Store Manager

Safelite Group; Cheyenne (WY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay + bonus

Benefits package >$10k

401(k) with company match

Medical coverage options

Paid time off and holidays

Tuition reimbursement up to $5,250

Job summary

Safelite Group is seeking a Store Manager to lead daily store operations with focus on quality and service, driving customer experience and store performance.

You’ll oversee staffing, scheduling, inventory, cash handling, loss prevention, and safety, while coaching the team to meet KPIs and deliver world-class customer service.

Qualifications

• Proven leadership/supervisory experience preferred.
• High school diploma or GED or equivalent accepted.

Responsibilities

• Oversee daily store operations, including open/close procedures.
• Manage work orders and Check-In/Check-Out procedures.
• Provide high levels of customer service.
• Staffing, scheduling, and/or adjustments as needed.
• Inventory management and proper cash handling.

Skills

Leadership

Coaching

Customer service

Cash handling

Inventory management

Loss prevention

Safety

Store appearance

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Job description

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You’ll Get

• Competitive weekly pay and bonus opportunities.


• A benefits package valued at more than $10k*.


• This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.


• Up to $5,250 annually in tuition reimbursement.


• Paid training and all the tools and resources you’ll need to be successful.


• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

Oversee the daily operations of the store, including:

• open and closing procedures


• work order management


• performing the CICO (Check-In, Check-Out) procedures


• providing high levels of customer service


• staffing and scheduling and/or making necessary modifications


• inventory management and proper cash handling.

Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to:

• Net Promoter Score


• Time to Serve


• job completion


• customer conversion and quality metrics


• compliance with federal, state and local regulations.

In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.

Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.

Provide world class customer service by responding quickly to client complaints/warranty issues.

All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.


• Valid state-issued driver’s license required.


• 3+ years of leadership experience with an innovative approach toward incenting performance.


• 3-5 years of experience in retail or service center environments; automotive experience preferred.


• Proficiency with Microsoft Office Suite, web applications, and general office equipment.


• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.


• Comfort working outside in a variety of weather conditions.


• Present a professional appearance and wear personal protective equipment.


• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually.

Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients.

All of this is supported through our technology-forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life.

We’re good at what we do: we’re proud of our 88% Net Promoter Score (NPS).

We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents.

We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states.

We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date.

We’re diverse: Safelite welcomes everyone.

We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

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