Store Manager

J.McLaughlin; New Jersey; Sur place; USD 52 000 - 78 000; Plein temps

Résumé du poste

J.McLaughlin is seeking a Store Manager to lead daily store operations and drive exceptional client service. You will recruit, train, and develop a high-performing team while upholding our culture of kindness and outstanding customer experience.

Responsibilities include managing sales goals, visual merchandising, community engagement, and collaboration with district leadership to maximize store performance. Weekend availability required.

Qualifications

• 3+ years of retail management experience.
• Bachelor’s degree or equivalent experience.
• Strong leadership and communication skills.
• Proven track record in achieving sales goals and accountability.

Responsabilités

• Act as Brand Ambassador by embracing the company culture to build productive relationships with clients and communities.
• Motivate and engage store team with clear goals to drive store success.
• Provide exemplary client service to foster a customer-centric environment.
• Make sound business decisions using strong business acumen.
• Manage store operations to ensure efficiency and profitability.
• Hire, train, and develop staff while maintaining store standards.
• Conduct performance coaching and drive sales through clienteling and events.
• Coordinate with District Manager to align with corporate directions.

Connaissances

Retail management

Leadership

Communication

Sales

Formation

Bachelor’s degree or equivalent experience

Description du poste

Why J.McLaughlin?

J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered two key components: classic clothing with current relevance and a retail environment that has a neighborhood feel. The J.McLaughlin brand has always been more about style than fashion: straightforward, unpretentious, and devoid of the superfluous. Our clothing is rooted in the tradition of sport, work, and play. With over 150 retail locations, each store is entirely unique, attentively designed to reflect the town's color, character, and architecture. This attention to detail extends to exemplary customer service and local philanthropic engagement.

Why J.McLaughlin?

J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered two key components: classic clothing with current relevance and a retail environment that has a neighborhood feel. The J.McLaughlin brand has always been more about style than fashion: straightforward, unpretentious, and devoid of the superfluous. Our clothing is rooted in the tradition of sport, work, and play. With over 150 retail locations, each store is entirely unique, attentively designed to reflect the town's color, character, and architecture. This attention to detail extends to exemplary customer service and local philanthropic engagement. Our “Culture of Kindness” creates an environment with respect, politeness, consideration, and empathy that creates a family like atmosphere and focuses on giving back to the community. The company has an entrepreneurial spirit which fosters great experience and career opportunities, complemented with our great incentive benefits programs.

Overview

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. J.McLaughlin has a reputation for being “local and loyal”, building meaningful relationships within each community and providing customers with highly personalized service. We are a growing company with a focus on our culture of kindness, cultivating an exceptional atmosphere in which to work and shop.

About The Role

Essential Functions

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate productive and profitable relationships with clients and our communities
• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store
• Provide exemplary client service in order to create a customer-centric, friendly retail environment that fosters loyalty within our communities
• Proficient in business acumen to effectively make business decisions
• Manage store operations and ensure all aspects run efficiently to create a profitable and productive business

Additional Job Responsibilities

• Manage all aspects of the business, including hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory management
• Create and maintain a culture of kindness that is client and team focused
• Recruit and hire top talent
• Train and develop teams on selling skills, product knowledge, and operations.
• Conduct performance appraisals and coach in the moment to maximize sales and motivate team
• Strategize and implement a client outreach plan, utilizing clienteling tools
• Effectively use the POS system to provide exemplary service
• Partner with community organizations and charities to host store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
• Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions for the client
• Hold team accountable for achieving goals
• Monitor sales trends and execute plans to maximize sales within the store
• Effectively communicate needs of the business with District Manager and store teams
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships
• Respond to customer questions, inquiries, and concerns to resolve all issues in a timely manner
• Communicate and execute all direction from Retail Operations and the Corporate Office
• Plan and prioritize the workload and ensure the customer is the top priority
• Merchandise the sales floor to maximize sales while adhering to visual directive and standards
• Maintain a clean and organized store to ensure a great place to work and shop
• Partner with District Manager and Human Resources on employee relations issues and performance issues to ensure they are handled in accordance with company policy
• Adhere and enforce company policies and procedures and standards of professionalism
• Lead by example and maintain the highest level of integrity at all times

Skills & Requirements

What we are looking for

• 3+ years of retail management preferred
• Bachelor’s degree or equivalent experience
• Strong management and leadership skills
• Strong analytical and problem-solving skills
• Team player with strong communication and interpersonal skills
• Proven track record in achieving sales goals and takes accountability for results
• Positive and self-motivated
• Consistently demonstrates accountability, reliability, and professionalism
• High energy and results driven
• Adapts positively to change
• Ability to multi-task, while keeping the customer the top priority
• Able to work various shifts, including weekends and holidays
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds

Equal Opportunity

J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.