Store Manager

BNED LoudCloud, LLC.; North Carolina; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

DailyPay earned wage access

Employee discounts

Health benefits

401(k) retirement savings

Job summary

In this role, you will recruit and develop a high-performing team, manage budgets, and partner with campus stakeholders to foster student success and alumni engagement. A strong retail background and customer focus are essential.

Qualifications

• 5+ years of progressive retail leadership experience, including managing business operations and developing high-performing teams.
• Bachelor’s degree in Business Administration or related field preferred.
• Experience with retail operations, including merchandising, inventory management, customer service, and financial management.
• Demonstrated business acumen with experience managing sales performance, budgets, controllable expenses, and operational results.
• Strong customer service, communication, interpersonal, and relationship-building skills, with the ability to collaborate with campus and corporate stakeholders.

Responsibilities

• Lead daily store operations on the sales floor with an active presence, delivering exceptional customer service and coaching the team.
• Own the store’s performance by driving sales, managing finances and controllable expenses, analyzing trends and improving profitability.
• Recruit, hire, train, coach, schedule, develop, and inspire store team members with accountability and collaboration.
• Represent Barnes & Noble College on campus, building relationships with students, faculty, administrators, client representatives, and corporate partners.
• Lead merchandising, inventory management, visual presentation, and workload planning to ensure merchandise availability and a customer-ready environment.
• Analyze sales performance and business trends to forecast needs and achieve measurable results.
• Champion initiatives, standards, safety, loss prevention, and compliance with company policies.
• Foster a clean, safe, and customer-focused store environment aligned with the brand.

Skills

Retail leadership

Team development

Customer service

Budget management

Operations

POS systems

Microsoft Office

Education

Bachelor's degree in Business Administration

Related field preferred

Tools

POS systems

Retail software

Microsoft Office

Job description

Store Manager# Store Manager90091 CAMPBELL UNIV B1-B4 - BUIES CREEK, NC 27506## OverviewPosition TypeFull Time## Description**Store Manager***The Store Manager leads a vibrant hub of college life and learning, creating retail experiences that engage students, support faculty, and build alumni loyalty. Through strategic leadership, operational excellence, and community partnerships, our Store Managers help elevate lives through education.***Education – It’s in Our DNA**Barnes & Noble College is more than a campus bookstore—we're an integral part of the college experience. Our campus stores serve as vibrant hubs of college life and learning, creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our teams help elevate lives through education.The Store Manager is the leader of the campus store, responsible for the overall success of the business by delivering an exceptional customer experience, driving financial performance, and fostering strong relationships across the campus community. This role provides strategic and operational leadership across all aspects of store operations, including financial performance, team development, merchandising, inventory management, customer engagement, and campus relationships. As the primary representative of Barnes & Noble College on campus, the Store Manager builds trusted partnerships with students, faculty, administrators, client representatives, and corporate partners while creating an engaging retail environment that supports the success of the campus community.**How You'll Make an Impact*** Lead daily store operations through an active presence on the sales floor, delivering exceptional customer service, coaching team members, and fostering a customer-first culture.* Own the overall performance of the campus store by driving sales growth, managing financial performance and controllable expenses, analyzing business trends, and identifying opportunities to improve operational effectiveness and profitability.* Recruit, hire, train, coach, schedule, develop, and inspire store team members while fostering a culture of accountability, collaboration, continuous development, and high performance.* Serve as Barnes & Noble College's primary representative on campus by building strong relationships with students, faculty, administrators, client representatives, and corporate partners to strengthen the store's role within the campus community.* Lead merchandising, inventory management, visual presentation, operational execution, and workload planning to ensure merchandise availability, an organized customer-ready environment, and the successful execution of company initiatives.* Analyze sales performance, operational metrics, and business trends to make informed decisions, forecast future business needs, and achieve measurable business results.* Champion company initiatives, operational standards, organizational change, customer service excellence, safety, and loss prevention practices while ensuring compliance with company policies and procedures.* Foster a culture of operational excellence by ensuring a clean, safe, and customer-focused store environment that reflects the Barnes & Noble College brand.**What You'll Need to Succeed*** 5+ years of progressive retail leadership experience, including managing business operations and developing high-performing teams, or successful completion of the Barnes & Noble College Aspiring Leader Program.* Bachelor's degree in Business Administration or a related field preferred.* Demonstrated leadership experience recruiting, coaching, developing, motivating, and managing the performance of diverse teams.* Experience with retail operations, including merchandising, inventory management, visual merchandising, customer service, and financial management.* Demonstrated business acumen with experience managing sales performance, budgets, controllable expenses, and operational results.* Strong customer service, communication, interpersonal, and relationship-building skills, with the ability to effectively collaborate with campus and corporate stakeholders.* Strong organizational, analytical, problem-solving, and decision-making skills, with the ability to manage multiple priorities in a fast-paced environment.* Proficiency with retail technology, point-of-sale (POS) systems, and Microsoft Office applications.* Ability to work a flexible schedule, including evenings, weekends, holidays, and peak business periods.**Physical Demands:*** Frequent movement throughout the store to access merchandise, assist customers, and support daily operations.* Routine tasks may involve hanging and/or folding merchandise, stocking shelves, unpacking merchandise received, pulling and packing web orders for customers, pulling and packing merchandise to be returned to vendors, transporting merchandise within the store, assisting with the delivery of course materials to students within the store, completing data entry, or a variety of other physical tasks.* Ability to remain in a stationary position for periods of time.* Frequent lifting, carrying, pushing, and pulling of merchandise.* Occasional reaching, bending, stooping, kneeling, crouching, and climbing ladders.* May be required to perform routine housekeeping duties, including dusting, mopping, vacuuming, window cleaning, and trash removal.**How We Elevate Our Employees**Just as we're committed to supporting students, we're equally committed to supporting our employees. We believe your success is our success, which is why we offer a competitive total rewards package for eligible full-time employees, including medical, dental, and vision coverage, a 401(k)-retirement savings plan, life insurance, commuter benefits, paid time off, paid holidays, and more.Eligible employees may also enjoy:* DailyPay earned wage access.* Generous employee discounts, including course materials and textbooks.**Our Commitment to Diversity, Equity, & Inclusion**At Barnes & Noble College, we empower everyone. Our mission is to support students, faculty, and schools, serving as a catalyst to meet the evolving needs of the education system and a new generation of students. That starts with fostering an environment for our employees where diversity and individuality is celebrated.Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.Barnes & Noble College provides reasonable accommodation to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to complete an application or participate in the interview process, please contact [e-mail].