Store Manager

The Salvation Army USA Central Territory; Milwaukee (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, prescription drug, dental, &/

Vision & hearing coverage

Employer-paid life and AD&D

Long-term disability coverage

Voluntary life & short-term disability

Paid vacation, sick time, and holidays

Flexible spending accounts

403(b) retirement savings plan

Employer-funded pension plan

Job summary

The Salvation Army Thrift Store in Milwaukee is seeking a dynamic Store Manager to lead operations, staff, and customer experience. You will oversee staff supervision, scheduling, payroll, donations processing, pricing, and store maintenance to ensure mission-driven outcomes.

Join a mission-driven team with strong focus on training, safety, and community engagement. This full-time role requires flexible hours, including evenings and weekends, with comprehensive benefits and opportunities for

Qualifications

• 2 years' experience in staff management and development or combination of education and experience
• Strong leadership and team-building skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Proficiency in cash handling and basic financial management
• Ability to communicate effectively in English with customers, management and coworkers
• Basic computer skills including POS, payroll, and Microsoft Office

Responsibilities

• Lead and supervise store staff; recruit, train, and evaluate employees.
• Oversee scheduling and payroll processing; ensure policy adherence.
• Develop and implement strategies to meet sales and production goals; manage donations, pricing, and presentation.

Skills

Leadership

Cash handling

Flexible scheduling

English proficiency

Basic computer skills

Time management

Tools

POS system

Payroll system

Microsoft Office

Job description

Location: Milwaukee, WI
Pay: $18-20.00 per hour
Job Type:Full-time
Schedule: 40 hours per week. Flexible scheduling required, M - S days, evenings, weekends
Benefits:

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community.

What You’ll Do

Leadership & Staff Management

• Recruit, train, and supervise store staff
• Manage scheduling and payroll processing
• Implement company policies and practices in employee relations

Store Operations

• Develop and implement strategies to meet production and sales goals
• Oversee donation processes, product sorting, pricing, and presentation
• Manage store maintenance, safety, and appearance
• Ensure compliance with OSHA and Salvation Army safety policies

Customer Experience

• Create an enjoyable shopping environment
• Set an example for positive customer interactions
• Oversee cash handling procedures and daily deposits
• Work within budget parameters
• Manage inventory tracking for designated product lines

Communication & Reporting

• Maintain open communication with Regional Manager and Department Heads
• Provide daily reports on store production and sales
• Address customer complaints and provide education about the program

Supervisory Responsibility

• In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff
• Train and supervise the store staff
• In collaboration with the Regional Manager, provide direct reports with a personnel review
• Review and approve time and attendance for store personnel using the current payroll system
• Check time logs regularly, following all current regulations and trainings

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Additional Information

What You Need

Required

Education & Experience

• 2 years' experience in staff management and development or combination of education and experience

Skills & Abilities

• Strong leadership and team-building skills
• Proficiency in cash handling and basic financial management
• Ability to work a flexible schedule, including early/late shifts, weekends, and holidays
• Ability to speak, write and understand English in a manner sufficient for effective communication with customers, management and coworkers
• Basic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by the
• Good speaking, hearing and vision ability, and excellent manual dexterity

Certifications

• Valid Driver's License
• Must pass a motor vehicle record search

Physical Requirements

• Regularly required to stand, use hands, handle, feel, hear, and talk
• Frequently required to walk and reach with hands and arms
• Occasionally required to climb, balance, stoop, kneel, or crouch
• Must regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds
• Specific vision abilities required: close vision, distance vision, and ability to adjust focus
• Store environment with quiet to moderate noise level
• May be dusty and experience temperature fluctuations based on weather
• May stand for extended periods
• Work is performed in a typical retail store/warehouse environment

Travel

• May be required to travel to various locations for work or training, including monthly management training

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.