Store Manager

Pet-Pros-3; California (MO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with matching

Employee discount

Paid time off

Job summary

Pet-Pros-3 is seeking a Store Manager to lead a single-location operation, overseeing retail, grooming, and optional mobile services. You will drive sales, manage staff, control costs, and ensure exceptional guest experiences across all service lines.

The role emphasizes leadership, training, and process discipline, with focus on profitability and customer satisfaction. Full-time position with variable hours and occasional travel between locations.

Qualifications

• Proven sales experience in a sales-driven retail environment.
• Excellent communication and interpersonal skills.
• Highly accountable, ethical, with strong integrity.
• Ability to thrive in an active retail and service environment with shifting priorities.
• Comfortable with computers and learning new systems; proficient in Microsoft Office and Google Workspace.
• Ability to lift and carry 50 lbs independently; team lifts for heavier items.
• Active role requiring standing, walking, bending, kneeling, and stooping for extended periods.
• Able to climb a step stool or ladder to reach stock and shelves.
• Valid driver’s license and reliable transportation to travel between locations.
• Availability to work weekends, evenings, and holidays as required.
• Experience in performance management, training, and developing team members.
• Motivating, positive, helpful attitude with a desire to learn.
• Ability to manage time for self and team; strong delegation and problem-solving skills.
• Ability to stand and stay active for full shifts.

Responsibilities

• Oversee retail operations, grooming operations, and mobile grooming within the store scope, including staffing, scheduling and service quality.
• Owns location performance: goals, sales, margins, profitability, shrink, expenses, payroll and training compliance.
• Liaise between field teams and administrative team to implement initiatives at the location level.
• Champion a customer-first culture and deliver an excellent experience through GOTHEART and WECARE philosophies.
• Execute company promotional strategies, merchandising directives, and education initiatives on time.
• Monitor sales metrics, analyze trends, and share targets with the team regularly.
• Recruit, onboard, train, and develop high-performing team members; provide feedback and coaching.
• Address customer escalations promptly to maintain high satisfaction.
• Ensure compliance with policies and safety standards; collaborate with HR on issues.
• Maintain regular communication with supervisor about staffing, marketing, inventory, and risks.
• Participate in one-on-one reviews to discuss location performance and priorities.
• Support policy adoption and update training for teams.

Skills

Sales experience

Customer service

Communication skills

Accountability

Problem solving

Computer literacy

Physical stamina

Team leadership

Time management

Weekend/evening/holiday availability

Employee development

Positive attitude

Delegation

Standing/walking

Tools

Microsoft Office Suite

Google Workspace

Job description

Job Title: Store Manager

Job Type: Full-Time, Non-Exempt

Reports To: Field Leadership

Revised: July 2026

Job Summary

The Store Manager is responsible for the complete operation of a single location, including retail operations, grooming operations, and, where applicable, self wash and mobile grooming operations based out of their store. The Store Manager is accountable for store performance and maximizing sales and profitability through managing, developing and inspiring store team members, product display and inventory control, professional employee relations, and management of payroll hours and operating costs. They serve as their location's liaison for administrative team initiatives.

