Store Manager

ONIVERSE - Intimissimi/Burlington; Burlington (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time off

Paid Parental Leave

401(K) matching

Pre-Tax commuter benefits

Referral bonus

Employee Discount

Free Uniform

Job summary

Oniverse is seeking a Store Manager to lead a fashion-focused store with a people-oriented mindset. You will train and develop the team, drive profitable sales, and ensure a memorable in-store experience for guests.

You will oversee merchandising, stock management, and daily operations while collaborating with leadership to meet performance goals and brand standards. Prior retail leadership and a passion for fashion are essential.

Qualifications

• Minimum 4 years of experience in customer service or retail management.
• Strong verbal and written communication skills required.
• Ability to lead a team, train staff and mentor junior colleagues.
• Willingness to work flexible hours, including nights, holidays and weekends.

Responsibilities

• Lead sales floor activities and deliver high-level customer service to top clients.
• Ensure compliance with company policies and store procedures.
• Oversee stock, merchandising and store operations with the District Manager.
• Mentor and develop team members to improve performance and readiness for leadership roles.
• Contribute to community outreach, events and brand presence to grow store traffic.

Skills

Customer service

Communication skills

Team leadership

Flexibility

Problem solving

People person

Education

High School diploma or equivalent

Job description

THE ROLEThe Store Manager is a people and business-oriented profile, which is the key reference point for the store team and will be responsible for overseeing the efficient operations of the store. Our Store Managers always lead their teams by sharing their passion for client service and expertise in fashion. With a people-oriented mindset, Store Managers strive to effectively train and develop their teams to become future leaders.LIFE OF THE STORE MANAGERThe Store Manager sets the tone for the store team and is crucial in creating a memorable in-store experience that builds lasting relationships with customers and solves their lifestyle needs. This role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects, including customer and product operations, merchandising, and talent development. The Store Manager approaches challenges with an innovative mindset and sees the big picture executing the mission with a positive attitude and great professionalism.Be a mentor for your team! You always demonstrate Oniverse’s Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic!OPEN MINDED: Open to learning and receiving guidance and feedback from store leadership. You embrace new ideas, are receptive to customer feedback, and approach challenges with a willingness to explore innovative solutions. You understand the diverse needs and preferences of guests and colleagues, fostering an inclusive and welcoming atmosphere within the store. You actively engage with guests, adapt to ever-changing trends, ensuring a personalized shopping experience.AUTHENTIC: Be real! Honesty is key and always working together with integrity. Store Managers embody genuineness and sincerity. You enjoy authentically connecting with guests, sharing your passion for the brand while fostering loyal and long-lasting relationships with guests and colleagues. #WeAreOne We support and encourage a respectful and inclusive team atmosphere by welcoming Diversity, Inclusion and Equity for all team members and guests.PASSIONATE: Share your excitement and promote brand loyalty with guests and store team. As a Store Manager you have firsthand experience with new fashion collections and can share newness with all guests. Share your passion for Oniverse by building brand loyalty with each guest! Your goal is ensuring each guest has a memorable experience in our shops.DYNAMC: Store Managers thrive in a fast-paced environment, embracing change and adaptability. You will be able to navigate busy hours, responding with care to guests’ inquiries and requests, supporting with visuals updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and efficient environment for colleagues.TEAM PLAYER: We are all in this together! Our Store Managers believe in teamwork through all day-to-day activities to ensure high-quality experience for guests but also supporting each other every step of the way. You collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop. Being part of Oniverse means lending a helping hand to colleagues, being a mentor for new colleagues, creating a unified and motivated network that delivers high-quality guest experience.PRAGMATIC: You are a problem solver! You approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the store’s goals and guests’ needs. Always balancing creativity and efficiency, while following company policies and procedures.KEY RESPONSIBILITIESEnsure compliance with company policies and procedures.Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.Enforcing exceptional customer service, maximizing and expanding customers’ portfolio utilizing your ability to multi-task projects in a dynamic, fast-paced work environmentEnsure Clients follow-up by the Sales Team, with customized proposals specifically tailored for their needsAchieve and exceed personal sales and productivity goals agreed upon with the District ManagerAlways representing the brand’s standards for a high-level customer experienceBe a mentor for your team, inspiring and leading them through product knowledge and brand awarenessProactively follow current competitors and fashion trendsAttract, recruit and retain a high performing team in an inspiring work environmentPromote brand awareness, establish store presence and capture competitive market share through community outreach and company sponsored eventsOperationsOversee the processing of daily incoming and outbound merchandise requests and shipmentsImplement business action plans in collaboration with the District Manager to enhance sales for each product category and client tier segmentManage and support stock levels through direct communication with the District Manager to maintaining a high sell through as well as alignment with new product launchedAble to successfully operate our POS system, conduct email, opening and closing proceduresStore Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store.Teams will be required to conduct daily cleaning tasks included but not limited to:Dust and clean shelves, furniture, fixtures and decorClean doors, window glass, mirrors (exterior and interior)Pick up and empty trash cans and garbage taking it to the dumpster as neededSweep and mop hard floorsWipe and sanitize sinks, countertops, shared common areas and equipmentPerformance ManagementTrain and communicate current collection knowledge to all team members to ensure they are fully educated on brand guidelines and season strategyUtilize fashion expertise to inspire others and build collaborative partnerships in a team-focused environmentSupporting the Team in maintaining the visual and housekeeping standards of the storeConduct coaching and counseling sessions with the team to review performance and provide constructive, timely feedbackOversee performance check in process for all store employees and establish individual goalsIdentify and create action plans for team members in collaboration with the District ManagerProvide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submissions of payroll records for all employeesThe Store Manager may be assigned other responsibilities as the direct manager deems fit, pending the company’s business needs and career development purposes.Communicate Company set KPi’s and identify strategies to ensure performance standards are metAssisting with Store Events: Participating in the planning and the execution of promotional events, product launches, and other initiatives to drive foot traffic and boost sales.TEAM DYNAMICLiaison between Sales Leads and Assistant Managers to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.Provides training to Sales Leads and Assistant Managers which may include cross-department functions.Based on your experience with Oniverse and performance, you may be selected to support NEW Stores Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test!Participate in nationwide contests within other Oniverse locations to show our team spirit!CAREER DEVELOPMENT OPPORTUNITIESAll Store Managers get the chance to learn new skills daily. We believe in hands-on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management, and much more!#TeamworkMakesTheDreamWorkWe are all team players! Our leaders always encourage development between team members to support professional growth.#KnowledgeisPowerShare your knowledge and experience with new team members! We strongly believe in consistent training and development of our teams. Many of our success stories started their careers from being part of our store teams and have grown to be future District Managers, Sales Directors, HQ Department positions and beyond!Be a part of the Oniverse story and make your mark!JOB REQUIREMENTSEligibility to work in the US for any EmployerHigh School graduate or equivalentMinimum 4 years of experience in customer service and contemporary retail industry preferredStrong verbal and written communication skillsCommitment, being self-motivated and goal orientedProblem solvingYou are able to work a flexible schedule, including nights, holidays and weekendsYou are a people person! Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience.You are able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engages in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance including climbing a ladder and use a step stoolCOMPENSATION & BENEFITS PACKAGEBase Salary, plus monthly bonus based upon budget achievement, store volume and location.Medical InsurancePet InsurancePaid Time offPaid Parental Leave*Must meet eligibility requirements401(K) matchingPre-Tax commuter benefits for transit and parking (Depending on City/StateReferral bonusEmployee DiscountFree Uniform, and so much more!Accelerate your skills and build a foundation for your career!