Store Manager

Jos. A. Bank Clothiers; Northborough (MA); On-site; USD 31,684 - 48,216; Full time

Job summary

Jos. A. Bank Clothiers in Northborough, MA is seeking a Store Manager to lead the store team toward sales, service, and operational excellence. You will coach, hire, train, and develop staff to deliver an exceptional customer experience.

Responsibilities include achieving store business plans, implementing effective scheduling, and maintaining brand standards while fostering an inclusive, high-performing environment. Strong leadership and communication are essential.

Qualifications

• Minimum 3 years’ experience leading retail teams.
• Strong communication and leadership abilities.
• Proven ability to train and develop store staff.
• Proficiency with POS systems and store technology.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute strategies to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.

Skills

Retail leadership

Team development

Communication

Problem solving

Organizational skills

POS systems

Technology literacy

Tools

POS System

Microsoft Office

Video conferencing

Job description

Reports To District Manager

As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

To be successful in this role you will:

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

Leadership

• Lead store staff in meeting sales, service, and operational expectations.
• Set clear performance expectations and ensure store team is trained in sales, customer service, and operations to meet company standard.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales‑driven information effectively to ensure store staff is equipped to maximize business opportunities.
• Guide team to identify, recommend and implement changes to improve productivity.
• Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.

Performance

• Achieve store business plans, including sales, customer service and operational goals.
• Develop game plans and follow up on execution to maximize sales and drive consistent performance results.
• Partner and present opportunities with fact‑based information and recommendations while leveraging data (store reports) to make the right decisions.
• Partner with Regional Manager to develop a plan to address and manage issues effectively.
• Participate in driving business outreach opportunities and communicate leads to Multi‑Unit Manager and Business Outreach team.

Operational Excellence

• Ensure store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship‑from‑Store, operational tasks and maintain proper sales coverage to deliver on the customer promise.
• Ensure store staff is trained on all internal operational functions.
• Stay informed on corporate communication, directives, initiatives, policies, and procedures.
• Implement store programs to increase efficiencies in sales, service, operations, and branding.

Workplace

• Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Create a culture of learning and development, ensuring training tools are leveraged.
• Serve as a role model to all store team members and provide enthusiastic motivational leadership.
• Create a steady pipeline of external talent through recruitment.
• Hold regular store meetings ensuring all store team members are up to date with all company directives.

Customer Experience

• Ensure store team is trained on the customer service expectations and creates an exceptional customer experience.
• Lead store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
• Leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications

• Minimum 3 years’ experience leading, managing, and developing retail teams.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self‑motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem‑solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Pay Range

$23.45 to $34.51. We take into consideration an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Physical Requirements

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Reasonable Accommodations

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.