Store Manager

Hot Topic; Lancaster (Lancaster County); On-site; USD 40,000 - 60,000; Full time

Job summary

Hot Topic is seeking a Store Manager in Lancaster, United States to drive sales and create an engaging in-store experience. The ideal candidate will lead a passionate team, ensuring they achieve store sales objectives while providing exceptional customer service.

This role requires 1-2 years of retail management experience and a high school diploma or GED, with a preference for a degree. You'll manage operations, engage with customers, and develop your team's skills.

Qualifications

• 1-2 years of retail store management experience.
• Strong skills in communication, recruiting, and operations.
• Open-minded and inquisitive about pop culture fandoms.

Responsibilities

• Achieve sales targets and manage team performance.
• Recruit, develop, and retain staff for store operations.
• Communicate with retail leadership on trends and feedback.

Skills

Leadership

Communication

Team development

Sales targets

Customer engagement

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.

We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You’ll be a retail maverick that can handle anything that comes your way. You’ll be a believer in developing talent and providing the best customer service in the mall. In short, you’re a superhero.

What You’ll Do

• Ensure that your store achieves the sales plan and/or comp sales goals.
• Recruit, develop, and retain a super collaborative and passionate team to run your store alongside you.
• You’re the leader of the band, and you love to create buzz and customer engagement through staying connected on social media, store web applications, and clienteling.
• Lead an operationally sound business; you’ll bring the right balance of organizational structure, delegation & autonomy, and customer first selling practices.
• Keep watch on shrink/loss prevention, payroll hours, schedules, and external factors that will affect business.
• Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback.
• Run sales reports and use data to help guide your strategy to hit sales targets.
• You’ve got the keys to the kingdom, and you’re not afraid to use them! You’re willing to adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed).
• Deliver the goods - you’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time.
• Every Fellowship needs a Gandalf! Ensure that you’re continually building a bench of equally talented, passionate staff through mentorship, recognition, and feedback.

What You’ll Need

• At least 1-2 years of retail store management experience; you’ve led teams to success and want to experience more of it. You’ll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising).
• A high school diploma or GED equivalent. If you have a degree, even better.
• Roll with the punches! Retail is a fast‑changing industry and you like catching curveballs thrown your way.
• Open‑minded and inquisitive regarding pop culture fandoms & music trends.
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds.