Store Manager

Paper Source, Inc.; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off

Maternity and Parental Leave

Company Paid Holidays

Transit

401(k) with Company Match

Comprehensive Health Benefits (Medical

Dental and Vision

Healthcare Spending Accounts

Dependent Care Spending Accounts

Disability Benefits

Life Insurance

Tuition Reimbursement

Job summary

Paper Source, Inc. is seeking a Store Manager for our New York location to lead a beautifully merchandised and profitable store at 64th and Lexington Ave.

You will coach the team, drive sales, and ensure exceptional customer experiences from presentation to service. You will balance creative visual standards with operational excellence, manage payroll and scheduling, and collaborate with regional partners to identify opportunities and drive continuous improvement.

Qualifications

• Passion for customer service and knowledge of the brand/products.
• Experience leading and developing employees at all levels.
• Experience managing payroll and scheduling effectively.
• Experience driving positive financial results.
• Ability to organize and prioritize workload.
• Strong time management and delegation abilities.
• Clear communication across all levels of business.
• Flexible schedule including night and weekend shifts.
• 1–2 years supervisory experience; 2+ years retail preferred.

Responsibilities

• Provide first-class service and train the store team to do the same.
• Achieve sales goals, profitability and operational excellence to minimize loss.
• Maintain vibrant store visuals and replenishment standards.
• Build and coach a strong team; assess performance proactively.
• Oversee day-to-day store operations and receiving processes.
• Identify obstacles and collaborate with partners for improvements.
• Develop store team based on strengths and provide feedback.
• Evaluate store from customer perspective and drive improvements.
• Communicate with urgency and respect to the team on key issues.
• Ensure compliance with safety, customer experience and operations.
• Recruit, interview and hire employees; partner with nearby stores when needed.
• Schedule store roster to optimize payroll and processes.
• Manage shrink and expenses; hold team accountable.

Skills

Customer service

Leadership

Team development

Sales execution

Communication

Time management

Coaching

Staff recruitment

Attention to detail

Tools

Visual Merchandising

Scheduling

Job description

Title: Store Manager

Category: Retail

EmploymentType: Full-Time

Location: NY - New York - 64th and Lexington Ave - 4721

LocationType: retail

JobLocation: New York, New York 10065

JobSummary: A Store Manager (SM) delivers a beautifully merchandised and profitable store in the community you serve. Your focus on the sales floor exceeds our standards from presentation to service. You assess your store from the customer’s perspective and communicate your ideas to your regional manager and other supporting partners to improve your store, identifying obstacles and opportunities from the business. As a leader you recognize the strength of the team, provide opportunities for career growth and use the company tools to develop ready talent. You ensure ownership and accountability for the business through respectful communication. In your role you seek and respond to feedback from support partners to improve sales and gain continued efficiencies all with the goal that customer return again and again.

What You Do

• Ensure consistent, friendly and informed service to customers, first by the example you set, and second by the training you provide to the store team so that they deliver first-class creative customer experience.
• Ensure the achievement of sales goals, profitability and delivery of operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Ensure a vibrant and creative look and feel to the store through execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation ensuring the associates do the same.
• Build your team through engagement, motivation and coaching; assess performance proactively and timely.
• Ensure the efficient execution of store operations with timely management of receiving and other day-to-day processes.
• Identify obstacles and opportunities for the business, communicating and working through store/market/regional partners for the betterment of the company.
• Develop the store team based on their individual strengths and through engagement, coaching and feedback.
• Assess the store from the customer’s perspective and use insight to seek and influence improvement with the market leaders and regional manager.
• Communicate with your store team respectfully and with urgency on key issues and messages.
• Ensure compliance to company standards as it pertains to safety, customer experience and all store operations.
• Actively recruit, interview and hire employees that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with nearby stores for support when appropriate.
• Use the store roster to schedule appropriately, optimizing process efficiency and store payroll.
• Understand issues of shrink and expenses, holding the store team accountable to do the same.

Knowledge & Experience

• Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products.
• Experience in leading, managing and developing employees at all levels.
• Experience managing payroll and scheduling effectively.
• Experience driving positive key financial results.
• Ability to organize, plan and prioritize workload.
• Manage your own time efficiently and effectively.
• Able to delegate and to work through others well.
• Communicate clearly and comfortably across all levels of the business.
• Build collaborative working relationships at all levels.
• Deliver honest and constructive feedback, holding team members accountable when necessary.
• Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
• One to two years of supervisory experience required; two plus years retail experience preferred.

Expected Behaviors

• Prioritize customer experience above all else.
• Run an excellent store with the ability to balance the needs of delivering a creative experience, and a profitable result.
• Grow knowledge of industry and market and has an eye for current trends, color, inspiration and creativity.
• Drive results.
• Provide feedback, coaching and development.
• Exhibit genuine passion to deliver a unique and creative experience through our people.
• Listen to others.
• Can empathize with and understand people acting through kindness and respect.
• Demonstrate collaboration.
• Address issues proactively.
• Make good decisions and engage in solution-based problem solving.
• Is comfortable with ambiguity.
• Show adaptability and work with a sense of urgency all the time.
• Maintain positivity.
• Remain discreet and unbiased.
• When on the selling floor, your role is to deliver first-in-class customer service as well as supervising and overseeing overall store presentation, which may include prolonged standing and some physical activity.

Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefit may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.

EeoStatement: As an Affi­ative Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline ,leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to self-identified, perceived or actual age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances, and will comply with all applicable laws.

Notes

An employee in this position can expect a rate starting at $66,300.