Job Description
Job Objectives
Manages the operation of a Walgreens store to enhance sales, profitability, and image through effective merchandising, asset protection, team development, and delivering excellent customer and patient experiences.
Job Responsibilities/Tasks
Customer Experience
- Monitor and analyze customer service, providing training and development for improvement.
- Greet customers and clinic patients, assisting with products and services.
- Model and share customer service best practices to ensure a delightful experience.
- Resolve customer complaints and address special needs.
Operations
- Supervise store and pharmacy operations, including scheduling and task delegation.
- Control store finances, including register management and bookkeeping.
- Oversee merchandising, inventory management, and store presentation.
- Ensure compliance with laws and company policies, including safety and maintenance.
- Manage technology systems and respond to technical issues.
Daily Planning and Execution
- Assign daily responsibilities and set expectations for staff.
Business Performance Management
- Analyze financial data and develop strategies to increase sales and reduce losses.
- Review KPIs and collaborate with district management.
Business Planning
- Identify sales opportunities and manage inventory levels.
People and Performance Management
- Manage team performance, recruitment, and employee development.
- Ensure training compliance and address personnel issues.
Training and Personal Development
- Participate in training programs, pursue necessary certifications, and engage in self-development.
Communications
- Serve as a liaison between district, corporate, and store teams.
- Conduct community outreach and support community events.
External Basic Qualifications
- Bachelor’s degree with 3 years retail management experience or High School Diploma/GED with 5 years management experience.
- Licensed pharmacy technician or equivalent as per state law, or pharmacy assistant/license within 12 months of start.
- Flexible schedule including evenings and weekends.
Preferred Qualifications
- Bachelor’s Degree.
- PTCB or ExCPT Certification.
- Three years retail management experience, including supervising others.
- Licensed pharmacy technician or equivalent.
We consider qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer, including veterans and persons with disabilities. The salary range for this role is $50,000 - $120,000, depending on various factors. This position remains open until filled. For benefits, visit jobs.walgreens.com/benefits.
Employment Details
- Type: Full-time
- Function: Retail
- Shift: Various
- Location: Store 12276 - BRIDGEPORT WV, District 479 - MORGANTOWN WV