitzer participates in E‑Verify. Details in English and Spanish. Right to Work Statement in English and Spanish. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610‑878‑5550. Lilly Pulitzer’s mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. It all started more than 65 years ago with a simple shift dress in Palm Beach, Florida and one incredible woman with the courage to find her joy and create her future. Today, Lilly Pulitzer provides a collection of authentic American Resort Wear inspired by our Palm Beach roots. Lilly Pulitzer can be found online and in over 60 company‑operated retail stores, 70+ Signature Stores and major department stores nationwide.