Store Manager

LLGI; Effingham (IL); Presencial; USD 47.000 - 68.000; Jornada completa

Descripción de la vacante

LLGI is seeking a Store Manager in Effingham, IL to lead Donated Goods Retail operations, supervise staff and volunteers, manage the budget, and drive sales while maintaining loss prevention measures. This exempt role reports to the District Manager and requires a high school diploma with leadership experience.

Ideal candidates will have CPR/First Aid certification, a valid driver’s license, and proficiency with Google Workspace and Microsoft Office. Travel within the territory may be required.

Formación

• High school diploma or GED required.
• CPR/First Aid certification or ability to obtain within six months.
• Valid driver's license with reliable transportation.

Responsabilidades

• Oversees store operation and directs staff, ensuring accurate processing and reporting of sales and donations.
• Trains, coaches and provides feedback to strengthen staff skills and compliance.
• Ensures adherence to employment laws and organizational policies.
• Recruits, hires, and schedules staff; conducts performance evaluations; administers discipline.
• Manages expenses and budget; drives safety, loss prevention and financial performance.
• Travels to LLGI locations within the territory as needed and ensures customer satisfaction.

Conocimientos

Adaptability

Communication

Coaching

Educación

High School Diploma or GED

CPR/First Aid certification

Valid driver’s license

Herramientas

Google Workspace

Microsoft Office

Payroll software

POS system

Descripción del empleo

Job Details: Job Location: Effingham Store - Effingham, IL 62401, Position Type: Full Time, Education Level: High School or GED, Salary Range: $46,900.00 - $68,100.00 Salary/year, Travel Percentage: Occasional, Job Shift: Any, Job Category: Retail, Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement

LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title

Store Manager

Department

Donated Goods Retail

Reports To

District Manager

Classification

Exempt

EEO-1 Category

First/mid-level officials and managers

Safety Sensitive

Yes

Supervises

Assistant Store Managers, Store Supervisors, and other store personnel

Job Summary

Manages all aspects of store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. Conducts self with honesty and integrity, ensuring that all business activities are transparent and ethical.

Essential Job Duties

1. 1. Oversees store’s operation; directs activities of store staff and volunteers, ensures that all sales transactions and donated goods are processed and reported
2. 2. Communicates the organization’s mission, vision, and values and promotes diversity
3. 3. Trains, coaches, and provides feedback to strengthen and develop staff skills
4. 4. Ensures staff follows policies and procedures
5. 5. Responsible for maintaining compliance will all applicable employment laws and regulations
6. 6. Actively recruits, hire, and schedules staff, conducts performance evaluations, administers discipline, documents and communicates performance and behavioral issues
7. 7. Demonstrates leadership and positive role modeling for staff
8. 8. Effectively manages time and monitors staff time to ensure that work is completed
9. 9. Ensures the completion of job duties
10. 10. Oversees maintenance and care of equipment, machinery, and facilities
11. 11. Champions safety and loss prevention programs and handles loss control concerns by working in partnership with our Loss Prevention Department
12. 12. Develops business plan, manages store’s expenses, and oversees the budget
13. 13. Maximizes the store’s financial performance and achieves desired results
14. 14. Drives operational improvements
15. 15. Maintains quality control in retail operations
16. 16. Contributes to team success by involving others in work processes, decisions, and actions
17. 17. Fills in for store staff as needed
18. 18. Travels to locations within the LLGI territory to support the organization's needs
19. 19. Responsible for all aspects of store operations whether is physically present at the assigned location or not
20. 20. Ensures that the customer perspective is a driving force behind customer satisfaction
21. 21. Seeks to understand the customer’s circumstances, problems, expectations, and needs
22. 22. Supports the needs of the customer by providing donated goods in a timely manner
23. 23. Identifies customer service issues and creates solutions
24. 24. Builds customer awareness around LLGI’s mission
25. 25. Identifies and corrects conditions that affect employee and customer safety
26. 26. Complies with safety standards
27. 27. Identifies opportunities, and generates ideas to improve sales floor objectives
28. 28. Initiates action to maintain daily sales target
29. 29. Partners with retail operations team to identify, assess, create, and implement process improvement
30. 30. Embraces the mission, vision, and values of LLGI
31. 31. Initiates action to accomplish objectives in a proactive manner
32. 32. Seeks to understand individual differences and values to build workplace relationship
33. 33. Learns and applies new job-related information promptly
34. 34. Performs other duties as required or assigned

Competencies

• Adaptability Managing Conflict Stress Tolerance
• Communication Tenacity Urgency
• Coaching Delegating Building Trust

Education, Experience, and Expectations

• Requires a high school diploma or equivalent
• Requires 3 years of experience in a leadership role, with responsibility for directly supervising staff. preferably in retail.
• Requires CPR/First Aid certification or ability to obtain certification within six months of employment
• Requires a valid driver’s license, safe driving record, proof of insurance, and reliable transportation

Knowledge, Skills, and Abilities

• Requires proficiency with the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software, such as payroll and point of sale
• Requires an understanding of the profit and loss statement
• Conveys information clearly through verbal and written communication
• Works independently while fostering a strong team atmosphere
• Demonstrates professionalism
• Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.
• Interacts with people in a manner that enhances their dignity, privacy, and confidentiality.
• Requires a high level of professionalism, integrity, business conduct, and ethical behavior.
• Requires the ability to be consistently at work and on time on scheduled work days.

Physical Requirements

• Requires the ability to lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high
• Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds
• Bend and reach into gaylords up to five (5) feet high to remove clothing and housewares
• Push or pull wheeled carts with an average weight of one hundred fifty (150) pounds
• Requires manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns
• Requires the ability to stand for extended periods
• Requires the ability to perform a combination of tasks for extended periods, such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects to sort and hang clothing, and place housewares on shelves and racks
• Requires visual acuity to evaluate donated items for quality
• Requires the ability to identify smells to evaluate donations for undesirable odors - mold, must, dust, bodily fluids, and/or urine
• Subject to transfer to other locations within the LLGI territory

Environmental Conditions

• Works in an office, light industrial/warehouse environment with exposure to heat and cold
• Subject to exposure to allergens, including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair
• Fast-paced environment with short deadlines and regular instances of critical or unusual situations.
• Scope of work includes office, light industrial, and warehouse settings with exposure to heat, cold, dirt, dust, pet hair, mold, and other allergens.
• Requires frequent travel to LLGI locations

Tools and Equipment

• Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, hand-held tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, stackers and, company vehicles

Regular Contacts

• LLGI Staff
• Volunteers/Community Service Workers
• Vendors/Suppliers
• General Public
• Donors/Customers
• Service Participants
• GII Personnel
• Representants from Accrediting Agencies
• Stakeholders

Our Commitment to Diversity

LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socio-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.