Store Manager

Walgreens; Greensburg (Westmoreland County); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading pharmacy chain seeks a Store Manager in Greensburg, PA. The role involves overseeing operations, optimizing customer service, and analyzing financial performance. Candidates must have management experience in retail and a relevant degree. Salary is in the range of $60,000 - $75,000 annually, depending on qualifications and experience. Full-time position with potential for career growth.

Qualifications

• Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Licensed pharmacy technician as required by state or pharmacy assistant in WA state.
• Willingness to work flexible schedule including extended days, evenings, and weekend hours.

Responsibilities

• Manages the operation of the store and pharmacy.
• Supervises customer service and training of team members.
• Analyzes financial and performance data to increase sales and reduce costs.
• Ensures compliance with laws and corporate policies.

Skills

Retail management experience

Customer service

Team leadership

Financial analysis

Education

Bachelor’s degree

Job description

1 week ago Be among the first 25 applicants

Overview

Manages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and delivering a distinctive and delightful customer and patient experience.

Responsibilities

• Customer Experience
  • Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
  • Greets customers and clinic patients, and offers assistance with products and services.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits and Walgreens service traits.
  • Resolves customer complaints and helps respond to customers’ special needs.
• Operations
  • Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
  • Supervises the control of the store money including register counts, bank withdrawals, armored car pickups, safe deposits, change orders and oversees bookkeeping including ledger, invoices, cash reports and time records.
  • Supervises merchandising by planning and implementing sets and resets, displays, and promotional space.
  • Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock to avoid outs and overstock.
  • Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
  • Ensures execution of District Manager operational feedback.
  • Implements store organization through proper hiring, placement, scheduling, and delegation of work assignments.
  • Ensures store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
  • Manages operations of assigned location in compliance with applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
  • Ensures staff has working knowledge of computer and technology systems and software (e.g., registers, StoreNet, Intercom+). Responds to system problems by contacting IT support.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
• Daily Planning and Execution
  • Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers.
• Business Performance Management
  • Analyzes financial and performance data; develops action plans to increase sales and control costs.
  • Reviews KPIs daily and prepares to discuss with district management.
  • Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
  • Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance performance, including serving as a pharmacy technician when necessary and allowed by law.
  • Analyzes clinic performance indicators and coordinates with the Clinic Coordinator or Manager to ensure performance and support.
• Business Planning
  • Identifies sales opportunities to ensure growth and performance of the store and pharmacy.
  • Manages inventory levels through ordering, stock management, liquidation, and anticipating fast-selling items and seasonal changes.
• People and Performance Management
  • Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and recognizing achievements. Manages employee career progression.
  • Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members; provides coaching.
  • Hires, promotes and makes termination decisions as appropriate.
  • Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate.
  • Develops employee performance plans and follows up according to deadlines.
  • Monitors and approves team member compensation.
  • Promotes teamwork and motivates team members by establishing expectations, tracking results, and sharing vision.
  • Ensures compliance with corporate policies and applicable employment laws; treats all team members fairly.
  • Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, and ensuring open communication between management and non-management.
• Training and Personal Development
  • Participates in company and on-the-job training to improve skills and productivity; attends training requested by District Management and corporate, including Walgreens School of Operations within six months in Store Manager position.
  • Follows performance improvement plans offered by District Manager.
  • Obtains pharmacy technician registration/licensure as required by state law and pursues PTCB or ExCPT certification as required by state.
  • Seeks self-development by monitoring own performance and learning about retail and management practices, including pharmacy.
• Communications
  • Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives.
  • Conducts community outreach with members of the community and physicians in the area.
  • Assists District Manager in planning and attending community events.

Qualifications

• Basic Qualifications: Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements, no later than 12 months from Store Manager position start date.
• Willingness to work flexible schedule including extended days, evenings, and weekend hours.

• Preferred Qualifications: Bachelor’s Degree; PTCB or ExCPT Certification; three years retail management experience including supervising others; licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 - $120,000. The actual salary offered will depend on geography, skills, education, experience and other factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click the link, copy and paste this URL into your browser: jobs.walgreens.com/benefits

Location and Job Details

• Greensburg, PA
• Salary: $60,000 - $75,000
• Employment type: Full-time
• Job function: Sales and Business Development

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