Store Manager

Tractor Supply Company; Hanover (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Tractor Supply Company is seeking a Manager Trainee in Massachusetts to learn the Store Manager role, delivering Legendary Customer Experience while building and leading a team. The program covers sales growth, inventory control, expense management, and shrink reduction through hands-on training and mentorship.

Qualified candidates will have retail experience and the ability to manage a diverse store team, with readiness to work varied hours including peak seasonal periods.

Qualifications

• Retail experience preferred or farming, ranching, pet/equine, or welding knowledge; supervisory experience preferred.
• High school diploma or higher; Bachelor’s degree preferred in Agricultural-Science or Business.

Responsibilities

• Deliver Legendary Customer Service through GURA: Greet the Customer, uncover needs, recommend solutions, ask to add value and show appreciation.
• Recruit, hire, develop, evaluate, discipline, and retain team members.
• Create a welcoming environment reflecting diversity, equity and inclusion across team, customers, and communities.
• Schedule, organize, and plan daily activities for staff to ensure efficient store operations.
• Lead team members to deliver legendary shopping experiences differentiating from competitors.
• Communicate policies and directives; coordinate with District/Regional Manager to resolve issues.
• Learn to foster an engaging work environment through promotions, recognition, and empowerment.
• Handle problem solving and conflict resolution for staff and customers.
• Learn sales and profit management; be accountable for top and bottom lines.

Skills

Retail experience

Leadership

Customer service

Education

High school diploma

Bachelor’s degree in Agricultural-Science or Business

Tools

POS Register system

Merchandise system

Job description

Overall Job Summary

The Manager Trainee is responsible for learning the duties of the Store Manager position and developing the skills required for a Store Manager role. Primary duties include delivering a Legendary Customer Experience, building the team, driving sales, managing inventory, managing profit and sales, expense control, and reducing and managing shrink.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.

Essential Duties and Responsibilities (Min 5%)

• Recruiting, hiring, developing, evaluating, disciplining, and retaining efficient team members.
• Delivering on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Creating and fostering a welcoming environment and sense of belonging in the Store. Ensure that the power of diversity, equity and inclusion is experienced everyday across our Team Members, Customers, Suppliers and Communities. Ensure Team Members mirror the communities the Store serves. Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking.
• Schedule, organize, and plan daily activities for team members to ensure efficient store operations.
• Leading team members to ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Communicate company processes, policies, and directives to team members. Evaluate those processes for effectiveness and coordinate with District Manager and/or Regional Manager to eliminate problems.
• Learn how to create a desirable work environment through promotions, recognition, and empowerment.
• Problem solving and conflict resolution for both team members and customers.
• Learn sales and profit management – accountable for achieving top and bottom line.
• Promote a safe and productive work environment.
• Manage the daily merchandise flow to ensure adequate in-stock and inventory controls.
• Learn the process of organizing merchandise resets to company specifications on a periodic basis.
• Implementing and sustaining merchandise presentation per company standards.
• Evaluating competitive environment and working with Operations and Merchandising teams to ensure quality and performance.
• PAPERWORK:
  • Train on daily, weekly, and monthly processing of required paperwork including but not limited to invoices, schedules, product orders and returns, and POs reports.
  • Train to do periodic sales forecasting, payroll analysis and budget review.
  • Train on documentation of team member evaluations and corrective action.
• INVENTORY:
  • Train on managing periodic price changes.
  • Train on communicating inventory needs to buyers and distribution centers.
  • Learn how to work with the buyers, supply chain management, district managers, and distribution centers to solve inventory problems.
• SPECIAL PROJECTS:
  • Learn how to coordinate and conduct special sales events.
  • Train to assist District Manager and other Store Managers in solving district issues and support operational needs.
  • Community involvement.
• TEAM MEMBER RELATIONS:
  • Set the tone for and reinforce the mission and values of Tractor Supply Company and consistently develop the store as the “Employer of Choice”.
  • Learn how to address team member issues and concerns, working with HR team when necessary.
  • Learn how to assess and develop team members for advancement within the organization.
• BUDGET/AUDITING
  • Train to be responsible for budgeting and sales forecasting.
  • Learn how to be responsible for auditing store processes.

Required Qualifications

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver’s license.
• High school diploma, Bachelor’s degree in Agricultural-Science or Business related field preferred. Any suitable combination of education and experience will be considered.

Preferred Knowledge, Skills Or Abilities

• Must have valid driver’s license if you drive for company business.
• Process information and merchandise through system and POS Register system.
• Read, write, and count to accurately complete all documentation.
• Freely access all areas of the store including selling floor, side lot, stock area, and register area.
• Operate and use all equipment necessary to run a store such as a dolly, hand‑truck, forklift, computer, and cash register.
• Move and transfer merchandise generally weighing 0‑50 lbs. throughout the store.
• Work varied hours, days, nights, and weekends as business dictates, plus six days a week during peak seasons in the spring and fall.
• Work a minimum of 52 hours per week.
• Stand and walk for long periods of time often up to four hours straight without a break.
• Travel to other store locations and to company functions.

Working Conditions

• Normal office working conditions

Physical Requirements

• Standing (not walking)
• Sitting
• Walking
• Kneeling/Stooping/Bending
• Reaching overhead
• Driving a vehicle
• Lifting up to 50 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well‑being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company‑paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full‑time Team Members and all part‑time Team Members. Part‑time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90‑day lookback period. The lookback period starts the first of the month following the date of hire. If the 15‑hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.