Store Manager

Goodwill Retail Services; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Store Manager to lead store and donation center operations in Milwaukee. You will drive sales, grow donor networks, and partner with the community to deliver exceptional customer experiences.

The role requires developing talent and executing 1–2 year strategic initiatives. Responsibilities include budgeting, scheduling, process optimization, and ensuring compliance with safety and quality standards.

Qualifications

• Associates degree or equivalent experience combined with leadership experience.
• Ability to manage budgets, scheduling and staffing with data-driven insight.
• Proven track record in coaching and developing a team.
• Strong communication with staff, donors and customers.

Responsibilities

• Lead and develop staffing; oversee store and donation center operations.
• Achieve sales and revenue goals while growing customers and donors.
• Maintain store environment and presentation standards per guidelines.
• Plan and manage projects; monitor budgets and reports.
• Ensure safety audits and compliance; oversee training and onboarding.
• Collaborate with leadership to implement strategies over 1–2 years.

Skills

People management

Budgeting

Operations management

Customer service orientation

Communication

Education

Associates degree or experience equivalency

Tools

Microsoft Office

Job description

Description

The Store Manager is responsible for the success of store and donation center operations. This position is accountable for the achievement of sales and revenue goals, customer and donor growth, while serving as a community partner to promote an engaging customer experience.

RESPONSIBILITY LEVEL:

Implements strategy for daily store and donation operations for assigned store. Oversees daily operations, direct staff and ensures implementation of departmental policies, procedures and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems, processes and programs.

PRINCIPAL DUTIES:

• Leading and Developing Talent: Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team.
• Project and Change Management: Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change.
• Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.
• Optimize process work flow, inventory management and work schedules to maximizing output of sales and production team.
• Accountable for achievement of established customer and donor service goals.
• Maintain store environment, staffing and production quality and volume to sufficiently service customers and reach revenue and margin goals. Maintain store presentation standards in accordance with Store Environment guidelines.
• Comfortably operates, troubleshoots and has the ability to train others on all processes, equipment and customer service, increasing the effectiveness to monitor compliance and productivity.
• Supervise completion of safety audits with follow up on outstanding items, consumer product safety compliance and support incident rate targets.
• Calculate accurate projection figures to achieve goals from budgets or other report data. Responsible for timeliness and accuracy of all required reports.
• Anticipate business needs and proactively solves problems.
• Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

• Associates Degree or experience equivalency, and a minimum of 3 years' managerial experience
• Forklift certification, if required at site.
• Work varied schedule and flexible hours; a minimum of one closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts to meet business needs.
• Proficient in Windows-based PC and Microsoft Office.

LEADERSHIP COMPETENCIES:

• Business Insight: Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization.
• Courage: Demonstrates the ability to deliver a difficult message and say "no" when necessary. Confronts tough organizational issues and coaches people on how to appropriately advocate in the face of adversity.

CORE CULTURAL COMPETENCIES:

• Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.
• Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team's activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.
• Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.
• Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.
• Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.
• Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team's work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Reach: Extending upwards or downwards to retrieve objects. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Worker is subject to human blood, body fluids or tissue. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.