Store Manager

La-Z-Boy Incorporated; Fairfax (VA); On-site; USD 60,000 - 95,000; Full time

Job summary

La-Z-Boy is seeking a dynamic Store Manager in the United States to drive personal and store sales, lead up to 15 direct reports, and deliver a top-notch customer experience. You will manage operations, develop teams, implement sales strategies, and ensure profitability while upholding ethics and brand standards.

This role reports to store leadership, rewards performance with a commission-inclusive package, and requires strong leadership, communication, and analytical skills to grow revenue and

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years in a sales retail context.
• Proficient in Microsoft Office 365, financial understanding, interpersonal communication, analytical abilities, goal orientation, team management and customer service.

Responsibilities

• Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Lead and supervise the entire employee life cycle, including recruitment, selection, training, development and succession planning by cultivating and maintaining a top-performing team.
• Enhance employee engagement, nurture a positive workplace culture, and build effective teams.
• Communicate effectively.
• Achieve or surpass store and annual operating benchmarks.
• Evaluate team performance and behaviors to determine effectiveness.
• Model the highest standards for surpassing customer expectations and teach established sales & design processes.
• Sustain store profitability by managing profit and loss statements, financial metrics and margins.

Skills

Interpersonal communication

Analytical abilities

Goal orientation

Team management

Customer service

Financial understanding

Education

Bachelor's degree

Tools

Microsoft Office 365

Job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT!

Job Summary:

A dynamic leader who will reflect the company's ethos around people, processes, operations and brand advocacy. This leader is responsible for personal sales, store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. This position plays a crucial role in ensuring the store's success and contributing to overall company growth and is held to the highest standards of ethics, integrity, and professionalism.

Total Compensation Range:

$60,000 - $95,000 per year (inclusive of base, commission and bonus)

Job Description

KEY RESPONSIBILITIES (other duties as assigned):

People:

• Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Responsible for leading and supervising the entire employee life cycle, including recruitment selection, training, and development and succession planning by cultivating and maintaining a top-performing team.
• Enhance employee engagement and nurture a positive workplace culture and build effective teams.
• Communicates effectively.

Process:

• Achieve or surpass store and annual operating benchmarks.
• Evaluate team performance, objectives, and behaviors to determine effectiveness.
• Model the highest standards for surpassing customer expectations. Learn, model and teach established sales and design processes.
• Sustain store profitability by maintaining profit and loss statements, financial metrics, and margins.

Brand Advocacy:

• Model and teach product knowledge.
• Champion the company's brand strategy and first-in-class customer experience.
• Align merchandizing, pricing and product flow to company standards.
• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.

Operations:

• Leverages store visit forms.
• Hosts regular weekly, monthly and quarterly meetings with staff.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Collaborate with support teams to ensure flawless execution of operational excellence.
• Adhere to legal and efficient accounting procedures.
• Plan and execute sales promotion and events along with projects as needed for the improvement of the market and company.

SCOPE & IMPACT:

This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. Store revenue up to 5 million per year and leadership of up to 15 direct reports.

MINIMUM REQUIREMENTS:

• Education: bachelor's degree; or equivalent experience.
• Experience: 3-5 years in business unit with a sales retail emphasis.
• Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays

PREFERRED REQUIREMENTS:

• Experience managing in a retail environment with a strong focus on sales.
• Thorough understanding of profit and loss
• Strong business acumen
• Advanced interpersonal skills, communication skills & experience in building effective relationships.

SUPERVISORY RESPONSIBILITIES:

up to 15 direct reports

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop
• Subject to inside environmental conditions
• Ability to pass background and drug screen.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available.

What You Can Expect:

Total Compensation Range: $60,000 - $95,000 per year (inclusive of base, commission and bonus)

Base Pay: $60,000 per year

Commission & Bonus: Earn more with UNCAPPED commission on written sales - 3% on La-Z-Boy Des