Store Manager

Andy's Frozen Custard; Edmond (OK); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Parental leave

Profit sharing

Relocation bonus

Signing bonus

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Job summary

Andy’s Frozen Custard in Edmond, OK is seeking a General Manager who will take complete ownership of the store, set growth goals, and design strategies to achieve them. You will lead day-to-day operations and ensure exceptional service while maintaining high standards of custard quality.

The role requires 3–5 years in food-service management, a hands-on approach, strong leadership, and the ability to train and promote staff.

Qualifications

• 3–5 years of proven management experience in food service or related industry.
• Must lead a customer-focused team and own store operations.
• Strong communication and scheduling abilities.
• Willing to work hands-on across all shifts.

Responsibilities

• Manage all store operations and foster a 'run it like you own it' mentality.
• Mentor and grow assistant managers for promotion opportunities.
• Communicate with the store via emails and phone calls and ensure timely responses to inquiries.
• Maintain a calm demeanor during periods of high volume to keep stores operating to standard.
• Train and hold the team accountable for delivering outstanding customer service.
• Uphold Andy’s Frozen Custard culture, values, and mission.
• Oversee staffing, interviewing, hiring, onboarding and training.
• Follow and reinforce Andy's policies and procedures.
• This is a hands-on role; not an office job.
• Lead by example with high standards of operation in a fast-paced environment.

Job description

Benefits:

• Parental leave
• Profit sharing
• Relocation bonus
• Signing bonus
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off

Our General Managers take complete ownership of their store and are able to carry a sense of pride with his/her role. Our GMs oversee day to day operations, as they will set goals for growth and design a strategy to achieve those goals. This person is responsible for building and leading their team/store to success. Ultimately, the main goal for a General Manager is to lead their crew in a positive and professional environment, to ensure exceptional customer service is given with each visit, and to do those things while ensuring the custard that is being served is to the highest of standards!

Andy’s believes in an excellent work-life balance, a clean family-friendly atmosphere, a fun experience with no fryers or grills, and the opportunity to grow with our company! We offer competitive pay, quarterly bonus opportunities, paid vacation, and health, dental, and vision insurance.

Why grow your career at Andy's Frozen Custard?

• Fun, clean (no grills or fryers!), family-friendly environment!
• Respectful, qualified leaders to give you direction!
• Flexible scheduling with way less hours than most restaurants (40-45) so you can have a life outside of work! We insist!
• Closed Thanksgiving, Christmas Eve, Christmas, New Year’s Eve, and closed early on Thanksgiving Eve!
• Competitive Salary with quarterly bonus potential (recently doubled)!
• Paid Vacation that increases with length of employment!
• Excellent Health, Dental, & Vision Insurance + 401k options!
• As we open many more stores in the area, there will be opportunities to grow with the company!

Job Requirements

• Must have 3-5 years of proven management experience in the food service industry or leadership role in a related industry
• Responsible for all store operations and fostering a "run it like you own it" mentality
• Mentor and grow assistant managers to prepare for promotion opportunities
• Responsible for communication with store including but not limited to emails and phone calls and ensure timely responses to all inquires
• Maintain a calm demeanor during periods of high volume or unusual events to keep stores operating to standard
• Display a "customer comes first" attitude by training and holding team accountable for delivering outstanding customer service
• Manage with the integrity, honesty, and knowledge that promote the culture, values, and mission of Andy’s Frozen Custard
• Monitor and manage store staffing levels including but not limited to interviewing and hiring, recruiting, onboarding and overseeing training
• Follow and reinforce Andy's policies and procedure
• This is an extremely "hands on" position, so must be able to physically work all shifts up front taking care of our guests and staff. Good news: this is not an office job!
• Must be friendly, enthusiastic, and full of energy
• Must lead by example and uphold high standards of operation in a fast-paced environment
• Must be a leader that helps their team grow through constant coaching and feedback
• Must have reliable transportation to and from work
• Must be able to work full-time and have open availability, including late nights, weekends and some holidays
• High school diploma or equivalent required
• Solid employment track record with positive references

Physical Requirements:

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
• Occasional ascending or descending ladders, stairs, ramps, etc.
• Constant computer, point-of-sale register, and found equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist and spine
• Constant reaching, turning, and performing precision work around fountain area
• Constant talking, expressing, or exchanging ideas by means of the spoken work
• Constant clarity of vision at near and/or far distances
• Ability to work outside in various weather conditions

Andy's Frozen Custard is an equal opportunity employer.