Store Manager

At Home; Kennewick (WA); Presencial; USD 80.000 - 96.000; Tempo integral

Resumo da vaga

At Home in United States is seeking a Store Manager to oversee a large-format retail store. You will drive sales and operations, lead a multi-member team, and ensure an exceptional customer experience. Role emphasizes coaching, planning, and accountability within a dynamic retail environment.

The position requires strong leadership, data-driven decision making, and a commitment to high standards of integrity while managing labor, payroll, and inventory to support store performance.

Qualificações

• Minimum 3 years of leadership experience in big-box or high-volume retail.
• Experience leading 20+ team members and managing $5M+ annual revenue/budget.
• Proven track record delivering exceptional in-store experiences.
• Strong communication and planning skills; able to work in a fast-paced environment.

Responsabilidades

• Lead all aspects of store operations to meet sales, profit, and performance goals.
• Attract, hire, and develop talent; build internal bench strength.
• Coach and train to drive continuous improvement and career growth.
• Maintain safe, well-presented store environment and compliance with policies.
• Leverage store metrics to drive strategy and improve loyalty and performance.

Conhecimentos

Store leadership

People management

Customer focus

Communication skills

Data analysis

Problem solving

Coaching & development

Delegation

Team motivation

Formação

High school diploma

Bachelor's degree preferred

Ferramentas

Microsoft Office

HRIS & scheduling systems

Descrição da vaga

Store Manager

Pay: $80,168.40 - $96,000.00 /annually; bonus eligible

MISSION: We empower people to design their best life at home through style, quality, and everyday value.

VISION: To be the most loved home brand inspiring people to live beautifully every day.

Job Summary

The Store Manager is responsible for overseeing all operational, financial, and team functions within an At Home store in a large-format retail environment, with annual sales volume typically ranging from $4-$10 million based on location. This role plays a critical part in driving business performance by developing high-performing teams, executing operational excellence, and delivering an exceptional experience for both Team Members and customers. Success in this role comes from leading by example, setting high standards, driving continuous improvement, solving problems proactively, and fostering a culture centered on teamwork, accountability, and results.

Essential Functions

• Lead all aspects of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long-term growth.
• Drive efficiency and performance through focused coaching, training, and development, encouraging continuous improvement and supporting internal career growth within At Home.
• Ensure a clean, safe, and well-presented store environment through effective planning, delegation, and follow-up.
• Uphold operational excellence across merchandising, freight flow, inventory management, safety, and customer experience.
• Leads proper staffing to labor model, scheduling, and payroll to align with business needs and drive efficiency.
• Address Team Member and customer concerns with urgency, professionalism and integrity.
• Leverage financial and operational metrics, including the store scorecard, to inform strategy and drive results, including improving loyalty and credit performance.
• Ensure full compliance with company policies, procedures, and all applicable laws and regulations.
• Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home's Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required; Bachelor's Degree preferred.
• Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget.
• Customer-focused mindset with a track record of delivering exceptional in-store experience.
• Demonstrated integrity, reliability, and commitment to ethical business practices.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Experience utilizing task management, HRIS, and workforce scheduling systems.
• Strong communication skills, including verbal, written, and comprehension.
• Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
• Skilled in prioritizing, multitasking, and adapting to changing business needs.
• Proven ability to analyze data and leverage insights to make informed business decisions and drive performance.
• Proven ability to build and sustain a collaborative, engaging and high-performing team culture.

Working Conditions

• Ability to meet the physical demands of the role, including standing and walking for extended periods, as well as frequent bending, kneeling, and reaching.
• Ability to lift and carry up to 50 lbs. independently and participate in team lifts up to 100 lbs.
• Ability to climb ladders and work at varying heights as needed.
• Comfortable working in a retail environment that includes sales floor, stockroom, and receiving areas, with exposure to varying temperatures.
• Ability to use standard retail equipment, including pallet jacks and rolling carts and baler.
• Ability to perform repetitive motions, including lifting, pushing, and pulling.
• Flexible availability, including nights, weekends, and holidays, based on business needs.

VALUES:

• Create and Inspire - Creativity and innovation inspire our customers and each other to do better and be better together.
• Win Together - Great teams are inclusive, collaborative, and high performing. Our best work and best experiences come from valuing every voice and working together to win.
• Do The Right Thing - Design it right, make it right, and always do it right - with integrity, transparency, and accountability for our customers, our team and community at large.
• Make It Better - Strive to continually learn and improve. Use data-driven insights, take smart risks and drive innovation, efficiency, and efficacy in everything we do.
• Enjoy the Ride - Happy teams perform better and find greater fulfillment and enjoyment at At Home.

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