Store Manager

Paycom; DeKalb (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Employee assistance program

Retirement plan with employer match

Bonus opportunity

Paid time off

Flexible schedule

Employee discounts

Job summary

Goodwill of Northern Illinois is seeking an experienced Retail Store Manager to lead all aspects of the retail location, including sales, donations, inventory, and ecommerce readiness. You will drive financial results through sales growth, expense control, and effective leadership of store staff.

The role emphasizes customer service excellence, cross-training, and adherence to safety and HR guidelines, with weekend/evening shifts required. Benefits include health, retirement, and PTO.

Qualifications

• Associate’s degree preferred.
• Minimum of five years’ retail experience.
• Familiarity with retail concepts, practices, and procedures.
• Previous supervisory experience.
• Ability to follow safety rules and procedures.

Responsibilities

• Retail & Sales Management: oversee all store functions and merchandise.
• Implements proper procedures for retail operations and pricing strategies.
• Promotes exceptional customer service and maintains an effective store culture.
• Oversees inventory flow, donations, seasonal goods, and ecommerce readiness.
• Maintains store cleanliness, safety, and daily reporting.
• Creates and manages staff schedules; conducts performance appraisals.
• Coordinates with other departments and supports mission programs.

Education

Associate degree

Tools

MS Word

MS Excel

MS Outlook

Job description

Accountability:Manages all aspects of the retail operation. Responsible for all duties related to financial results, retail and sales management, people management, risk management, administrative functions, and other duties related to effectively running a Goodwill retail location.Responsibilities & Essential Functions:Retail & Sales ManagementUnderstands and can work in any store function – sales, donations, textiles, and wares.Implements and oversees proper procedures for all retail operations.Merchandises store effectively.Uses effective pricing strategies within organizational guidelines.Ensures store is identifying items of value to be sold through the ecommerce process.Keeps major seasonal opportunities such as Halloween and Christmas a priority all year.Promotes exceptional internal and external customer service through effective communication.Manages overall flow and inventory of donated goods, closeouts, new goods, and seasonal goods.Conducts inventory according to organizational guidelines.Financial ResultsAchieves financial results through sales growth, expense management, and increased average sales.People ManagementEstablishes and maintains an effective and respectful team in order to effectively achieve results.Provides managerial oversight of retail staff including hiring (based on budgeted needs), training, coaching, praising, disciplining, and terminating following State and Federal laws and utilizing Human Resource guidelines.Completes timely and thorough performance appraisals on retail associates and store leadership staff.Ensures all staff are knowledgeable of all aspects of the operation including cross-training as needed.Supports initiatives related to promoting an inclusive work environment where everyone belongs. Creates a positive and professional store culture.Risk ManagementLeads through keeping safety a priority including maintaining a safe and clean work environment, establishing a safety culture, and ensuring safety procedures are followed in all aspects of the business.Understands and implements loss prevention practices.Demonstrates regard for Goodwill’s assets including property, and equipment.AdministrativeCompletes required reporting accurately and in a timely manner.Completes and posts employee schedules on a timely basis working within budget and employee availability.Processes payroll according to organizational guidelines.OtherMaintains Kaizen principles.Communicates and works with other departments within Goodwill (Warehouse, HR, Finance, E-Commerce, etc.)Cooperates with other stores as appropriate for the overall business.Supports Mission programs carried out in the store.Oversees and maintains store cleanliness and maintenance including reporting and following up on all maintenance issues in a timely manner.Works a schedule that balances with the needs of the store including nights and weekends.Lives Goodwill’s values through saying thank you, having fun, respecting resources, valuing every voice, thinking first, and appreciating our differences.The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned.Environment:This position is based in a retail store environment and involves regular interaction with customers, team members, and merchandise on the sales floor. Duties also include work in the warehouse area, which can involve exposure to varying temperatures, noise, dust, and the physical handling of goods. The role requires standing and walking for extended periods, frequent bending and lifting, and the ability to safely move merchandise and materials. Flexibility to shift between customer-facing and warehouse responsibilities is essential. Weekend and evening work required.Sensory and Physical Requirements:Ability to efficiently and effectively perform all functions of the job. Ability to stand, bend, lift, and reach for long periods of time. Ability to lift up to 40 pounds and occasionally lift up to 80 pounds. Use of both hands. Good manual and finger dexterity. Ability to work in dusty conditions. Ability to inspect and eliminate non-saleable donations.Disclaimer:This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by the employee's supervisor. Requirements are representative of the minimum levels of knowledge, skills, and/or abilities to perform this job successfully. The incumbent will possess the abilities or aptitude to perform each duty proficiently. All requirements are subject to possible modification to reasonably accommodate persons with disabilities. Some requirements may exclude individuals who represent a direct threat or significant risk to the health and safety of themselves or other employees. This document does not create an employment contract, implied or otherwise.Goodwill of Northern Illinois is an equal opportunity employer.This document does not create an employment contract, implied or otherwise. The employment relationship is at will.Qualifications & Basic Job Requirements:A combination of education and relevant work experience that aligns with the duties of this position. Associate’s degree preferred.Minimum of five years’ retail experience.Familiarity with retail concepts, practices, and procedures.Ability to provide oversight to location and employees. Previous supervisory experience.Ability to make fast and accurate decisions in all aspects of daily operations.Ability to effectively and respectfully communicate with customers (internal and external).Ability to set objectives and goals; break down work into process steps; measure performance against goals; evaluate results.Ability to effectively prioritize multiple issues/tasks.Sense of urgency in addressing customer needs.Demonstrates high ethical practices with exceptional decision-making abilities.Ability to follow instructions and work independently.Ability to follow all safety rules.Ability to travel to all locations within Goodwill’s territory on a regular schedule. Driver’s license and proof of auto insurance preferred.Must be proficient in computer skills including internet operations, Microsoft Word, Excel, and Outlook.BenefitsHealth & Wellness: Medical, dental, vision insurance, basic and voluntary life insurance as well as short-term disability and employee assistance program.Financial Security: Competitive salary, retirement plans with employer discretionary match, and bonus opportunity.Work-Life Balance: Paid time off, and flexible schedule.Professional Growth: Training programs, tuition reimbursement, and career advancement opportunities.Perks & Extras: Employee discounts, and a supportive, inclusive workplace.