Store Manager

Smartlinks, Inc.; Grand Rapids (MI); On-site; USD 65,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Paid leadership and sales training

Employee discounts on Verizon products

Health, dental, and vision benefits

Paid time off

Job summary

Smartlinks, Inc. seeks a Verizon Wireless Sales Manager in Grand Rapids, Michigan. Ideal candidates will lead retail operations, drive sales performance, and provide coaching to enhance employee development within a fast-paced environment.

With a competitive pay range of $65,000 to $120,000 annually, we offer benefits including health coverage and career advancement. If you're a passionate leader, join us to foster a winning sales culture!

Qualifications

• Previous wireless, retail, or commission-based sales management experience required.
• Proven track record of exceeding sales goals and developing high-performing teams.
• Strong coaching, leadership, and communication skills.

Responsibilities

• Lead retail store operations with a focus on sales performance and customer experience.
• Drive achievement of sales goals, KPIs, and operational metrics.
• Observe employee interactions to identify coaching opportunities.

Skills

Sales management

Coaching

Customer experience improvement

Performance metrics management

Behavioral-based selling techniques

Education

High school diploma or equivalent

College degree preferred

Job description

Sales Leadership | Coaching Excellence | Performance-Driven Culture

Position Overview

We are seeking a highly sales-driven Verizon Wireless Sales Manager who is passionate about developing people, driving performance, and creating a winning sales culture. This role is ideal for a strong leader who can effectively observe, listen, and coach employee behaviors to maximize sales results, improve customer experiences, and build a high-performing team.

The ideal candidate thrives in a fast-paced retail environment, leads by example, and uses real-time coaching and accountability to inspire consistent achievement of sales goals and operational excellence.

Key Responsibilities

• Lead all aspects of retail store operations with a strong focus on sales performance and customer experience
• Drive achievement of store sales goals, KPIs, revenue targets, and operational metrics
• Observe employee interactions and identify coaching opportunities to improve sales behaviors and customer engagement
• Utilize active listening and real-time feedback to develop employee performance and strengthen selling techniques
• Coach team members on prospecting, needs-based selling, objection handling, product positioning, and closing strategies
• Conduct consistent one-on-one coaching sessions, role‑playing exercises, and performance reviews
• Foster a culture of accountability, motivation, and continuous improvement
• Recruit, train, onboard, and retain top sales talent
• Analyze sales reports, behavioral trends, and performance data to create actionable development plans
• Lead by example through strong personal sales performance and customer interactions
• Ensure exceptional customer service and resolution of escalated concerns
• Maintain expert knowledge of Verizon products, promotions, pricing, and wireless technology
• Oversee inventory, merchandising, compliance, and operational standards

Qualifications

• Previous wireless, retail, or commission-based sales management experience required
• Proven track record of exceeding sales goals and developing high-performing teams
• Strong coaching, leadership, and communication skills
• Ability to observe behaviors, identify performance gaps, and deliver effective developmental feedback
• Excellent listening skills with the ability to motivate and influence others
• Strong understanding of consultative and behavioral-based selling techniques
• Experience managing performance metrics and accountability processes
• Ability to multitask and lead in a fast-paced, results-driven environment
• Flexible availability, including evenings, weekends, and holidays
• High school diploma or equivalent required; college degree preferred
• Highly competitive and results-oriented
• Passionate about coaching and employee development
• Strong leadership presence with a positive attitude
• Confident decision-maker with excellent problem-solving abilities
• Motivated by performance, team success, and operational excellence
• Professional, energetic, and adaptable
• Strong emotional intelligence and interpersonal skills
• Competitive base salary plus uncapped commission
• Paid leadership and sales training programs
• Career growth and advancement opportunities
• Employee discounts on Verizon products and services
• Health, dental, and vision benefits
• Paid time off and holiday pay

Why Join Us?

• Competitive pay
• Fun, fast-paced work environment
• Growth potential
• Opportunities to give back
• Ongoing training on the latest technology

Compensation: $65,000.00 - $120,000.00 per year