Store Manager

Exit-76-Corporation; Muskegon (MI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Insurance

Short-term disability

Life insurance

Dental

Vision

Job summary

Exit-76-Corporation in Muskegon, MI is seeking a Store Manager to lead daily operations, deliver outstanding customer service, and achieve sales and financial goals while enforcing company policies. You will recruit and develop staff, foster a selling culture, and ensure a safe, clean store.

Strong communication and problem-solving skills are essential, along with flexibility to handle on-call needs. This role requires high energy, professional appearance, and the ability to build relationships

Qualifications

• Minimum of two years of management experience in hospitality, financial services, retail or restaurant.
• High school graduate or equivalent; college diploma preferred.
• Ability to engage with customers and develop positive relationships.
• Strong communication, presentation, and writing skills.
• High-energy, collaborative management style.
• Professional appearance and demeanor.
• Ability to problem solve with minimal supervision.
• Willingness to work flexible hours and be on call.

Responsibilities

• Provide leadership to deliver outstanding customer service and meet store objectives.
• Implement strategies to meet store goals and objectives.
• Recruit, develop, and motivate store employees to exceed customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Establish a strong customer service/selling culture to maximize sales.
• Oversee ordering, banking deposits, and cash handling.

Skills

Store management

Customer engagement

Communication skills

Relationship building

Problem solving

Leadership

Professional appearance

Education

High school diploma

College degree

Job description

Description

Position Summary:

Successful Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures.

Tasks & Responsibilities:

• Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
• Implements strategies to meet store goals and objectives
• Recruits, develops, and motivates store employees to exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Establishing a strong customer service/selling culture to maximize sales
• Ordering, bank deposits, and booking.
• Marketing within your community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Controlling labor hours, cash, store audits, and shrinkage
• Help maintain a safe, neat and clean store environment for our customers and employees
• Ensure that all safety policies are followed
• Other duties as assigned

Requirements

Pre-requisites:

• A minimum of two years management experience in industries such as hospitality, financial services, retail and restaurant
• High School graduate or equivalent with a college diploma preferred
• Ability, willingness, and comfort to engage with customers
• Ability to develop positive relationships with internal and external customers
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication, and presentation skills
• Ability to problem solve and work with with minimal supervision
• High-energy, collaborative management experience
• Professional appearance and demeanor

Working Conditions and Physical Requirements:

• Must be able to work any area of the store (both inside and out) when needed and to operate a computerized Point of Sale system/cash register.
• Position requires bending, standing, walking and repetitive use of hands and arms the entire workday.
• Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
• Position requires the ability to handle exposure to food and cleaning chemicals on an hourly basis.
• Must have reliable transportation and the ability to be on call 24 hours a day.
• Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customers

Benefits:

• Eligible 1st of the month, following 60 days from the date of promotion
• Low deductible Insurance
• Short Term Disability
• Paid Life Insurance (Can buy extra coverage for self, spouse and children)
• Dental
• Vision