Store Manager

Blarney Castle Oil Co.; Kingsley (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Blarney Castle Oil Co. is seeking a Store Manager to lead a team of store associates, ensuring top quality service and adherence to company standards. You will drive store performance, manage costs, and create a welcoming environment for customers, employees, and vendors.

You will oversee daily operations, staff development, and compliance with all laws and policies. This position requires flexible hours and reliable attendance, with on-site work at the Kingsley location.

Qualifications

• High school diploma or equivalent required.
• Progress toward or completion of a bachelor's degree preferred but not required.
• Five years of relevant work experience with leadership and supervisory responsibilities.
• Strong math skills to prepare and interpret operating reports.
• Ability to read, write, and comprehend instructions, procedures, recipes, and training materials; able to implement them with staff.
• Strong verbal and written communication skills.
• Ability to communicate with a wide variety of people including staff, customers and vendors.
• Adaptable management style for varying business demands.
• Ability to multi-task and pivot between tasks.
• Create and sustain an inclusive team environment.
• Computer literacy with POS, HR, and MS Office experience is helpful.
• Must be able to work any shift and be on-call for emergencies.
• Reliable attendance and transportation with valid auto insurance required.
• Must be 18+ due to age-restricted product sales.

Responsibilities

• Lead and motivate assigned staff to help the business thrive.
• Provide immediate and undivided attention to customers with staff support.
• Maintain a standard of superior customer service.
• Resolve customer complaints promptly and appropriately.
• Drive implementation of company programs with action plans and trained staff.
• Analyze sales and expenses to maximize revenue and profits.
• Use financial reports to identify trends and address store performance.
• Manage staffing levels to support operations and staff development.
• Foster teamwork where staff feel valued and respected.
• Delegate responsibilities to ensure smooth operations across the team.
• Maintain calm demeanor during high volume or unusual events and recover afterwards.
• Review performance against district audit standards.
• Ensure pricing and inventory levels meet company standards; manage orders and promotions.
• Follow all company policies and local laws relevant to store operations.
• Prepare and deliver deposits; reconcile daily receipts.
• Address maintenance issues promptly and communicate with relevant teams.
• Maintain store safety and security; document incidents.
• Respond to emergencies outside normal hours as needed.
• Perform all work on-site at the store location.
• Complete training within deadlines; perform other duties as assigned.

Skills

Leadership

Supervisory

Customer service

Communication

Math skills

Reading/writing

Multi-tasking

Team inclusivity

Computer literacy

Shift work

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Point of Sale

HR

Microsoft Office

Job description

JOB PURPOSE

This position contributes to Blarney Castle's success by leading a team of store associates to create and maintain our standards of product quality and service for our customers. The store manager is responsible for managing store operations by being a front of the store leader, connecting with customers, employees and coaching in the moment. Identifies ways to drive results, managing costs and ensuring a welcoming environment that surprises and delights our customers in full compliance with Company standards and federal, state and local laws.

PREFERRED QUALIFICATIONS

• High school diploma or equivalent is required.
• Progress toward or completion of a bachelor's degree in a relevant field is preferred but not required.
• Five years of relevant work experience, including leadership and supervisory responsibilities.
• Demonstrated an understanding of basic math skills in order to prepare and interpret operating reports.
• Able to read, write, and comprehend instructions, procedures, recipes, and training materials. Must also be able to implement these guidelines with the staff.
• Strong communication skills, in both verbal and written form.
• Be able to communicate effectively with a wide variety of people, including internal team members, customers and vendors.
• Demonstrate a management style that can transition easily from down-time to a fast-paced work environment based on business needs.
• Be able to multi-task, and pivot from one task to another.
• Able to create and sustain an inclusive team environment.
• Demonstrated computer literacy in business operations. Experience with Point of Sale, HR and standard Microsoft Office products helpful.
• Able to work any shift and be available on-call to handle emergency situations.
• Demonstrated a history of dependable and consistent attendance at work.
• Have reliable transportation and a valid proof of auto insurance in order to complete banking responsibilities and other off-site business activities.
• Must be at least age 18 or older due to age restricted product sales.

ESSENTIAL DUTIES

• 1. Lead, motivate and inspire your assigned staff to complete tasks needed to make your business thrive. Examples:
  • o Staff planning and hiring
  • o Training
  • o Goal Setting based on their projected or communicated career path.
  • o Timekeeping
  • o Performance management, accompanied by continuous skill development.
  • o May deliver corrective actions if necessary.
• 2. Ensure every customer is provided with immediate and undivided attention from yourself and your staff.
• 3. Maintain the expectation of Superior Super Service with all customers.
• 4. Customer complaints will be resolved in a timely and appropriate manner.
• 5. Drives implementation of Company programs by developing action plans and directly motivating employees to meet operational objectives.
• 6. Analyze sales and expense information to maximize sales and profits.
• 7. Utilize tools and analyze financial reports to identify and address trends and issues in store performance.
  • o Recommend action plans to your District Manager.
• 8. Monitors and manages store staffing levels to ensure employee development and to achieve and maintain store operational requirements.
• 9. Promote an environment for effective teamwork where employees feel valued and respected.
• 10. Identify, plan, and delegate appropriate responsibilities to ensure a smooth flow of operations throughout the team equally.
• 11. Demonstrate a calm demeanor during periods of high volume or unusual events.
  • o Manage a smooth transition afterwards to maintain store operating standards and to set a positive example for employees.
• 12. Review store performance against audit standards specified by District Manager.
• 13. Ensure that pricing and inventory levels are properly maintained to established standards.
  • o Order inventory and monitor vendor performance.
  • o Implement approved promotions and ensure stock is available consistently.
• 14. Follow all company policies, procedures, and practices.
• 15. Ensure compliance with all local, state, and federal laws within the scope of convenience store and gas station operations. Monitor team compliance and trains as necessary.
• 16. Prepare and deliver deposits to the appropriate bank.
• 17. Reconciles daily receipts with PDI resolving any variances.
• 18. Ensure maintenance issues are properly communicated and resolved in a timely manner.
• 19. Maintain safety and security in the store and fueling area, properly document all incidents.
• 20. Respond to unusual or emergency situations outside of normal business hours as necessary.
• 21. Perform all work on-site at assigned store location.
• 22. Complete training within established deadlines.
• 23. Other duties as assigned.

PHYSICAL AND ENVIRONMENTAL CONDITIONS

• 1. Work is performed in a convenience store environment and may also be performed outdoors on occasion. Work will also be performed inside walk-in coolers.
• 2. Frequent manual hand and finger dexterity work.
• 3. Lift up to approximately 50 pounds, stoop, bend, reach, and continuously walk or remain in a standing position for extended periods.
• 4. Occasionally ascend and descend a five-foot step ladder.
• 5. Reading alpha-numeric data on cash registers, electronic devices and documents.
• 6. Meet driver's license physical qualification requirements #asmhpij