Store Manager

The Salvation Army USA Central Territory; Dubuque (IA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory in Dubuque, IA seeks a Store Manager to lead one of our thrift stores. This full-time role offers $24.00 per hour and a 40-hour/week schedule, including evenings, weekends, and holidays as scheduled.

You’ll supervise staff, drive sales, manage donations, ensure safety, and report to the Regional Manager. We value mission-driven leadership, customer service excellence, and hands-on coaching.

Qualifications

• Experience in retail management is a plus.

Responsibilities

• Recruit, train, and supervise store staff
• Develop and implement strategies to meet production and sales goals
• Oversee donation processes, product sorting, pricing, and presentation
• Manage store maintenance, safety, and appearance
• Ensure compliance with OSHA and Salvation Army safety policies
• Create an enjoyable shopping environment
• Develop customer retention plans
• Set an example for positive customer interactions
• Oversee cash handling procedures and daily deposits
• Work within budget parameters
• Manage inventory tracking for designated product lines
• Maintain open communication with Regional Manager and Department Heads
• Provide daily reports on store production and sales
• Address customer complaints and provide education about the program
• Recruit, interview and recommend for hire Store staff

Job description

Store Manager

Location: Dubuque, Iowa

Pay: $24.00 per hour

Job Type: Full-time

Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community.

What You'll Do

Leadership & Staff Management

• Recruit, train, and supervise store staff

Store Operations

• Develop and implement strategies to meet production and sales goals
• Oversee donation processes, product sorting, pricing, and presentation
• Manage store maintenance, safety, and appearance
• Ensure compliance with OSHA and Salvation Army safety policies

Customer Experience

• Create an enjoyable shopping environment
• Develop customer retention plans
• Set an example for positive customer interactions

Financial Management

• Oversee cash handling procedures and daily deposits
• Work within budget parameters
• Manage inventory tracking for designated product lines

Communication & Reporting

• Maintain open communication with Regional Manager and Department Heads
• Provide daily reports on store production and sales
• Address customer complaints and provide education about the program

Supervisory Responsibility

• In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff
• Train and supervise the store staff
• In collaboration with the Regional Manager, provide direct reports with a personnel review
• Review and approve time and attendance for store personnel using the current payroll system
• Check time logs regularly, following all current regulations and trainings

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!