Store Manager

Goodwill Industries of Houston; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Goodwill Houston is seeking a Store Manager for the Donated Goods Program. You will lead daily store operations, manage a team, and drive efficiency and service quality in a busy retail environment.

You will be responsible for budgeting, scheduling, hiring, training, and evaluating staff, while ensuring compliance with safety policies and company procedures. A degree is preferred and a minimum of two years in management is expected.

Qualifications

• Bachelor’s degree preferred; equivalent professional experience may be considered.
• Minimum of two years of management/supervisory experience preferred.
• At least three years of retail sales experience preferred.
• Good computer skills (Microsoft Office).
• Ability to read, write, and communicate in English to understand safety instructions and procedures.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Open/close store and manage day-to-day operations and all associates.
• Review and operate within the store budget and expense-to-revenue ratio.
• Hire, train, supervise, and evaluate staff and develop associates.
• Maintain schedules, post timesheet approvals, and monitor labor hours.
• Ensure accurate cash handling and POS operations; maintain cash controls.
• Ensure the Safety Program is managed and all store systems/counts are accurate.

Skills

Store management

Customer service

Communication

English proficiency

Time management

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Location: (Corporate) 1140 West Loop North Houston, TX 77055

Job Id:14832

# of Openings:1

Job Title

Store Manager

Department

Donated Goods Program (DGP)

Reports To

District Manager

FLSA Status

Exempt

Mission Support

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary

Responsible for the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities

• Responsible for all management duties, including opening/closing, all day-to-day store operations, and all associates.
• Review, contribute, and operate within the store’s budget and the budgeted expense-to-revenue ratio.
• Responsible for hiring, training, supervising, and evaluating, as well as the development of associates within the framework of GWH policies, procedures, and job descriptions.
• Maintain open availability to assist the store with management and leadership needs, including time frames outside of the management rotating schedule if needed.
• Adhere to working the established rotating schedule unless otherwise directed or approved by the District Manager.
• Manage and influence the team by communicating clear company goals daily, weekly, monthly, and annually.
• Partner with the assistant store manager to create, prepare, and post schedules, reviews/approves electronic time sheets, and monitor labor hours.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Execute GWH’s workflow as designed by training, coaching, and documenting team member performances while assessing production progress on an hourly basis.
• Prepare and administer personnel and disciplinary actions and evaluations.
• Complete and maintain work orders, purchase orders, supply orders, petty cash, and expense reports, and ensure these are submitted in a timely manner.
• Ensure the Safety Program is being managed efficiently.
• Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Help ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Coach by Walking Around (CBWA) for approximately 80% of the time on duty to ensure team members are meeting minimum expectations.
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Perform other duties as directed by management to support evolving organizational needs.

Additional Responsibilities

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast‑paced, team‑oriented environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, maintain a professional appearance, and perform expected duties.
• Maintain a high level of confidentiality.
• Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications

• A bachelor’s degree is preferred; equivalent professional experience may be considered in lieu of a degree.
• A minimum of two (2) years of management/supervisory experience is preferred.
• At least three (3) years of retail sales experience is preferred.
• Good computer skills (proficiency in Microsoft Office).
• Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
• Ability to obtain an electronic stacker certification.
• Excellent time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, evenings, overnight, and weekend shifts.
• Must have reliable transportation.
• Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Key Performance Indicators (KPI)

• Transaction Value (Assigned District vs goal)
• Donor Value (Assigned District vs budget)
• Donors Integrity and Growth (Assigned District vs budget)
• Budget Sales vs Actual Sales (Assigned District vs budget)
• Payroll as a Percent of Revenue (Assigned District vs goal)
• Budgeted Profit vs Actual Profit (Assigned District vs goal)
• Retention Rate (Measured by annual leadership retention vs LY, 30-New Hire day vs goal, and Annual Retention Rate vs LY)
• Customer Service (Feedback from team, secret shopper, and donor ratings for assigned district)
• Change Round up as a % of Transactions (>30% and higher than the previous year)
• Active with Zero hours TMs vs Goal (Zero (0) – 28+ days) (Assigned District)
• Administration - Performance management/Training (Assigned District at <5%)
• Reporting-, Team Meeting Minutes, Safety, Over/Short (Assigned District)
• Safety – 95% quarterly safety metric score
• Goodwill LMS Training, etc.

Physical Requirements/Work Environment

• Regular twisting, bending, squatting, kneeling, pushing, and pulling.
• Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)
• Must be able to stand for extended periods of time.
• Moderate indoor noise with periodic exposure to outside temperatures.

I understand this job description and requirements, and I am expected to complete all assigned duties. I also understand that the job functions may change, and that I may be transferred to another location at management's discretion.

I have read this job description and am confident I can perform the essential functions of this position with or without accommodation.

Job description subject to change.