Store Manager

The Pep Boys Manny Moe & Jack of California; Merced (CA); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Short Term Disability

Life insurance

Medical, dental, and vision benefits

Job summary

The Pep Boys Manny Moe & Jack of California is seeking a Store Manager to lead service selling and back shop teams, drive store productivity, and deliver superior customer service. You will recruit, develop, and inspire the staff, manage day-to-day operations, and ensure compliance with policies and safety standards.

Responsibilities include directing a team, maintaining staffing levels, and coaching on service processes while ensuring excellent customer experiences and adherence to POS and cash

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in automotive service environment.
• Completion of a two-year college, technical program, or 1–3 years of service industry experience with at least 1 year supervisory experience.
• Valid Driver's License.
• Ability to work days, nights, holidays and weekends.
• Basic mathematical concepts for commissions and discounts.

Responsibilities

• Direct, supervise and evaluate direct and indirect reports while adhering to policies and safety codes.
• Recruit, hire, and develop store talent to sustain service levels.
• Oversee store productivity, profitability, and back shop operations.
• Train associates on Customer Care Process and CVIs.
• Ensure proper cash handling and POS transaction procedures.
• Maintain stock integrity and vendor payment practices.

Skills

Supervisory experience

Customer service

Team leadership

Math concepts for commissions/discount

Ability to work under pressure

Education

High school diploma or equivalent

Two-year college / technical program

Tools

POS systems

Job description

Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.

Duties & Responsibilities

• Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
• Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
• Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
• Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
• Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.
• Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.
• Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.
• Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
• Partner with the Fleet business team to maintain and build Fleet service customer relationships.
• Advise associates, technicians, and customers on tires, parts and service programs.
• Effectively communicates with all store associates, managers, and customers.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• One year of experience in automotive service environment.
• Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.
• Valid Driver's License.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Acted as a work lead or supervisor previously.
• Ability to exercise judgement and to work independently.
• Ability to handle difficult customer situations.
• Comfortable utilizing up-sell techniques.
• Strong cash handling skills, including the use of POS systems.
• Demonstrated consistency, accuracy and follow-through.
• Ability to work Days, Nights, Holidays and Weekends.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.
• Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
• High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.
• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team members

Pay Range

• $24.73 to $36.53 per hour based on experience
• Commission and Bonus potential

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

California Privacy Notice at Collection for Employees

The Company will make all employment decisions regarding employees and applicants for employment without discrimination or harassment based on race, color, religion, gender, national origin, sexual orientation, age, disability, pregnancy, marital status, veteran status, alienage or citizenship status, creed, genetic predisposition or carrier status, status as a victim of domestic violence, or any other category protected by federal, state, or local law.

The Company will discontinue the use of any recruiting agency or sources which engages in direct or indirect discriminatory practices.

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