Store Manager

The Home Depot, Inc.; Orland Park (IL); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Home Depot in Illinois is seeking a Store Manager to lead profitable operations by focusing on customer service, in-stock, and store appearance. The role requires coaching associates to drive sales, analyzing reports, and executing strategic plans with hands-on leadership.

The Manager will run regular store walks, conduct staff meetings, develop leaders, and implement pilot programs to improve turn and shrink control, while maintaining a safe, engaging environment.

Qualifikationen

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• At least 3 years leadership experience, preferably big box retail.
• At least 3 years merchandising and/or operational experience.
• Ability to work a flexible, minimum 55 hour weekly schedule.

Aufgaben

• Communicate with the District Manager to drive alignment and execute strategy.
• Analyze sales and financial reporting to identify opportunities and guide improvements.
• Conduct store walks to assess sales, service and profitability and create improvement plans.
• Facilitate weekly staff meetings to set goals and drive engagement.
• Coach and train store leadership on processes, merchandising, safety and profitability.
• Support pilot programs and new initiatives to improve store operations and in-stock levels.

Kenntnisse

Leadership experience

Merchandising experience

Operational experience

Sales analysis

Customer service mindset

Ausbildung

High school diploma or GED

Jobbeschreibung

Position Purpose:

Store Managers (SMs) are accountable for leading profitable operations of their store. Store Managers (SMs) are responsible for executing the three focal points of the company's retail strategy: customer service, in-stock, and store appearance in their store. SMs are responsible for achieving profitability in their stores by coaching and developing associates to drive sales through providing great customer service, resolving people issues, utilizing financial and store reports to identify operational opportunities, monitoring market trends and competition and executing effective game plans to consistently improve in all of these areas. SMs must effectively communicate the company's retail strategy and ensure its execution through strategic planning and timely follow-up. SMs must stay ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. SMs must establish a presence in their store by conducting regular store walks, town hall meetings and staff meetings with associates. SMs are responsible for developing leaders and building a deep talent bench for store leadership positions. A successful SM will lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence.

Key Responsibilities:

• 15% Effectively communicate and partner with the District Manager and District team to drive alignment, establish the store's direction, and resolve issues; Ensure execution of the company's strategy and direction through Playbooks and Priority Communications
• 15% Analyze and interpret sales and financial reporting to asses opportunities and determine successes in department's/key areas and provide guidance to store team to consistently improve in opportunities; Review and analyze store's shrink and safety performance; identify trends and implement appropriate game plans for improvement
• 10% Conduct store walks with Assistant Store Managers (ASMs) and Department Supervisors (DSs) to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements. Host store walks with the District/Regional team to review game plan effectiveness and monitor execution
• 20% Facilitate weekly staff meetings with ASMs and DSs to establish and implement store goals and objectives; Monitor associate engagement levels and drive employer of choice initiatives; Empower and inspire associates to make an emotional connection with customers and the community
• 20% Teach, coach and train 1) store management and Associates on operational processes, merchandising standards, store appearance and profitability; 2) store leadership teams on creating a safe working environment and a culture of operational excellence 3) store leadership teams to achieve alignment and operational improvements
• 20% Support the implementation and monitoring of pilot programs and new store initiatives to improve simplification in the stores; Evaluate in-stock levels of merchandise and ensure follow-through by store management on resolving out of stocks; Maximize turns by driving Green/Reduced Tag and Clearance processes

Direct Manager/Direct Reports:

Position Reports to District Manager

Position has 4-9 Direct reports

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• At least 3 years prior merchandising and/or operational experience
• At least 3 years leadership experience, preferably big box retail
• Must be legally permitted to work in the United States
• Ability to work a flexible, minimum 55 hour weekly schedule
• At least 2 years prior merchandising and/or operational experience
• At least 2 years leadership experience, preferably retail

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

• Ability to interpret sales reporting documents
• Experience in leveraging sales and profit opportunities through shrink management and safety performance

For California, Colorado, Connecticut, Rhode Isla