Store Manager

Minis; Mission Viejo (CA); On-site; USD 26,000 - 41,000; Full time

Job summary

Miniso in Mission Viejo, CA is seeking a Store Manager to own all aspects of the store. You will lead a diverse team from the front lines, drive day-to-day operations, deliver world-class customer service, and push sales performance with energy and enthusiasm.

You will manage labor, optimize inventory, promote the membership program, and maintain store standards and visual merchandising per company guidelines. Strong leadership and strategic planning are essential.

Qualifications

• 3+ years of experience in retail management.
• Strong leadership and customer management skills.
• Excellent communication and interpersonal abilities.
• Ability to relocate or manage additional stores based on business needs.

Responsibilities

• Lead a dynamic team, including managers and front-line staff, while embodying Miniso values.
• Ensure outstanding customer service and drive sales performance with energy.
• Promote the store’s membership program to foster loyalty and retention.
• Oversee labor, inventory, store operations, and merchandising standards.
• Recruit, train, and retain top talent; provide performance feedback and growth paths.
• Maintain store standards, manage cash-handling tasks, and enforce SOPs.
• Coordinate with Area Manager and HR on performance and relations.
• Operate computers/printers and manage schedules to keep the store organized.
• Drive store ambiance and visual displays in line with company guidelines.
• Contribute to strategic planning to increase traffic and profitability.
• Address issues promptly to maintain a positive store environment.

Skills

Retail management

Leadership

Customer service

Training & development

Hiring & staffing

Scheduling

Inventory management

Merchandising

Education

High school diploma or equivalent

Associate degree or higher in Business Administration or related field

Job description

Job Summary

As a Store Manager, it is their responsibility to not just manage a store, but to embrace the idea that life is for fun and create an exciting, vibrant experience for both their team and customers. This individual will take charge of every aspect of the store, leading their team with energy and enthusiasm from the front lines. They will ensure the smooth running of day-to-day operations, setting the standard for excellence in customer service, sales performance, and operational efficiency. Additionally, they will be responsible for managing labor, optimizing inventory, and promoting our membership program to foster customer loyalty. As well as inspiring their team, cultivating a positive store atmosphere, and driving business growth with a focus on delivering a world-class experience.

Essential Job Functions

• Report directly to the Area/District Manager and lead a dynamic team, including the Assistant Store Manager, Shift Leads, and Sales Associates.
• Required to consistently embody and promote the mission and core values of Miniso in every aspect of your role.
• Ensure seamless store execution, which includes delivering outstanding customer service, upholding merchandising standards, adhering to operational procedures, and driving sales performance.
• Promote and drive engagement with the store’s membership program, encouraging customer sign-ups and fostering loyalty to enhance customer retention and boost sales.
• Oversee all aspects of store operations and overall performance to develop store employees.
• Meet sales goals by training, motivating, mentoring, and providing feedback to the team.
• Lead efforts to recruit, hire, train, and retain top talent, fostering internal growth by conducting performance evaluations and creating career development paths for both associates and managers.
• Upholding store standards, with a focus on driving profitability through effective sales strategies and expense management.
• Manage cash-handling tasks, ensure strict adherence to standard operating procedures, and create a clean, safe environment for both associates and customers.
• Serve as the key liaison with the Area/District Manager and Human Resources regarding employee performance and relations, ensuring all associates are held accountable for their roles and responsibilities as outlined in their job descriptions.
• Responsible for a range of essential tasks, including operating computers and printers, managing
• schedules, and ensuring the store remains clean and organized.
• Drive an inviting store environment, keeping the store in top condition and ensuring visual displays align with company guidelines.
• Champion business growth through strategic planning that boosts store presence, increases store traffic, and maximizes sales performance.
• Address and resolve issues raised by both staff and customers, ensuring quick, effective solutions to maintain a positive environment.

Additional Qualifications

• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Proven successful experience in retail management.
• Strong leadership, organizational, and customer management skills.
• Excellent communication and interpersonal abilities.
• Ability to relocate or manage additional stores based on business needs.
• Ability to travel between locations is required.

Education & Experience

• High school diploma or equivalent required; Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or related degrees is preferred.
• 3+ years of experience in retail management, with a strong track record of leading teams.

Pay Range

USD $19.00 - USD $30.00 /Hr.