Store Manager

PLS; Chicago (IL); On-site; USD 49,000 - 62,100; Full time

Benefits offered by this job

Medical benefits

401(k)

Vacation

Ongoing training

Job summary

PLS is looking for a Store Manager in Chicago, IL, to lead the store's operations while ensuring exceptional customer service and achieving financial goals. The ideal candidate should have at least two years of management experience and excellent communication skills.

Responsibilities include developing and motivating staff, analyzing sales trends, and ensuring compliance with policies. This position offers a salary range of $49,000 to $62,100 USD, along with benefits like medical, dental, and opportunities for advancement.

Qualifications

• Minimum of two years of management experience in relevant industries.
• Ability to engage with customers and develop positive relationships.
• Fluency in English is required; bilingual in English/Spanish is a plus.

Responsibilities

• Lead the store to deliver outstanding customer service.
• Recruit, develop, and motivate team members.
• Analyze financial statements to maximize sales.
• Ensure compliance with regulations.

Skills

Customer engagement

Leadership

Communication skills

Team development

Job description

This job is located at 5200 W. North Ave., Chicago, IL 60639

Overview

Store Managers provide leadership to ensure the store delivers outstanding customer service, meets operating objectives and financial goals, and follows company policies and procedures. They also motivate and train staff and develop employee potential.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture
• Implementing strategies to help meet store goals and objectives
• Recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Analyzing financial statements and trends to increase and maximize sales
• Supervising the team’s activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Coaching and developing the team per career development plans set by the District Manager
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints if they occur
• Controlling labor hours, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure the team understands current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Requirements

• A minimum of two years of management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability, willingness, and comfort to engage with customers
• Ability to develop positive relationships with customers and colleagues
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication, and presentation skills
• High‑energy, collaborative leadership expertise
• Professional appearance and demeanor
• Must be honest and have integrity
• English fluency is required
• English/Spanish bilingual is a plus

Working Conditions

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several projects at one time and handle frequent interruptions to meet the needs and requests of customers
• English fluency is required
• English/Spanish bilingual is a plus

Benefits

Benefits for eligible team members include medical, dental, vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Bonus

This position is bonus eligible.

Compensation

$49,000 - $62,100 USD

Equal Opportunity

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your recruiter or a member of our Human Resources team to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.