Store Manager

Victra-Verizon Authorized Retailer; Cheyenne (WY); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid training

Paid maternity leave

Discount Verizon service

Referral bonus

Tuition reimbursement

Frequent contests

Career advancement opportunities

Job summary

Victra-Verizon Authorized Retailer is seeking a Store Manager to lead the guest experience and coach the sales team to achieve store and personal targets. You will drive high-performance results in a fast-paced environment, mentor consultants, and ensure brand standards are met daily.

You will manage operations, training, and customer flow while maintaining merchandising and planogram compliance. This role emphasizes leadership, accountability, and delivering world-class service to every guest

Qualifications

• 1-2 years of experience in Customer Service or leadership role.
• Management experience in a commission-based sales environment.
• High school diploma or GED.
• Willingness to work evenings, weekends, holidays.
• Legally authorized to work in the United States.
• Physical ability to lift 10 pounds and stand for extended periods.
• Attend 2-week NHU training within 30 days of start date.

Responsibilities

• Lead store team and coach on the sales floor to hit targets.
• Drive personal and team sales targets through the EGET process.
• Oversee daily store operations and brand compliance.
• Set daily/weekly/monthly goals and monitor performance.
• Resolve customer issues and process transactions efficiently.
• Manage inventory, store upkeep, and merchandising compliance.
• Open and close the store; ensure uptime and security.

Skills

Leadership

Coaching

Customer service

Sales

Team motivation

Time management

Education

High school diploma or GED

Tools

POS systems

Job description

Store Manager Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means to win at Victra. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you.We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #CelebrationYou will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience. You will also complete training courses and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction. This is an hourly role.On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it is done. You will coach them one on one and motivate them to reach the next level of performance. You will also be responsible for daily operational tasks and maintaining brand compliance.Driving personal sales by following our EGET sales processLeading your team by resolving customer issues and assisting with customer transactions.Taking directions from District Manager on day-to-day operations.Setting and sharing daily/weekly/monthly goals with sales teams.Providing your team with training and mentoring to deliver outstanding customer experience by handling customer flow and store traffic and resolving customer escalations in timely manner as per company standardsIdentifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.Running store operations – analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.Monitoring inventory by restocking shelves with products, maintaining device security, and managing the cleanliness of the store.Leading store merchandising and planogram compliance in accordance with company expectations.Completing store opening and closing activities.Collective responsibility on attaining store targets daily/weekly/monthly. Here is what we can offer you in exchange for your world-class work:Paid TrainingPremium Health, Dental, and Vision InsurancePaid Maternity Leave401K MatchTuition ReimbursementFifty percent off Verizon ServiceReferral BonusFrequent ContestsCareer Advancement OpportunitiesCompensation:Pay will include a base rate of $$13.95 /hour with uncapped earning potential through commission.What we are looking for...You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You are open to innovative ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you have succeeded when you and your team are delivering best experience and driving world class results.You will need to have:Background in customer service within the retail, restaurant, or wireless industry preferred.1-2 years of experience in Customer Service or leadership roleManagement experience in a commission-based sales environment.Proven history of achieving challenging team and individual sales goals.Balanced multiple opposing priorities in a multifaceted environment.Set goals, evaluated performance, and developed a high performing team.Basic interview skills and enhanced staffing knowledge.High school diploma or GED.One or more years of customer service, preferably in a retail or sales environment.Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.At least 18 years of ageLegally authorized to work in the United StatesPhysical Requirements:Ability to lift ten pounds.Ability to stand for extended periods of time.Training RequirementsEmployees must attend and complete 2-week New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training courses will be required throughout your employment with Victra.After you apply…You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you are selected to move forward, you will be prompted with next steps.Equal Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our qualified candidates’ and employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.