Store Manager

4 LZB Retail, Inc.; Charlottesville (VA); On-site; USD 60,000 - 95,000; Full time

Job summary

La-Z-Boy Incorporated seeks a dynamic retail leader to drive personal and store sales, oversee a team of up to 15 direct reports, manage operations, and deliver an exceptional customer experience while upholding the brand’s standards.

You will recruit, train, and develop staff, monitor profitability, align merchandising and pricing to company guidelines, and lead meetings to sustain growth and community reputation.

Qualifications

• Education: bachelor’s degree or equivalent experience.
• Experience: 3–5 years in a business unit with a sales retail emphasis.
• Skills: Proficient in Microsoft Office 365, financial understanding, interpersonal communication, analytical abilities, goal orientation, team management, and customer service.

Responsibilities

• Provide guidance, training, and support to sales teams to improve sales techniques and performance.
• Lead and supervise the employee life cycle including recruitment, training, development, and succession planning.
• Enhance employee engagement and build a positive workplace culture while communicating effectively.
• Achieve or surpass store and annual operating benchmarks.
• Evaluate team performance and effectiveness; model the highest customer service standards.
• Plan and execute sales promotions and events to improve the market and company.

Skills

Leadership

Sales leadership

Team management

Customer service

Interpersonal communication

Financial understanding

Analytical abilities

Goal orientation

Education

Bachelor’s degree

Tools

Microsoft Office 365

Job description

Job Summary

A dynamic leader who will reflect the company’s ethos around people, processes, operations and brand advocacy. This leader is responsible for personal sales, store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. This position plays a crucial role in ensuring the store's success and contributing to overall company growth and is held to the highest standards of ethics, integrity, and professionalism.

Total Compensation Range

$60,000 - $95,000 per year (inclusive of base, commission and bonus)

Job Description

KEY RESPONSIBILITIES (other duties as assigned):

• People: Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Responsible for leading and supervising the entire employee life cycle, including recruitment selection, training, and development and succession planning by cultivating and maintaining a top-performing team.
• Enhance employee engagement and nurture a positive workplace culture and build effective teams. Communicates effectively.
• Process: Achieve or surpass store and annual operating benchmarks.
• Evaluate team performance, objectives, and behaviors to determine effectiveness.
• Model the highest standards for surpassing customer expectations.
• Learn, model and teach established sales and design processes.
• Sustain store profitability by maintaining profit and loss statements, financial metrics, and margins.
• Brand Advocacy: Model and teach product knowledge.
• Champion the company’s brand strategy and first-in-class customer experience.
• Align merchandizing, pricing and product flow to company standards.
• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.
• Operations: Leverages store visit forms.
• Hosts regular weekly, monthly and quarterly meetings with staff.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Collaborate with support teams to ensure flawless execution of operational excellence.
• Adhere to legal and efficient accounting procedures.
• Plan and execute sales promotion and events along with projects as needed for the improvement of the market and company.

SCOPE & IMPACT: This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. Store revenue up to 5 million per year and leadership of up to 15 direct reports.

MINIMUM REQUIREMENTS

• Education: bachelor’s degree; or equivalent experience.
• Experience: 3-5 years in business unit with a sales retail emphasis.
• Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays.

PREFERRED REQUIREMENTS

• Experience managing in a retail environment with a strong focus on sales.
• Thorough understanding of profit and loss.
• Strong business acumen.
• Advanced interpersonal skills, communication skills & experience in building effective relationships.

SUPERVISORY RESPONSIBILITIES

up to 15 direct reports

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice. At La-Z-Boy, we prioritize clear communication and reward outstanding talent!

What You Can Expect

• Total Compensation Range: $60,000 - $95,000 per year (inclusive of base, commission and bonus)
• Base Pay: $60,000 per year
• Commission & Bonus: Earn more with UNCAPPED commission on written sales – 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales. Monthly bonus opportunity of up to $1,500 based on defined group sales goals
• The Total Compensation Range is at least the local applicable minimum wage and up to the high-earning average target for this role.
• Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education.

Weekly Hours

40

Benefits for Employees in the US

• Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%.
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.
• More information can be found via: https://learn.bswift.com/la-z-boy

Travel Requirement

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

EEO & Diversity Statement

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [e-mail] or by calling 734-242-1444.

Closing Greetings

Come experience the power of comfort in your career! At La-Z-Boy, we believe people are our most important asset. From our manufacturing facilities and Furniture Galleries to our LEED-certified world headquarters, we empower our people to build something amazing every day. If you’re ready to join an industry-leading organization that values passion, innovation, and helping our communities, you’re ready to explore La-Z-Boy. There are chairs that need to be filled at La-Z-Boy. Find out if there’s one for you. La-Z-Boy has been building incredible furniture since 1927, and there's a reason people still want La-Z-Boy in their homes—and more importantly, a reason great people are proud to be part of our company. We represent decades of hard-working, talented individuals coming together across the globe to continue our legacy and propel us into the future.