Store Manager

Tailored Brands, Inc.; Newport News (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Tailored Brands, Inc. is seeking an experienced retail store leader to drive growth and operational excellence across a Newport News location.

You will coach and develop store teams, optimize staffing, and ensure customer service, sales, and operational standards are met. Excellence in communication and leadership is essential to elevate the brand and deliver an outstanding customer experience.

Qualifications

• Minimum 3 years' experience leading, managing, and developing retail teams.
• Excellent written and verbal communication skills.
• Strong organizational and leadership abilities.

Responsibilities

• Lead and develop retail teams to meet sales and service goals.
• Ensure staffing and scheduling aligns with brand standards.
• Train staff on customer service, operations, and POS usage.
• Drive store branding, marketing initiatives, and NPS improvement.
• Recruit for store roles and foster inclusive environment.
• Deliver exceptional customer experiences and resolve issues.

Skills

Store leadership

Sales performance

Customer service

Education

High school diploma or equivalent

Tools

POS System

Job description

Execute to maximize growth and potential Develops game plans and follows up on execution to maximize sales and drive consistent performance results.

Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team.

Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise.

Ensures store staff is trained on all internal operational functions.

Implementss store programs to increase efficiencies in sales, service, operations, and branding.

leads store staff in meeting sales, service, and operational expectations.

Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard.

Models company values and leads by example as an active coach.

Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.

Guides team to identify, recommend and implement changes to improve productivity.

Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.

Ensures store team is trained on the customer service expectations and creates an exceptional customer experience.

Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).

Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.

Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction.

Minimum 3-years' experience leading, managing, and developing retail teams.

Creative individual who demonstrates good judgement and is tuned into the pulse of the business.

Self-motivated, results oriented, strategic thinker.

Strong organizational and leadership skills.

Excellent written and verbal communication skills.

Demonstrates active listening and problem-solving skills.

Proven ability to train and develop high performing store teams.

Proficient in technology systems, applications, Microsoft Office, and video conferencing.

Ability to operate a computer and POS System.

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.