Store Manager

Safelite Group Inc.; Falmouth (MA); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Medical coverage

PTO & holidays

Tuition reimbursement

Paid training

Volunteer days

Résumé du poste

Safelite Group Inc. is seeking an experienced Store Manager to lead daily retail store operations, deliver high-quality service, and coach a team of specialists. You will manage staffing, cash handling, inventory, and safety while driving performance against KPIs.

The role requires strong leadership, excellent communication, and the ability to work outdoors or in varied conditions, with a focus on delivering a memorable customer experience.

Qualifications

• High school diploma or GED, or 5–7 years of leadership experience.
• Valid driver’s license required.
• 3+ years leading teams; proven ability to drive performance.
• 3–5 years in retail/service environments; automotive experience preferred.
• Proficient with MS Office, web apps, and standard office equipment.
• Excellent communication; ability to influence, persuade and engage a mobile workforce.
• Comfort working outdoors in varied weather conditions.
• Present professional appearance and wear PPE where required.
• Physical ability to lift up to 35 lbs and stand for extended periods.

Responsabilités

• Oversee daily store operations, including opening/closing, scheduling, inventory, cash handling and KPI tracking.
• Drive team performance to meet/exceed KPI targets and company goals.
• Ensure SafeTech certification and quality installs/repairs through training and coaching.
• Provide guidance on vehicle and equipment maintenance and proper recordkeeping; support marketing materials.
• Respond promptly to customer complaints and warranty issues; maintain world-class service.
• Perform other duties as assigned.

Connaissances

Leadership

Customer service

Communication

Training/coaching

Safety awareness

MS Office

Time management

Problem solving

Weather adaptability

Professional appearance

Formation

High School Diploma or GED

Outils

Microsoft Office Suite

Web applications

Office equipment

Description du poste

TheStore Managerleads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You’ll Get

• Competitive weekly pay and bonus opportunities.

• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 annually in tuition reimbursement.

• Paid training and all the tools and resources you'll need to be successful.

• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.

• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.

• In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.

• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.

• Provide world class customer service by responding quickly to client complaints/warranty issues.

• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.

• Valid state-issued driver’s license required.

• 3+ years of leadership experience with an innovative approach toward incenting performance.

• 3-5 years of experience in retail or service center environments; automotive experience preferred.

• Proficiency with Microsoft Office Suite, web applications, and general office equipment.

• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.

• Comfort working outside in a variety of weather conditions.

• Present a professional appearance and wear personal protective equipment.

• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

#LI-MS1

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.