Store Manager

Big-O-Tires; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

A Big O Store Manager role at MFA Petroleum Company is responsible for driving store profitability, supervising staff, and maintaining store appearance to meet Big O Tires standards.

Key duties include coordinating operations, staffing, opening/closing, and resolving customer issues while promoting products and services to maximize sales and customer satisfaction.

Qualifications

• Proven ability to lead a retail team and manage store operations.
• Strong customer service and conflict resolution skills.
• Ability to promote sales and explain product benefits to customers.

Responsibilities

• Coordinate all aspects of store operations including sales, office, shop, and management.
• Open and close the store on schedule.
• Staff and train personnel; enforce policies and safety requirements.
• Review financials and control payroll, expenses and inventory.

Skills

Verbal communication

Leadership

Team management

Sales abilities

Time management

Education

High school diploma or GED

ASE certifications

Job description

Overview

A Big O Store Manager is responsible for managing a Big O Tire Store including controlling costs, managing profitability, training, developing and managing the team of employees, maintaining the appearance of the facilities, and ensuring proper operational procedures are followed. Additional responsibilities include daily customer interaction, customer complaint resolution, filling in for all positions within a store as needed, and executing at 100% of the service standard.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Coordinate all aspects of store operations including but not limited to sales, office, shop, and management, developing and maintaining the ability to perform all functions as needed.


• Ensure prompt and consistent opening and closing of location based on store hours of operation


• Promote sales through explaining benefits of service and products to customers


• Perform vehicle inspections, print vehicle owner's manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy


• Staff the store with adequate personnel, implement training programs, and execute all company programs, policies, and procedures


• Recommend the employment, discipline, wage adjustments, and termination of assigned personnel


• Supervise assigned employees, including planning and organizing employees and work; providing clear direction; training, developing and motivating employees; enforcing company policies and safety requirements; monitoring productivity; conducting performance evaluations and resolving conflict in a timely manner


• Guide staff in the resolution of difficult questions or customer concerns, personally handling escalated customer issues as needed


• Conduct weekly store meetings to review safety issues, store policies, procedures, and product information changes as required


• Recommend and implement merchandising, advertising, and promotions to effectively market product


• Set goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control, and payroll objectives


• Review and analyze profit and loss statements, balance sheets, payroll projections, and company P-card reconciliations


• Maintain proper documentation for all accounts payable and receivable, ensuring prompt payment of invoices for maximum discounts and handling collection of past due accounts when necessary


• Oversee daily transactions including cash handling to ensure drawers balance; coordinating and verifying bank deposits; verifying and approving employee purchases, refunds, and customer satisfaction expenditures; and processing all adjustments


• Maintain and safeguard company facilities and assets, including timely receiving assets and orders in the system, maintaining accurate inventories through daily spot checks, monthly physical inventory and regular re-orders, and reporting any overage or shortage


• Complete any necessary reports or provide information to company personnel as directed in a timely manner


• Maintain internal and external store appearance to comply with Big O Tires standards


• Review and approve employee time entry, ensuring employees follow posted work schedules and adhere to proper clocking procedures to accurately reflect hours worked


• Clean facilities, tools and equipment and stock shelves


• Timely complete daily Today's Class Technician and other required training


• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

• 18 years of age or older


• Previous experience in the retail, sales or tire and automotive industries including leadership, business management, financial, and/or mechanical experience


• Ability to obtain the state appropriate Motor Vehicle Inspection license within one year of hire


• Ability to learn new concepts and use technical materials


• Ability to consistently operate a computer and other office productivity machinery


• Strong verbal communication skills, including the ability to speak persuasively and lead team meetings.


• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change


• Availability to work holidays, weekends, and after regular business hours as needed


• Ability to infrequently travel overnight


• Ability and willingness to work with hazardous materials


• Ability to consistently work in outdoor weather conditions


• Ability to safely operate automatic and manual transmission vehicles


• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations


• Vision, hearing, speech, and the ability to detect odors


• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds


• Ability to work effectively both independently and in a team environment


• Ability to prioritize and plan work activities using time efficiently


• Valid driver's license


• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors


• Ability to meet company requirements including successful pre-employment screenings


• Legal authorization to work in the United States of America

Preferred Skills

• High school diploma or GED equivalent


• Two or more years of experience in an automotive shop environment


• ASE certifications


• Ability to work both independently and in a team environment


• Ability to work at a fast pace


• Strong verbal communication skills


• Sales abilities


• Ability to prioritize and plan work activities using time efficiently


• Management of multiple tasks and projects


• Ability to perform detail work with accuracy