Store Manager

SEPHORA; Hawaii; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

401k

Health benefits

Dental and vision

Job summary

SEPHORA in Hawaii is seeking a Store Manager to lead store operations, coach a diverse team, and elevate the client experience on-site. You will drive sales, develop talent, and ensure Sephora brand standards are upheld in a dynamic retail environment.

The role requires evenings, weekends, and holidays availability, with a focus on delivering outstanding customer service and store profitability. This is a full-time, on-site position in a fast-paced, beauty-focused setting.

Qualifications

• Experience leading store operations in a high-volume environment.
• Ability to recruit, coach and develop a diverse team.
• Strong communication with senior leadership and staff.
• Commitment to delivering exceptional client experiences.
• Ability to balance operations with growth and profitability.

Responsibilities

• Oversee daily store operations to deliver a seamless client experience.
• Coach and develop a diverse team to meet performance goals.
• Recruit, onboard, and retain top talent.
• Provide performance feedback and mentorship.
• Drive growth through customer loyalty programs and engagement.
• Ensure store standards and brand guidelines are met.
• Optimize inventory and staffing resources to respond to demand.

Skills

Store leadership

High-volume retail

People development

Customer experience

Strategic direction

Job description

Your safety matters to us. All official Sephora US recruitment emails will come from a @sephora.com email address. We will never interview via text, ask you to download unfamiliar software, or request sensitive personal information such as your SSN or banking details via email, phone, or text. Learn more about Sephora on our official careers site inside-sephora.com, and search for verified US roles at join.sephora.com.

About the Role

Ready to remove the compromise between passion and profession? As a SEPHORA Store Manager, you’ll be the heartbeat of your store, inspiring your team, customers, and community. Your career is your stage as you lead store operations, develop and coach your team, and elevate the client experience.

Responsibilities

• Lead Store Operations & Client Experience: Oversee all daily store operations to deliver a seamless, elevated client experience, driving sales and profitability in a dynamic, high-volume environment.
• Inspire & Develop High-Performing Teams: Lead with vision and passion to coach, inspire, and empower a diverse team, fostering growth, accountability, and exceeding performance goals.
• Recruit & Cultivate Top Talent: Attract, recruit, and onboard exceptional talent, building an inclusive team that embodies Sephora’s values and consistently delivers the signature service clients love.
• Drive Performance Through Feedback: Conduct impactful performance appraisals and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Champion Continuous Learning: Foster a spirit of ongoing learning through thoughtful coaching, open dialogue, and providing resources to enable associates and leaders to reach their highest potential.
• Elevate Client Satisfaction: Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence: Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• Optimize Resources & Drive Growth: Drive results by optimizing inventory and staffing resources, swiftly adapting to shifting priorities and opportunities within a vibrant, ever-evolving retail landscape.

Qualifications

• Store Manager Experience: Demonstrated success in high-volume, complex retail or hospitality environments, with a demonstrated ability to set strategic direction, champion store culture, drive overall store results, and execute business plans to achieve ambitious targets.
• Visionary Leadership Skills & Business Acumen: Strong ability to recruit, inspire, and develop top talent, fostering an energetic, collaborative atmosphere that delivers outstanding results.
• Exceptional Communication & Interpersonal Skills: Adept at building trust, clarity, and enthusiasm not only within teams but also with senior leadership. Skilled at managing conflict, facilitating complex discussions, and ensuring alignment.
• Passion for Developing Others: Passion for empowering teams via mentorship, real-time coaching, feedback, and fostering a culture of learning and accountability.
• Client-Centric & Growth Oriented: Experience creating personalized, memorable experiences for lasting loyalty and satisfaction, and balancing operations with business growth.

Where and How

• Location: This role requires on-site work Sephora Store.
• Availability: This role requires availability including evenings, weekends, and holidays.
• Physical Requirements: This role requires the ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand and walk the sales floor for the entire shift, and work in a fragrance-filled environment. You must be able to handle and apply products to clients—with or without accommodation.

Pay range and compensation package

• Generous paid vacation
• paid sick
• 401k
• health
• dental and vision benefits
• and more!

Equal Opportunity Statement

Sephora is committed to diversity and inclusivity.