Key Responsibilities

• Oversee retail operations, grooming operations, and mobile grooming operations within assigned scope, including all staffing, scheduling, and service quality.
• Owns the performance of assigned location(s): goals, sales, margins, profitability, shrink, expenses, payroll and team training completion and compliance.
• Serve as the liaison between field teams and the administrative team, ensuring administrative initiatives are communicated, executed, and supported at the location level.
• Champion a customer-first culture across every location, ensuring grooming and retail teams deliver a consistently excellent experience through our GOTHEART and WECARE grooming and retail service philosophies, driving personalized product and service recommendations, strong product and grooming knowledge, and lasting customer relationships that keeps pet parents coming back.
• Execute company promotional strategies, merchandising directives, and education initiatives consistently and on time.
• Monitor key sales metrics, analyze data to identify trends, and implement actionable strategies to close performance gaps, sharing goals and results with all team members on a regular cadence so every team member knows their targets and how they are performing against them.
• Recruit, onboard, train, and develop high-performing team members; deliver timely feedback and coaching.
• Address customer escalations promptly and professionally, maintaining high levels of satisfaction.
• Ensure compliance with all company policies, procedures, and safety standards, partnering with HR on documentation and disciplinary matters.
• Maintain regular, clear, professional communication with your supervisor regarding needs of your location(s), including staffing, marketing, inventory, merchandising, operational, training and where applicable grooming needs, as well as risks, and opportunities as they arise.
• Participate in regularly scheduled one-on-one meetings with your supervisor, conducted virtually or in person, prepared to review location performance, needs, and priorities.
• Support the execution and adoption of company policies and procedures as they are developed and updated, ensuring teams understand and follow the most current versions.
• Success through Succession - Develop bench strength by identifying and coaching future Store Associates, Groomers, Bathers, Daycare Team Members and Store Managers.
• Understand and be able to perform all operational duties of store staff across retail and grooming departments.
• In conjunction with field leadership, develop and implement plans to meet or exceed store goals and objectives.
• Control inventory shrink, expenses, and payroll within established targets.
• Ensure appropriate merchandise presentation, signage, and assortment in all departments; ensure the sales floor is adequately stocked.
• Oversee grooming and mobile grooming operations based out of the store, including staffing, scheduling, safety, quality (customer service and grooming quality), speed (productivity and efficiency) and service quality.
• Train, develop, and monitor team members in standard operating procedures, including point of sale, deposits, cash handling, and receiving.
• Conduct regular store management and staff meetings, plus store safety meetings as needed, established with Leadership on a market, banner or location basis.
• Manage recruitment, onboarding, and termination of store staff per company policies; perform performance assessment of staff development and job results.
• Monitor team member performance and coach, counsel, or discipline per company policies and procedures.
• Participate in store walk-throughs with field leadership and/or home office staff.
• Ensure store merchandise is safeguarded per established policies and procedures.
• Own the store's local presence through community marketing, including events, community and rescue partnerships, local social media, and online reputation management.

Schedule and Travel

• Full-time 37-40 hours per week; days and hours vary within normal store operating hours, including before/after hours and weekends. The Store Manager works varied shifts on a rotational basis to interact with all team members regularly. Occasional travel to other locations, meetings, and events is expected.
• Compensation and Benefits
• Pay range: $25-$27
• Opportunity to earn performance-based bonuses.
• Comprehensive benefits package, including health, dental, vision, and 401(k) with matching.
• Generous employee discount.
• Paid Time Off.

Equal Employment Opportunity

EarthWise Pet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time.

Please note this job description is not designed to cover a comprehensive listing of activities, duties, responsibilities and activities required by the employee. The duties, responsibilities and activities may change at any time with or without notice.

Requirements

Qualifications

• Must be at least 18 years old
• Proven sales experience in a sales-driven retail environment.
• Excellent communication and interpersonal skills.
• Highly accountable, ethical, with strong integrity.
• Ability to thrive in an active retail and service environment with shifting focus and priorities
• Comfortable with computers and learning new systems; basic proficiency in Microsoft Office (Excel, Word, Outlook) and Google Workspace (docs, sheets and Gmail).
• Ability to lift and carry 50 lbs independently, items exceeding 50lbs or that are awkward or oversized are handled as a team lift.
• This is an active role requiring standing, walking, bending, kneeling, and stooping for extended periods of time.
• Able to climb a step stool or ladder to reach, stock, and retrieve product from upper shelving and stockroom racking.
• Valid driver's license and reliable transportation to travel between locations.
• Availability to work weekends, evenings, and holidays as business requires.
• Experience in performance management, training, and developing team members; recognizes and celebrates team member success.
• Motivating, positive, helpful attitude with a desire to learn.
• Able to manage own and team members' time effectively; strong delegation and problem-solving skills.
• Ability to stand and stay active for full shifts.